Step-by-step guides for Digital Banking

Apply for Digital Banking access
Check your account balances
Register for OneToken via Hardware Token
Register for OneToken via SMS
Apply Credit Card
Login with SingPass Mobile
Activate OneToken on your new phone using your old phone
Activate OneToken on your new phone via SMS
Change e-Statements password
Manage e-Statements
View e-Statements
Register for PayNow via SMS
Register for PayNow via Digital Banking
Change Access Code
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Deactivate OCBC OneTouch™
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Mobile Banking app (Unique Entity Number)
Transfer funds using OCBC Mobile Banking app (Account Number)
Transfer funds using OCBC Mobile Banking app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Transfer funds using Pay Anyone app
Pay by scanning QR Code using Pay Anyone app
Split the bill using Pay Anyone app
Make a QR cash withdrawal using Pay Anyone app
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Activate Credit or Debit Card
Card Services Fee Waiver
Change Withdrawal and Spending Limit
Credit Card Dispute
Manage Overseas Card Usage
Top Up Cards
Reset PIN
Request card replacement
Lock or unlock cards
Report lost cards
Link a debit card to your Global Savings Account
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
HOW TO REGISTER ONETOKEN VIA SMS
  • Step 1: Login with access code and PIN or fingerprint ID
    • Tap on the menu at the top left of your screen
    • Please note that OneTouch cannot be used to activate OneToken
  • Step 2: View settings
    • Tap on "Settings"
    • Tap on "Manage OCBC OneToken"
  • Step 3: Activate your OCBC OneToken
    • Tap "Activate OneToken"
  • Step 4: Enable your OCBC OneToken with SMS OTP
    • Tap "Activate" when prompted to set up OCBC OneToken
  • Step 5: Enter your Activation PIN
    • Enter the SMS one-time password (OTP)
    • Tap "Submit"
  • Step 6: Your OCBC OneToken is now activated
    • Tap on “Done”. Only low risk transactions can be done with OCBC OneToken e.g. Bill payment, funds transfer to existing payee.
    • Please note that for high risk transactions such as adding payees, changing personal particulars and changing transaction limits, customers will need to complete activation with a 6-digit Token. Customers will receive it via mail within 5 days.
  • Step 7: Enter your 6-digit token key

Security advisory: Do NOT share your One-Time Password (OTP) or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, Phishing websites, OCBC Bank Staff OR the Police. Always go to https://www.ocbc.com/login or use the OCBC Mobile Banking app to make your transactions.