Step-by-step guides for Digital Banking

Apply for Digital Banking access
Check your account balances
Register for OneToken via Hardware Token
Register for OneToken via SMS
Apply Credit Card
Change e-Statements password
Manage e-Statements
View e-Statements
Register for PayNow via SMS
Register for PayNow via Digital Banking
Change Access Code
Change PIN
Update mailing address
Check cheque status
Request for cheque book
Stop cheque transaction
Enable Chinese Language
Link-delink account
Update personal details
Register for OCBC Push Notifications
Single bill payments
Future or recurring bill payments
Add billing organisations
Transfer funds using OCBC Mobile Banking app (Unique Entity Number)
Transfer funds using OCBC Mobile Banking app (Account Number)
Transfer funds using OCBC Mobile Banking app (NRIC/FIN Number)
Setup GIRO
Manage GIRO arrangements
View and repeat last 5 Overseas Funds Transfer
Transfer funds using Pay Anyone app
Pay by scanning QR Code using Pay Anyone app
Split the bill using Pay Anyone app
Make a QR cash withdrawal using Pay Anyone app
Activate Credit or Debit Card
Card Services Fee Waiver
Change Withdrawal and Spending Limit
Credit Card Dispute
Manage Overseas Card Usage
Top Up Cards
How to apply Digital Banking access
  • Step 1: Sign up for a Digital Banking account

    On mobile app

    Tap on "Trouble Logging in?" and select "Get help".

    On desktop

    Click on "Sign up now".

  • Step 2: Fill in your ATM/credit/debit card details (Last 8 digits of card no. & 6-digit PIN)

    On mobile app

    On desktop

  • Step 3: Fill in your personal details, enter the generated captcha and tap on "Next"

    On mobile app

    Fill in your Identification type, Identification no. & Date of Birth.

    On desktop

    Fill in your Identification type, Identification no. & Date of Birth.

  • Step 4: Accept the Terms & conditions / Reset your Online Banking PIN or Access Code

    On mobile app

    Tap on "Agree" to accept the Terms & conditions.

    On desktop

    Under the drop down menu, select “Reset Online Banking PIN or Access Code” and click on "Next".

  • Step 5: Create and confirm your new Online Banking PIN / Accept the Terms and conditions

    On mobile app

    Enter your current ATM/credit/debit card PIN, create and confirm your new 6-digit Online Banking PIN and tap on "Submit".

    On desktop

    Click on "Accept" to accept the terms and conditions governing the use of OCBC Internet Banking Service.

  • Step 6: Tap on “Submit” to confirm your mobile no. / Create your new PIN on desktop

    On mobile app

    On desktop

    Enter your personal details and New PIN before clicking submitting them for account registration.

  • Step 7: And you’re done!

    On mobile app

    You have successfully registered for SMS OTP. Tap on "Next" to proceed to set up OneToken.

    On desktop