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Step 1: Log in with your access code and PIN, fingerprint ID
On mobile app
Tap on the left menu bar and select “Card services”.
On desktop
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Step 2: Navigate to “Dispute transactions” / “Dispute credit card transaction”
On mobile app
Tap on “Dispute transactions”.
On desktop
Click on Customer service and select “Dispute credit card transaction” under “Cards”.
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Step 3: Select the transaction that you wish to dispute
On mobile app
On desktop
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Step 4: Select “Yes” or “No”
On mobile app
On desktop
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Step 5: And you’re done on mobile! / Select your reason for disputing the transaction
On mobile app
On desktop
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Step 6: Confirm your dispute claim
On desktop
Confirm and submit the reason for your dispute and you’re done on desktop!
Read more on the latest scam alert on our Security Advisory page.
Scammers are constantly evolving their scam tactics. To avoid falling prey to scammers, please visit the Scam Alert.sg website to learn more about the tell-tale signs of the different types of scams and the latest scam tactics – such as impersonation scams, investment scams, job scams, love scams, ecommerce scams and identity theft scams.