Help And Support

Phone and SMS Banking - Phone Banking

Frequently asked questions
  • Apply for Phone Banking

    Mail-in application:

    1. Download the form or collect it from our branches.
    2. Mail completed form back to the following address:

      Oversea-Chinese Banking Corporation Ltd

      Account Services (eBanking)

      Bras Basah Post Office

      Locked Bag Service No. 8

      Singapore 911886

    At a branch:

    1. You can select your Telephone PIN on the spot (applicable during account opening).

    You can then start to access phone-in banking by calling 1800 363 3333 or (65) 6363 3333 when calling from overseas.

  • Forgot Telephone PIN

    Mail us the completed form for a re-issuance of your Telephone PIN.

  • Services available

    Quick access to:

    • Balance enquiry on Savings, Current, Foreign Currency Call/Checking, Credit Card and CPF Investment Accounts

    • Cheque status enquiry

    • Recent account activity enquiry

    • ESA results enquiry 

    Funds transfers to your own or pre-designated 3rd party OCBC and Other Bank accounts

    • Bill Payment

    • Others

    • Stop payment on cheque

    • Statement request for accounts with Statements 

    • Credit card statement request

    • Telephone PIN change

    CPF Investment Account services

    • CPF Investment Account balance enquiry

    • Share holdings enquiry

    • CPF Investment Account transfer to CPF Ordinary Account

    Report loss of OCBC ATM card, Credit Cards or Passbook

    • Rates enquiry

    • OCBC Credit Card points enquiry and rewards redemption

    • Fax-on-Demand Service for Forms and Brochures

    • Insurance enquiry and travel insurance activation

    Transactions can be made locally as well as overseas.