Help And Support
Cards - VOYAGE
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VOYAGE Miles
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Is VOYAGE Miles the same as OCBC$ or OCBC Miles?
VOYAGE Miles are unique to VOYAGE Cards only. VOYAGE Miles are different from OCBC$, any other rewards programme offered by OCBC Bank or any other frequent flier miles. VOYAGE Miles can be accrued only through the OCBC VOYAGE Card, OCBC Premier VOYAGE Card, OCBC Premier Private Client VOYAGE Card or Bank of Singapore VOYAGE Card.
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Can VOYAGE Miles be converted to any frequent flyer miles with other airlines?
VOYAGE Miles can be converted to KrisFlyer Miles. However, you can use VOYAGE Miles to redeem for flights on any airlines directly without converting. To redeem directly for flights on any airlines, do it through TravelwithOCBC.com or please contact VOYAGE Exchange (+65 6593 9999 or voyage@voyagemiles.com).
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I have existing KrisFlyer Miles. Can I combine VOYAGE Miles and KrisFlyer Miles to redeem for air-tickets with VOYAGE Exchange?
KrisFlyer Miles and VOYAGE Miles are separate miles and cannot be combined to redeem for air tickets. However, you can convert your VOYAGE Miles to KrisFlyer miles at a rate of 1:1 and redeem for tickets with Singapore Airlines. The conversion of VOYAGE Miles to KrisFlyer miles is subjected to wait time of 10-15 working days.
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How does the conversion to KrisFlyer miles work? Is there a $25 conversion fee?
The conversion fee is waived for conversions done from VOYAGE Miles to KrisFlyer miles.
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Can I redeem VOYAGE Miles for domestic flights and hotel bookings?
Yes, VOYAGE Miles can be used for to redeem for flights on any airline or hotels with VOYAGE Exchange or via TravelwithOCBC.com
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What happens to my VOYAGE Miles if I apply for other VOYAGE cards like Premier VOYAGE, Premier Private Client VOYAGE or Bank of Singapore VOYAGE card?
VOYAGE Miles are consolidated on customer level and will not impact customer changing to a different VOYAGE segment card, i.e. changing from a Premier VOYAGE Card to Premier Private Client VOYAGE card. The VOYAGE Miles will be retained if there is a valid VOYAGE Card. Should customer not maintain at least one (1) VOYAGE Card, the VOYAGE Miles will be forfeited.
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What’s the time frame for VOYAGE Miles refunds?
Processing time frame for VOYAGE Miles refunds may take up to 60 days for the miles to be refunded back to Cardmembers credit card account, depending on how long it takes the relevant air carrier to first process the refund.
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What will happen to my VOYAGE Miles after I terminate my card?
VOYAGE Miles will be forfeited and will not be available for redemption upon card termination.
VOYAGE Exchange
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How do I redeem my VOYAGE Miles for air-tickets?
Simply call our VOYAGE Exchange at 6593 9999 or email voyage@voyagemiles.com and let the VOYAGE Exchange Consultant know your travel plans. The VOYAGE Exchange Consultant will advise on available options. You can confirm your booking with the VOYAGE Exchange over the phone and ticket confirmation will be sent to you.
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Are there additional fees for using the concierge service?
No, the bank and/or the concierge service will not levy any additional fees for using the service.
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