Step-by-step guides for Digital Banking

Apply for Digital Banking access
Check your account balances
Activate OneToken via SMS OTP and Card PIN
Activate OneToken via SMS OTP and Token Key
Activate OneToken via Hardware Token
Apply Credit Card
Login with SingPass Mobile
Change e-Statements password
Manage e-Statements
View e-Statements
Register for PayNow via SMS
Register for PayNow via Digital Banking
Change Access Code
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Deactivate OCBC OneTouch™
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Mobile Banking app (Unique Entity Number)
Transfer funds using OCBC Mobile Banking app (Account Number)
Transfer funds using OCBC Mobile Banking app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Transfer funds using Pay Anyone app
Pay by scanning QR Code using Pay Anyone app
Split the bill using Pay Anyone app
Make a QR cash withdrawal using Pay Anyone app
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Activate Credit or Debit Card
Card Services Fee Waiver
Change Withdrawal and Spending Limit
Credit Card Dispute
Manage Overseas Card Usage
Top Up Cards
Reset PIN
Request card replacement
Lock or unlock cards
Report lost cards
Link a debit card to your Global Savings Account
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
How to activate OneToken via SMS OTP and Card PIN
  • Step 1: Login to the OCBC Mobile Banking app
    • Ensure that the OCBC Mobile Banking app on your registered device is updated and in-app notifications are enabled.
    • This method is only available to users with active ATM/debit/credit cards.
  • Step 2: View settings
    1. Tap on “Profile & Settings”
    2. Tap on "Manage OCBC OneToken“
  • Step 3: Activate your OCBC OneToken

    Select “Activate with SMS OTP and Card PIN”.

  • Step 4: Enter your SMS one-time password (OTP)
    • Follow the on-screen instructions.
    • A 6-digit SMS OTP will be sent to your mobile number via SMS.
    • Enter the SMS OTP.
  • Step 5: Enter your 6-digit card PIN for your selected card
    • Your selected card has to be an active ATM/credit/debit card.
  • Step 6: Your OCBC OneToken is now activated