Step-by-step guides for Digital Banking

Apply for Digital Banking access
Check your account balances
Activate OneToken via SMS OTP and Card PIN
Activate OneToken via SMS OTP and Token Key
Activate OneToken via Hardware Token
Apply Credit Card
Login with SingPass Mobile
Manage card e-Alerts
Manage deposit e-Alerts
Change e-Statements password
Manage e-Statements
View e-Statements
Register for PayNow via SMS
Register for PayNow via Digital Banking
Online Banking Access Code and Pin
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Activate OCBC OneTouch™ or OCBC OneLook™
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Digital app (Unique Entity Number)
Transfer funds using OCBC Digital app (Account Number)
Transfer funds using OCBC Digital app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Activate Credit or Debit Card
Card Services Fee Waiver
Change Withdrawal and Spending Limit
Credit Card Dispute
Manage Overseas Card Usage
Top Up Cards
Reset PIN
Request card replacement
Lock or unlock cards
Report lost cards
Link a debit card to your Global Savings Account
Open an Online Equities Account
Access equities and view your portfolios
Add a desired stock to watchlist
Create, rename or delete watchlist
Buy your stock (in SGD)
Sell your stock (in SGD)
Buy your stock (in foreign currency)
Sell your stock (in foreign currency)
Edit your orders
Withdraw your orders
View your e-Statements
Settle your trades
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Foreign Exchange Trading
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
Transfer funds using OCBC Pay Anyone™ app
Pay by scanning QR Code using OCBC Pay Anyone™ app
Split the bill using OCBC Pay Anyone™ app
Make a QR cash withdrawal using OCBC Pay Anyone™ app
How to make bill payments through OCBC Pay Anyone™ app
Activate OCBC OneTouch™ or OCBC OneLook™
  • OCBC OneTouch™

    OCBC OneTouch™ allows OCBC customers to use fingerprint recognition to easily and securely access their account information and banking services in the OCBC Digital app.

    The feature is available on Touch ID-enabled Apple iPhones running on iOS 8 and above and other Bank-designated devices with the fingerprint recognition feature of Google Android version 4.4.2 and above.

    OCBC OneTouch™ uses your unique fingerprint pattern, registered and stored solely on your mobile devices as a secure source of identification and login authentication. For added security, each user can only activate OCBC OneLook™ on one mobile phone at any point in time and jailbroken mobile devices are not supported.

  • How to activate OCBC OneTouch™

    Step 1: Open the OCBC Digital app, tap on “Login”, then tap on the Fingerprint ID icon

    On OCBC Digital app:

    Step 2: Read and agree to the terms and conditions, then tap on "Activate OCBC OneTouch™”

    On OCBC Digital app:

    Step 3: Enter your Access Code and PIN, then tap “Next”

    On OCBC Digital app:

    Step 4: And that is it! You will receive a confirmation message via SMS. OCBC OneTouch​™ will be activated and you will be automatically logged in.

    On OCBC Digital app:

  • OCBC OneLook™

    OCBC OneLook™ allows OCBC customers to use facial recognition to easily and securely access their account information and banking services in the OCBC Digital app.

    The feature is available on Face ID-enabled Apple iPhones running on iOS 11 and above.

    OCBC OneLook™ uses your unique face, registered and stored solely on your mobile device, as a secure source of identification and login authentication. For added security, each user can only activate OCBC OneLook™ on one mobile phone at any point in time and jailbroken mobile devices are not supported.

    To get started, you need to perform a one-time activation in the OCBC Digital app using your online banking Access Code and PIN.

  • How to activate OCBC OneLook™

    Step 1: Open the OCBC Digital app, tap on “Login”, then tap on the Face ID icon

    On OCBC Digital app:

    Step 2: Read and agree to the terms and conditions, then tap on "Activate OCBC OneLook™"

    On OCBC Digital app:

    Step 3: Enter your Access Code and PIN, then tap "Next"

    On OCBC Digital app:

    Step 4: And that is it! You will receive a confirmation message via SMS. OCBC OneLook™ will be activated and you will be automatically logged in.

    On OCBC Digital app:

    To get started, you need to perform a one-time activation in the OCBC Digital app using your online banking Access Code and PIN.

  • Prefer to login using your online banking Access Code and PIN instead?

    If you opt not to use biometric authentication, you may customise your OCBC Digital Access Code and/or PIN to your preference.

    Learn how to customise your Access Code.

    Are you a Singpass login user? Then follow the steps below:

    Step 1: Log in with Singpass

    On mobile app

    On desktop

    Log in with Singpass and authorise login using OCBC OneToken with your mobile device.

    Step 2: Select "Online Banking Settings" and navigate to "Change Access Code"

    On mobile app

    Tap on the top left menu bar and go to “Profile & Settings”. Select “Online Banking Settings”, then “Change Access Code”.

    On desktop

    Click on “Customer service”. Under “Online banking settings”, select “Change PIN” or “Change access code”.

    Step 3: Enter your new Access Code/PIN and submit it. You’re done!

    On mobile app

    Enter your new Access Code. Tap on “Submit”, and you’re done!

    On desktop

    Enter your new Access Code/PIN. Click “Submit”, and you’re done!

    Can’t activate OCBC OneLook™ or OneTouch™ because you have forgotten your log in details?

    Learn how to retrieve access code and PIN

Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC Digital app to make your transactions.