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Step 1: Login with access code and PIN or fingerprint ID
On mobile app
Log in and tap on the menu icon at top left corner > ‘Documents’
On desktop
Log in with your Access Code and PIN
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Step 2: Go to the ‘Change Documents password’ page
On mobile app
Tap on ‘Change Documents password’
On desktop
Click ‘Customer service’ > ‘Change Documents Password’ (under ‘Online banking settings’)
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Step 3: Follow the instructions to change your password
On mobile app
Enter, confirm and submit your new password
On desktop
Enter, confirm and submit your new password
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Step 4: Enter and submit the One-Time Password (OTP)
On mobile app
Enter and submit the SMS OTP sent to you – you will be able to use your new password to open the Documents you receive after today
On desktop
Enter and submit the SMS OTP sent to you – you will be able to use your new password to open the Documents you receive after today
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC Digital app to make your transactions.