Help And Support

General - General

Frequently asked questions
  • CRS

    What is CRS?

    The Common Reporting Standard (CRS) is a new information-gathering and reporting requirement for financial institutions. The main objective of CRS is to help tax authorities identify tax payers that have kept their untaxed money in accounts held by foreign financial institutions and therefore discourage such behaviour. CRS is a reporting regime and it does not impose a new taxation regime.

    For more information on how this affects you, please see our FAQ guide.

  • Enhanced security measures

    Providing you with a safe banking experience has always been our utmost priority. Visit www.ocbc.com/onlinesecurity for details.
  • Change personal contact details via Contact Centre

    Contact Centre

    Supported Account Types:

    • All Accounts

    How fast:

    • Changes will take effect in 2 working days.
    1. Dial 1800 363 3333 or (+65) 6363 3333 if overseas
    2. Select language
    3. Press 0 and select 2 for Banking

    You’ll need your Phone Banking PIN.
    Don’t have one? Apply at any OCBC ATM (ATM Locator).

    Online Banking

    Supported Account Types:

    • Supported Account Types: Savings, current, credit card, overdraft / personal line of credit, EasiCredit, CPF Investment, SRS.

    Other Accounts:

    • For any accounts which you can’t see in the overview page, just login and inform us through your Mailbox feature in Online Banking (It will take 7 working days to make changes this way).

    How fast:

    • Immediate except for CPF Investment and SRS (7 working days).
    1. Login to Online Banking
    2. Scroll to "Customer Service" and "Manage Accounts"

    Don't have Online Banking?
    Apply with your ATM Card Number and PIN.

  • Change personal contact details via mail

    Mail-in

    Supported Account Types:

    • All accounts

    How fast:

    • Changes will take effect in 7 working days after we receive the form.

    Download and complete the form

  • Change personal contact details via ATM

    ATM

    Supported Account Types:

    • Savings, current, credit card and foreign currency call accounts.

    How fast:

    • With immediate effect.

    At an OCBC ATM / ATM Plus:

    • Select "Other Services"
    • Select "Other Services"
    • Select "Update Contact Particulars"

    Please note that the update contact particulars service is only applicable to savings, current, credit card and foreign currency call accounts.

    Change will take immediate effect.

  • Change personal contact details at branches

    Branches

    Supported Account Types:

    • All accounts.

    How fast:

    • 7 working days.

    Bring a completed change form to any OCBC Branch along with your NRIC or Passport.

    Changing of mailing address is immediate for current accounts, savings accounts and cards. All other products require 3 working days.

  • Retrieve access code

    Your access code will be given to you when you sign up for Online Banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, contact us at 1800 363 3333 or +65 6363 3333.
  • Rates

  • Submit CPF statement online

  • Fee Waiver

    Credit Card Fee Waiver

    To submit a credit card fee waiver request, please use any of the following options:

    Via Internet Banking

    1. Login to OCBC Internet Banking
    2. Go to "Customer Service"
    3. Select "Credit card fee waiver"

    Via Mobile Banking

    1. Login via OCBC Mobile Banking app
    2. Tap on the top left menu
    3. Tap on "More services" → "Card services" → "Credit card fee waiver"

    Via Phone Banking

    1. Have your credit card ready
    2. Call us and when prompted, and say "credit card fee waiver"
    3. Key in your 16-digit card number when prompted

    Your waiver request is subject to approval. You will be notified on the outcome immediately.

    EasiCredit Fee Waiver

    To submit an EasiCredit waiver request, please follow below instructions in our Phone Banking system:

    Press <1> for English
    Press <1> for phone banking menu
    Press <0>
    Press <2> for EasiCredit
    Press <1> for EasiCredit fee waiver
    Key in your NRIC number, followed by the "#" key
    Press <1> to confirm NRIC
    Customer will be prompted to key in mobile number
    Press <1> to confirm mobile number

    Your waiver request is subject to approval. You will be notified of the outcome via SMS in 5 business days.

  • Cards, EasiCredit and ATM withdrawal activation

    Please send the SMS request from the mobile number you registered with us. Send the request to 72323 (local) or +65 9327 2323 (overseas)

    • Credit and Debit Card activation
      ACT<space>NRIC/Passport<space>Last 4 digits of card number
      Example: ACT S7637838X 1234
    • Overseas ATM withdrawal activation
      ATM<space> NRIC/Passport<space>Last 4 digits of card number<space>start date in DDMMYY <space>end date in DDMMYY <space>activate
      Example: ATM S7637838X 1234 011216 311216 activate
    • EasiCredit and ATM card activation
      AEC<space>NRIC/Passport<space>Last 4 digits of card number
      Example: AEC S7637838X 1234
  • OCBC Bank and Branch code

    Bank code: 7339

    The first three numbers of your OCBC account number are branch codes. Your OCBC Account Number should either be 10 or 12 digits.

    Example of OCBC Bank account numbers:
    555-1-234567 where 555 is the branch code
    501-123956-001 where 501 is the branch code

  • Customer Satisfaction Survey

    At OCBC Bank we are dedicated to listening to our customers and understanding their needs.

    As a customer of OCBC Bank you may receive a call or SMS to ask for feedback on our service quality. Our appointed telephone survey vendor is Ascentiq Pte Ltd. Any information provided will be kept strictly confidential. We look forward to hearing from you on how we can improve our customer service.

    Please be reminded that neither OCBC Bank nor any of its appointed vendors will ask for your personal account information, such as account balances and passwords, over the phone. If anybody asks for your personal account information, do not disclose this information and contact us at 1800 363 3333 immediately.

    If you need further clarification about the survey or if you do not wish to be surveyed, please contact us at the same number 1800 363 3333.

