Step-by-step guides for Digital Banking

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Application and updates
Payment/Transfer
Manage your cards
Managing Equities
Investments
Loans and Insurance
Deposits
Apply for Digital Banking access
Check your account balances
Activate OneToken via SMS OTP and Card PIN
Activate OneToken via SMS OTP and Token Key
Activate OneToken via Hardware Token
Apply Credit Card
Login with SingPass Mobile
Manage card e-Alerts
Manage deposit e-Alerts
Change Documents password
Manage Statements
Manage Letters
View Statements and Letters
Register for PayNow via SMS
Register for PayNow via Digital Banking
Online Banking Access Code and Pin
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Activate OCBC OneTouch or OCBC OneLook
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Digital app (Unique Entity Number)
Transfer funds using OCBC Digital app (Account Number)
Transfer funds using OCBC Digital app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Manage transaction limits
Activate credit/debit card
Request fee waiver
Manage card daily limit
Dispute transactions
Manage overseas card usage
Top up card
Reset card PIN
Replace card
Lock/unlock card
Report lost card
Link/unlink debit card to Global Savings Account
Open an Online Equities Account
Access equities and view your portfolios
Add a desired stock to watchlist
Create, rename or delete watchlist
Buy your stock - Pay Upfront (Lower Fees)
Buy your stock (in SGD)
Sell your stock (in SGD)
Buy your stock (in foreign currency)
Sell your stock (in foreign currency)
Edit your orders
Withdraw your orders
View your e-Statements
Settle your trades
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Exchange Foreign Currencies
Set Rate Alerts
Set Auto-Execute Orders
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
Withdraw Time Deposit before maturity
How to activate OneToken via SMS OTP and Card PIN
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  • Step 1: Login to the OCBC Digital app
    You may watch a step-by-step tutorial video curated to assist you.

    • Ensure that the OCBC Digital app on your registered device is updated and in-app notifications are enabled.
    • This method is only available to users with active ATM/debit/credit cards.
  • Step 2: View settings
    1. Tap on “Profile & Settings”
    2. Tap on "Manage OCBC OneToken“
  • Step 3: Activate your OCBC OneToken

    Select “Activate with SMS OTP and Card PIN”.

  • Step 4: Enter your SMS one-time password (OTP)
    • Follow the on-screen instructions.
    • A 6-digit SMS OTP will be sent to your mobile number via SMS.
    • Enter the SMS OTP.
  • Step 5: Enter your 6-digit card PIN for your selected card
    • Your selected card has to be an active ATM/credit/debit card.
  • Step 6: Your OCBC OneToken will be fully activated after 12 hours

    For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.

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