Step-by-step guides for Digital Banking

Get started
Application and updates
Payment/Transfer
Manage your cards
Investments
Loans and Insurance
Apply for Digital Banking access
Check your account balances
Register for OneToken via Hardware Token
Register for OneToken via SMS
Apply Credit Card
Login with SingPass Mobile
Activate OneToken on your new phone using your old phone
Activate OneToken on your new phone via SMS
Change e-Statements password
Manage e-Statements
View e-Statements
Register for PayNow via SMS
Register for PayNow via Digital Banking
Change Access Code
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Deactivate OCBC OneTouch™
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Mobile Banking app (Unique Entity Number)
Transfer funds using OCBC Mobile Banking app (Account Number)
Transfer funds using OCBC Mobile Banking app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Transfer funds using Pay Anyone app
Pay by scanning QR Code using Pay Anyone app
Split the bill using Pay Anyone app
Make a QR cash withdrawal using Pay Anyone app
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Activate Credit or Debit Card
Card Services Fee Waiver
Change Withdrawal and Spending Limit
Credit Card Dispute
Manage Overseas Card Usage
Top Up Cards
Reset PIN
Request card replacement
Lock or unlock cards
Report lost cards
Link a debit card to your Global Savings Account
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
How to report lost cards
Expand all Collapse all
  • Step 1: Log in with your access code and PIN or fingerprint ID

    On mobile app

    Tap on the left menu bar and select “Card services”.

  • Step 2: Navigate to “Report lost card”

    On mobile app

    Enter the OTP sent to you via SMS.

  • Step 3: Select the card that you have lost

    On mobile app

  • Step 4: Cancel your card and you’re done!

    On mobile app

    Cancelling your card blocks unauthorised transactions.

    You may also apply for a replacement card.

Security advisory: Do NOT share your One-Time Password (OTP) or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, Phishing websites, OCBC Bank Staff OR the Police. Always go to https://www.ocbc.com/login or use the OCBC Mobile Banking app to make your transactions.