Stay connected with OCBC Digital Banking

To submit a credit card fee waiver request, please use any of the following options:

Via Internet Banking

1. Login to OCBC Internet Banking
2. Go to "Customer Service"
3. Select "Credit card fee waiver"

Via Mobile Banking

1. Login via OCBC Mobile Banking app
2. Tap on the top left menu
3. Tap on "More services" → "Card services" → "Credit card fee waiver"

Via Phone Banking

1. Have your credit card ready
2. Call us and when prompted, and say "credit card fee waiver"
3. Key in your 16-digit card number when prompted

Your waiver request is subject to approval. You will be notified on the outcome immediately.

Download the latest OCBC Mobile Banking app and follow the step-by-step guide to activate OCBC OneToken after you have received the activation prompt.

a. For existing customers who have Hardware Token:

1. Login to your Mobile Banking app
2. Click “Activate”
3. Follow the 4-step instruction (you will require your Hardware Token for this). Your OneToken will be successfully activated

b. For existing customers who are only using SMS OTP:

1. Login to your Mobile Banking app
2. Click “Activate”
3. A 6-digit Activation PIN will be sent to your mobile number via SMS
4. Enter the 6-digit Activation PIN on screen
5. A 6-digit Token Key letter will be mailed to you to your registered address
6. Upon receiving the letter, login to your Mobile Banking app
7. On the menu list, go to “Settings” > “Manage OCBC OneToken” > “Enter Activation Code”
8. Enter the 6-digit Token Key
9. Your OneToken will be successfully activated

c. For New-to-Bank customers who have set up the Internet Banking account at the branch, you would have received a printed form containing your Access Code and Token Key:

1. Login to your Mobile Banking app using the Access Code and PIN
2. Click “Proceed”
3. Enter the 6-digit Token Key
4. Your OneToken will be successfully activated

d. For New-to-Bank customers who have set up the Internet Banking account online:

1. The Token Key will be mailed to you to your registered address
2. Upon receiving the letter, login to your Mobile Banking app
3. On the menu list, go to “Settings” > “Manage OCBC OneToken” > “Enter Activation Code”
4. Enter the 6-digit Token Key
5. Your OneToken will be successfully activated

What if I don’t see the prompt to activate OneToken during login?

You can still activate your OneToken when you are logged in.

Mobile Banking app
Step 1: Menu > Settings > Manage OCBC OneToken > Activate OCBC OneToken
Step 2: Follow the step-by-step guide on-screen.

Via online / mobile banking

1. Go to https://internet.ocbc.com/internet-banking/inbregistration/index

2. Fill in the details and submit the online form
3. You will get instant access to Online Banking.

By mail

Collect and complete an online banking application form from any of our branches.

Mail it to:
Oversea-Chinese Banking Corporation Ltd
Account Services
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

At any of our branches
1. Visit any of our branches
2. Select your Internet Banking PIN on the spot
3. Start accessing Online Banking immediately

1. What's new in the latest OCBC Mobile Banking app?

   • One view of all transactions – view your latest transactions across all Current, Savings and card accounts at a glance. This is available on the Account Summary dashboard –“Your activity” to view the last 7 transactions from the past 7 days; and tap on “See more” to view all transactions from the past 7 days.
   • Personalised Insights – these are personalised, bite-sized information that help our customers discover more about their finances and better manage them

2. What is “Your activity” on the Account Summary dashboard?

   • You can view all your latest transactions across all your Current, Savings and card accounts at one glance in “Your activity”. This includes your last 7 transactions from the past 7 days (including today).
   • Tap on “See more” to view all transactions from the past 7 days. You may also tap on a transaction to view more details, as well as links to actions such as viewing overall spending activity on Money In$ights or to Raise a dispute(applicable for credit cards).
   • Please note that only posted transactions will appear in “Your activity”, as well as in account transaction history (see point 5 below). There may be a lead time between when the transaction is performed and shown on the dashboard.