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Step 1: Log in with access code and PIN or fingerprint ID
On mobile app
Log in and tap on "Settings", within the menu bar on the top left.
On desktop
Log in with access code and PIN.
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Step 2: Select "Online Banking Settings" and navigate to "Change Access Code"
On mobile app
Tap on “Online Banking Settings” followed by “Change Access Code”.
On desktop
Click on “Customer service". Click on "Change access code" under "Online banking settings".
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Step 3: Follow the instructions on your desktop screen
On mobile app
Enter the One-Time Password sent to you via SMS, enter your preferred access code and tap on “Submit”.
On desktop
Enter and submit the One-Time Password sent to you via SMS.
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Step 4: Enter and submit the One-Time Password sent to you via SMS / Enter your preferred access code on desktop and click “Submit”
On mobile app
On desktop
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Step 5: And you’re done on mobile! / Enter and submit the One-Time Password, sent to you via SMS, on desktop
On mobile app
You may use your new access code from the next login.
On desktop
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Step 6: And you’re done on desktop!
On desktop
You may use your new access code from the next login.
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC Digital app to make your transactions.