Reset PIN | Step-by-step guides for Digital Banking | OCBC Singapore

Step-by-step guides for Digital Banking

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Managing Equities
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Apply for Digital Banking access
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Activate OneToken via SMS OTP and Email OTP
Activate OneToken via SMS OTP and Token Key
Activate OneToken via Hardware Token
Apply Credit Card
Manage card e-Alerts
Manage deposit e-Alerts
Change Documents password
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Register for PayNow via Digital Banking
Online Banking Access Code and Pin
Change PIN
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Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Activate OCBC OneTouch or OCBC OneLook
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Digital app (Unique Entity Number)
Transfer funds using OCBC Digital app (Account Number)
Transfer funds using OCBC Digital app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Manage transaction limits
Activate credit/debit card
Request fee waiver
Manage card daily limit
Dispute transactions
Manage overseas card usage
Top up card
Reset card PIN
Replace card
Lock/unlock card
Report lost card
Link/unlink debit card to Global Savings Account
Open an Online Equities Account
Access equities and view your portfolios
Add a desired stock to watchlist
Create, rename or delete watchlist
Buy your stock - Pay Upfront (Lower Fees)
Buy your stock (in SGD)
Sell your stock (in SGD)
Buy your stock (in foreign currency)
Sell your stock (in foreign currency)
Edit your orders
Withdraw your orders
View your e-Statements
Settle your trades
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Exchange Foreign Currencies
Set Rate Alerts
Set Auto-Execute Orders
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
Withdraw Time Deposit before maturity
How to reset PIN
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  • Step 1: Login using an access code PIN, fingerprint ID, or Singpass

    OCBC App

    Tap on the “More” icon in the bottom navigation bar and tap on “Card Services”.

  • Step 2: Navigate to “Reset card PIN”

    OCBC App

    Navigate to “Reset PIN”.

  • Step 3: Select the existing card that you would like to reset the PIN for

    OCBC App

  • Step 4: Enter your new 6-digit PIN and confirm it again

    OCBC App

  • Step 5: Enter the OTP sent to you via SMS and you’re done!

    OCBC App

    Your new PIN is now in effect.

For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.

Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC app to make your transactions.

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