Step-by-step guides for Digital Banking

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Application and updates
Payment/Transfer
Manage your cards
Managing Equities
Investments
Loans and Insurance
OCBC Pay Anyone™
Apply for Digital Banking access
Check your account balances
Activate OneToken via SMS OTP and Card PIN
Activate OneToken via SMS OTP and Token Key
Activate OneToken via Hardware Token
Apply Credit Card
Login with SingPass Mobile
Manage card e-Alerts
Manage deposit e-Alerts
Change e-Statements password
Manage e-Statements
View e-Statements
Register for PayNow via SMS
Register for PayNow via Digital Banking
Online Banking Access Code and Pin
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Activate OCBC OneTouch™ or OCBC OneLook™
Apply for Global Savings Account
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Digital app (Unique Entity Number)
Transfer funds using OCBC Digital app (Account Number)
Transfer funds using OCBC Digital app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Add new payee for Overseas Funds Transfer
Transfer funds to an existing payee for Overseas Funds Transfer
Make foreign exchange fund transfers
Activate Credit or Debit Card
Card Services Fee Waiver
Change Withdrawal and Spending Limit
Credit Card Dispute
Manage Overseas Card Usage
Top Up Cards
Reset PIN
Request card replacement
Lock or unlock cards
Report lost cards
Link a debit card to your Global Savings Account
Open an Online Equities Account
Access equities and view your portfolios
Add a desired stock to watchlist
Create, rename or delete watchlist
Buy your stock (in SGD)
Sell your stock (in SGD)
Buy your stock (in foreign currency)
Sell your stock (in foreign currency)
Edit your orders
Withdraw your orders
View your e-Statements
Settle your trades
Apply for Blue Chip Investment Plan (BCIP)
Apply for CPF Investment Account (CPFIA)
Apply for Supplementary Retirement Scheme (SRS) Account
Foreign Exchange Trading
Apply for Time Deposit
Apply for Credit Line
Perform Balance Transfer
Apply for ExtraCash Loan
Transfer funds using OCBC Pay Anyone™ app
Pay by scanning QR Code using OCBC Pay Anyone™ app
Split the bill using OCBC Pay Anyone™ app
Make a QR cash withdrawal using OCBC Pay Anyone™ app
How to make bill payments through OCBC Pay Anyone™ app
Online Banking Access Code and Pin
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  • Prefer to login using your online banking Access Code and PIN instead?

    If you opt not to use biometric authentication, you may customise your OCBC Digital Access Code and/or PIN to your preference.

    Learn how to customise your Access Code.

    Are you a Singpass login user? Then follow the steps below:

    Step 1: Log in with Singpass

    On mobile app

    On desktop

    Log in with Singpass and authorise login using OCBC OneToken with your mobile device.

    Step 2: Select "Online Banking Settings" and navigate to "Change Access Code"

    On mobile app

    Tap on the top left menu bar and go to “Profile & Settings”. Select “Online Banking Settings”, then “Change Access Code”.

    On desktop

    Click on “Customer service”. Under “Online banking settings”, select “Change PIN” or “Change access code”.

    Step 3: Enter your new Access Code/PIN and submit it. You’re done!

    On mobile app

    Enter your new Access Code. Tap on “Submit”, and you’re done!

    On desktop

    Enter your new Access Code/PIN. Click “Submit”, and you’re done!

  • Can’t activate OCBC OneLook™ or OneTouch™ because you have forgotten your log in details?

    View this step by step guide or follow these steps below:

    Via Internet Banking:

    1. Go to ocbc.com/reset.
    2. Fill in the online form with the following details:
      • Last 8 digits of your active OCBC ATM/debit/credit card
      • Your 6-digit card PIN
      • Your personal details
      And click "Next".
    3. Under the drop down menu, select "Retrieve Online Banking Access Code", and click "Next".
    4. Click on "Accept" after reading the Terms and Conditions.
    5. You will be prompted to enter the OTP* (One-time Password) which is sent to your registered mobile number.
    6. Upon successful verification, you will be able to retrieve your Online Banking Access Code.

    Via OCBC Digital:

    1. Launch the OCBC Digital app.
    2. Tap on "Trouble Logging In?”.
    3. Tap on "Get Help”.
    4. Fill in the online form with the following details:
      • Last 8 digits of your active OCBC ATM/debit/credit card
      • Your 6-digit card PIN
      • Your personal details
      And tap "Next".
    5. Select "Retrieve Online Banking Access Code", and tap "Next".
    6. Tap on "Agree" after reading the Terms and Conditions.
    7. You will be prompted to enter the one-time password (OTP)* which is sent to your registered mobile number.
    8. Upon successful verification, you will be able to retrieve your Online Banking Access Code.

    * If you have activated OCBC OneToken, you'll not be required to enter OTPs for both Online Banking and the OCBC Digital app, as authentications are done seamlessly in the background. Please visit ocbc.com/onetoken for more information.

Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC Digital app to make your transactions.