Step-by-step guides for Digital Banking

Apply for Digital Banking access
Check your account balances
Activate OneToken via SMS OTP and Card PIN
Activate OneToken via SMS OTP and Token Key
Activate OneToken via Hardware Token
Apply Credit Card
Login with SingPass Mobile
Manage card e-Alerts
Manage deposit e-Alerts
Change e-Statements password
Manage e-Statements
View e-Statements
Register for PayNow via SMS
Register for PayNow via Digital Banking
Online Banking Access Code and Pin
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Activate OCBC OneTouch™ or OCBC OneLook™
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Digital app (Unique Entity Number)
Transfer funds using OCBC Digital app (Account Number)
Transfer funds using OCBC Digital app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Activate Credit or Debit Card
Card Services Fee Waiver
Change Withdrawal and Spending Limit
Credit Card Dispute
Manage Overseas Card Usage
Top Up Cards
Reset PIN
Request card replacement
Lock or unlock cards
Report lost cards
Link a debit card to your Global Savings Account
Open an Online Equities Account
Access equities and view your portfolios
Add a desired stock to watchlist
Create, rename or delete watchlist
Buy your stock (in SGD)
Sell your stock (in SGD)
Buy your stock (in foreign currency)
Sell your stock (in foreign currency)
Edit your orders
Withdraw your orders
View your e-Statements
Settle your trades
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Foreign Exchange Trading
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
Transfer funds using OCBC Pay Anyone™ app
Pay by scanning QR Code using OCBC Pay Anyone™ app
Split the bill using OCBC Pay Anyone™ app
Make a QR cash withdrawal using OCBC Pay Anyone™ app
How to make bill payments through OCBC Pay Anyone™ app
HOW TO activate ONETOKEN VIA SMS OTP and Token Key
  • Step 1: Login to the OCBC Digital app
    • Ensure that the OCBC Digital app on your registered device is updated and in-app notifications are enabled.
  • Step 2: View settings
    • Tap on “Profile & Settings”
    • Tap on "Manage OCBC OneToken"
  • Step 3: Activate your OCBC OneToken

    Select “Activate with SMS OTP and Token Key”

  • Step 4: Enter your SMS one-time password (OTP)
    • Follow the on-screen instructions
    • A 6-digit SMS OTP will be sent to your mobile number via SMS
    • Enter the SMS OTP
  • Step 5: Confirm your mailing address

    Tap “Confirm” to confirm your mailing address that the Token Key will be sent to via mail.

  • Step 6: Your OCBC OneToken is almost fully activated
    • Only low risk transactions can be carried out with OCBC OneToken, e.g. Bill payment, funds transfer to existing payee.
    • For high risk transactions such as adding payees, changing personal particulars and changing transaction limits, you will need to complete activation with a 6-digit Token Key. You will receive it via mail within 7 days.
  • Step 7: Upon receiving your PIN mailer, enter your 6-digit Token Key
    • A 6-digit Token Key letter will be mailed to you to your registered address
    • Upon receiving your PIN mailer, log in to your Mobile Banking app
    • On the menu list, go to “Profile & Settings” > “Manage OCBC OneToken” > “Enter Activation Code”
    • Enter your 6-digit Token Key
  • Step 8: Your OCBC OneToken will be fully activated after 12 hours

    For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.

Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC Digital app to make your transactions.