    Thank you in advance for telling us how you feel about our customer service.

  • General information about MyInfo

    1. What is MyInfo?

    MyInfo is a consent-based data platform that pulls your personal data across participating Government agencies to fill out e-forms.

    2. How does MyInfo work?

    • Retrieve MyInfo & Provide Consent:
      Your personal data can be pre-filled on the online application form for the OCBC 360/FRANK/Monthly Savings/Bonus+ Savings/Statement Savings Account by simply clicking on the "Use MyInfo" icon. Your consent will be sought before any data is transferred from MyInfo.

    • Online application form for 360/FRANK/Monthly Savings/Bonus+ Savings/Statement Savings Account is pre-filled:
      The online form will now be populated with your personal data from MyInfo for you to verify before you take any other steps to complete the account application.

    3. Why can’t I log-in to MyInfo?

    Please ensure that you have keyed in the correct SingPass ID and password. If you are still unable to log-in, your MyInfo profile may have been inactivated due to security and data privacy concerns. Please contact MyInfo Helpdesk for more assistance.

    MyInfo Helpdesk hotline number is +65 6643 0567.

    Operating hours are from 8.00 am to 8.00 pm (Mondays to Fridays) and from 8.00 am to 2.00 pm (Saturdays). Closed on Sundays and Public Holidays.

    4. Why are some of the fields retrieved from MyInfo non-editable?

    Some of your personal data fields have been validated by the relevant government agencies. As any changes would have to be re-validated by the relevant source agencies, such fields have been made non-editable.

    5. My Government-verified information populated on the OCBC 360/FRANK/Monthly Savings/Bonus+ Savings/Statement Savings Account Account application form is incorrect. What should I do?

    Government-verified fields are validated by various relevant source public sector agencies. Please contact the relevant public sector agency to update your Government-verified fields if they are incorrect.

    Refer to https://www.singpass.gov.sg/myinfo/intro on the relevant agencies for each of the fields.

    6. What are the benefits of using MyInfo?

    With the use of MyInfo in the online applications, you can enjoy the following benefits:

    • Open your account instantly and faster form filling for 360/FRANK/Monthly Savings/Bonus+ Savings/Statement Savings Account application
    • No supporting documents such as NRIC copy are required

    7. Where do I register for MyInfo?

    With effect from end 2017, all SingPass users will receive a MyInfo profile. You no longer need to create a profile before using MyInfo to apply for a bank account.

  • Applying for account using MyInfo

    1. What are the benefits of using MyInfo in the online account application?

      Convenience – With the use of MyInfo, the online account application form will be populated with only the required personal data. You are only required to verify the information and complete the account application.

      No supporting documents – you are only required to provide an image of your signature to complete the account application. There’s no need to submit other documents, such as NRIC copy and other identity proofs anymore.

      Instant – receive your account number immediately upon successful completion and approval of your account application.

    2. I want to use MyInfo for the CASA account application, what do I need to do?

      1. Select an account and click on the “Apply online” button.
      2. Select “Use MyInfo”
      3. Login using your SingPass credentials and OTP from SingPass
      4. Provide consent for OCBC to pre-fill your application
      5. Complete the rest of the additional fields on the form
      6. Submit your signature image (Image should not exceed 2MB for .jpg or .png format or 50KB for .pdf format).
      7. On the acknowledgement screen, you will see your account number when your account is opened successfully.
    3. What happens after my account is opened?

      We will send you a letter with details of your account in 3 working days.

      If you are a new customer with OCBC or do not already have OCBC Online Banking, you will receive your OCBC Online Banking access code and PIN within 8 working days.

      If you have applied for a debit card, you will receive the debit card and PIN within 9 working days.

    4. Why are some of the fields retrieved from MyInfo non-editable?

      Some of your personal data fields have been validated by the relevant government agencies. As any changes would have to be re-validated by the relevant source agencies, such fields have been made non-editable.

    5. I have used MyInfo, but I do not get an account number upon completion

      Your account will be opened instantly when all checks are completed successfully. If you have submitted your application, we will update you within 3 working days on the status of your application.

  • General information about OCBC remote online account opening

    1. What is openaccount.ocbc.com?

      Openaccount.ocbc.com is an online remote current account and savings account opening capability. Customers can apply for an account online, without visiting any OCBC branch.

    2. Who can use the openaccount.ocbc.com?

      All Singaporeans and Permanent Residents can use the remote online account opening capability. Please ensure that you meet the minimum age criteria for the product application (e.g. the minimum age for the 360 Account is 18 years old).

    3. How do I use the online remote account opening capability?

      To open an account online, select the account you wish to apply for and click on the "Apply online" button application.This is accessible via a desktop web browser or a mobile browser.

      To enable a simpler, faster and instant account opening, we have integrated MyInfo to pull your personal data from the MyInfo database to fill out the online application upon your consent.

    4. What products can I apply online?

      Currently, we only offer the OCBC 360/FRANK/Monthly Savings/Bonus+ Savings/Statement Savings Account for remote online account opening. We are working to make more products available for online application.

    5. If I have an existing relationship with OCBC, can I still use the remote online account opening capability?

      The remote online account opening capability is open to all customers, even if you have an existing relationship with the bank. This is currently available to Singaporeans and Permanent Residents only.

    6. What is the difference between account opening on Internet Banking and the remote online account opening via openaccount.ocbc.com?

      Account opening on both OCBC Internet Banking and openaccount.ocbc.com are similar.

      Account opening on Internet Banking is only applicable to existing OCBC bank customers with internet banking access and a valid referencing OCBC bank account.

      Account opening on openaccount.ocbc.com lets existing and new customers apply for an account online (for Singaporeans and Permanent Residents).