How to dispute card charge
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Step 1: Log in with your access code and PIN, fingerprint ID
On mobile app
Tap on the left menu bar and select “Card services”.
On desktop
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Step 2: Navigate to “Dispute transactions” / “Dispute credit card transaction”
On mobile app
Tap on “Dispute transactions”.
On desktop
Click on Customer service and select “Dispute credit card transaction” under “Cards”.
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Step 3: Select the transaction that you wish to dispute
On mobile app
On desktop
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Step 4: Select “Yes” or “No”
On mobile app
On desktop
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Step 5: And you’re done on mobile! / Select your reason for disputing the transaction
On mobile app
On desktop
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Step 6: Confirm your dispute claim
On desktop
Confirm and submit the reason for your dispute and you’re done on desktop!
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC Digital app to make your transactions.