How to dispute card charge
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Step 1: Log in with your access code and PIN, fingerprint ID
On mobile app
Tap on the left menu bar and select “Card services”.
On desktop
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Step 2: Navigate to “Dispute transactions” / “Dispute credit card transaction”
On mobile app
Tap on “Dispute transactions”.
On desktop
Click on Customer service and select “Dispute credit card transaction” under “Cards”.
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Step 3: Select the transaction that you wish to dispute
On mobile app
On desktop
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Step 4: Select “Yes” or “No”
On mobile app
On desktop
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Step 5: And you’re done on mobile! / Select your reason for disputing the transaction
On mobile app
On desktop
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Step 6: Confirm your dispute claim
On desktop
Confirm and submit the reason for your dispute and you’re done on desktop!
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