Phone Banking | Help & Support | OCBC Bank

Help And Support

Phone and SMS Banking - Phone Banking

Frequently asked questions
  • Apply for Phone Banking


    Mail-in application:


    1. Download the form or collect it from our branches.
    2. Mail completed form back to the following address:

      Oversea-Chinese Banking Corporation Ltd

      Account Services (eBanking)

      Privy Box No. 920340

      Singapore 929292


    At a branch:

    1. You can select your Telephone PIN on the spot (applicable during account opening).

    You can then start to access phone-in banking by calling 1800 363 3333 or (65) 6363 3333 when calling from overseas.

  • Forgot Telephone PIN

    Mail us the completed form for a re-issuance of your Telephone PIN.

  • Services available

    Quick access to:

    • Balance enquiry on Savings, Current, Foreign Currency Call/Checking, Credit Card

    • Cheque status enquiry

    • Recent account activity enquiry

    • Funds transfers to your own or pre-designated 3rd party OCBC and Other Bank accounts

      • Bill Payment

      • Others

      • Stop payment on cheque

      • Statement request for accounts with Statements 

      • Credit card statement request

      • Telephone PIN change

      Report loss of OCBC ATM card, Credit Cards or Passbook

      • Rates enquiry

      • Fax-on-Demand Service for Forms and Brochures

      • Insurance enquiry and travel insurance activation

      Transactions can be made locally as well as overseas.