Download the latest OCBC Mobile Banking app and follow the step-by-step guide to activate OCBC OneToken after you have received the activation prompt.
a. For existing customers who have Hardware Token:
- Login to your Mobile Banking app
- Click “Activate”
- Follow the 4-step instruction (you will require your Hardware Token for this). Your OneToken will be successfully activated
b. For existing customers who are only using SMS OTP:
- Login to your Mobile Banking app
- Click “Activate”
- A 6-digit Activation PIN will be sent to your mobile number via SMS
- Enter the 6-digit Activation PIN on screen
- A 6-digit Token Key letter will be mailed to you to your registered address
- Upon receiving the letter, login to your Mobile Banking app
- On the menu list, go to “Settings” > “Manage OCBC OneToken” > “Enter Activation Code”
- Enter the 6-digit Token Key
- Your OneToken will be successfully activated
c. For New-to-Bank customers who have set up the Internet Banking account at the branch, you would have received a printed form containing your Access Code and Token Key:
- Login to your Mobile Banking app using the Access Code and PIN
- Click “Proceed”
- Enter the 6-digit Token Key
- Your OneToken will be successfully activated
d. For New-to-Bank customers who have set up the Internet Banking account online:
- The Token Key will be mailed to you to your registered address
- Upon receiving the letter, login to your Mobile Banking app
- On the menu list, go to “Settings” > “Manage OCBC OneToken” > “Enter Activation Code”
- Enter the 6-digit Token Key
- Your OneToken will be successfully activated
What if I don’t see the prompt to activate OneToken during login?
You can still activate your OneToken when you are logged in.
Mobile Banking app
Step 1: Menu > Settings > Manage OCBC OneToken > Activate OCBC OneToken
Step 2: Follow the step-by-step guide on-screen.