Help And Support

Digital Banking - Login

Frequently asked questions
  • Login to online / mobile banking for first timers

    1. Download the OCBC Mobile Banking app on your mobile devices

    For Apple iPhone users

    For Android users

    For HuaWei users

    1. Enter your access code and PIN

    2. You'll then be asked for a one-time password (OTP) which will be sent to you either through

    SMS or Hardware Token, depending on the token option which you have signed up for

    • Hardware token – Enter the OTP shown on the screen (if you chose this option, we would have mailed the hardware token to you).
    • SMS token – Enter the OTP shown on your mobile phone.

    2. Login to online banking via PC / desktop

    1. Go to ocbc.com/login

    2. Enter your access code and PIN

    3. You'll then be asked for a one-time password (OTP) which will be sent to you either through

    SMS or Hardware Token, depending on the token option which you have signed up for

    • Hardware token – Enter the OTP shown on the screen (if you chose this option, we would have mailed the hardware token to you).
    • SMS token – Enter the OTP shown on your mobile phone.

    If you have any questions about your token or log in, call us at 1800 363 3333 (+ 65 6363 3333 if you’re calling from overseas).

    You can also access via our mobile banking apps available for the iPhone or Android devices. Alternatively, you can also visit us at ocbc.com/login on your smartphone’s browser.

    If you do not have access to Online Banking, sign up now at ocbc.com/getonline. Click here for step by step guide.

  • Reset Online Banking PIN / unlock Online Banking access

    View this step by step guide in English or in Mandarin or follow these steps below.

    Via Internet Banking:

    1. Go to ocbc.com/reset
    2. Fill in the online form with the following details:
      • Last 8 digits of your active OCBC ATM/debit/credit card
      • Your 6-digit card PIN
      • Your personal details
      And click "Next".
    3. Under the drop down menu, select "Reset Online Banking PIN", and click "Next".
    4. Click on "Accept" after reading the Terms and Conditions.
    5. Enter your new 6-digit Online Banking PIN and click "Submit".
    6. You will be prompted to enter the OTP* (One-time Password) which is sent to your registered mobile number.
    7. Upon successful verification, you will be able to log in with your new Online Banking PIN/unlock your Online Banking access.

    Via Mobile Banking:

    1. Launch the OCBC Mobile Banking app.
    2. Tap on "Trouble Logging In?".
    3. Tap on "Get Help".
    4. Fill in the online form with the following details:
      • Last 8 digits of your active OCBC ATM/debit/credit card
      • Your 6-digit card PIN
      • Your personal details
      And tap "Next".
    5. Select "Reset Online Banking PIN", and tap "Next".
    6. Tap on "Agree" after reading the Terms and Conditions.
    7. Enter your ATM/credit/debit card PIN and your new 6-digit Online Banking PIN. Enter again to confirm then tap "Submit".
    8. You will be prompted to enter the OTP* (One-time Password) which is sent to your registered mobile number.
    9. Upon successful verification, you will be able to log in with your new Online Banking PIN/unlock your Online Banking access.

    *If you have activated OCBC OneToken, you'll not be required to enter OTPs for both Online and Mobile Banking, as authentications are done seamlessly in the background. Please visit ocbc.com/onetoken for more information.

  • Retrieve Online Banking Access Code

    View this step by step guide or follow these steps below:

    Via Internet Banking:

    1. Go to ocbc.com/reset.
    2. Fill in the online form with the following details:
      • Last 8 digits of your active OCBC ATM/debit/credit card
      • Your 6-digit card PIN
      • Your personal details
      And click "Next".
    3. Under the drop down menu, select "Retrieve Online Banking Access Code", and click "Next".
    4. Click on "Accept" after reading the Terms and Conditions.
    5. You will be prompted to enter the OTP* (One-time Password) which is sent to your registered mobile number.
    6. Upon successful verification, you will be able to retrieve your Online Banking Access Code.

    Via Mobile Banking:

    1. Launch the OCBC Mobile Banking app.
    2. Tap on "Trouble Logging In?”.
    3. Tap on "Get Help”.
    4. Fill in the online form with the following details:
      • Last 8 digits of your active OCBC ATM/debit/credit card
      • Your 6-digit card PIN
      • Your personal details
      And tap "Next".
    5. Select "Retrieve Online Banking Access Code", and tap "Next".
    6. Tap on "Agree" after reading the Terms and Conditions.
    7. You will be prompted to enter the OTP* (One-time Password) which is sent to your registered mobile number.
    8. Upon successful verification, you will be able to retrieve your Online Banking Access Code.

    * If you have activated OCBC OneToken, you'll not be required to enter OTPs for both Online and Mobile Banking, as authentications are done seamlessly in the background. Please visit ocbc.com/onetoken for more information.

  • Change Online Banking Access Code or PIN

    View this step by step guide in English or in Mandarin or follow these steps below.

    Via Internet Banking

    1. Login to online banking (ocbc.com/login).
    2. Click “Customer Service” in the top navigation bar.
    3. Select “Online banking settings > Change Access Code”.
    4. Enter ‘Preferred access code’.
    5. Click “Submit” to proceed.
    6. Enter One-time password and Click “Submit” to complete the transaction.

    Via Mobile Banking

    1. Login to mobile banking.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on "Settings".
    4. Select "Online Banking settings".
    5. Tap on “Change Access Code”.
    6. Enter your preferred access code.
    7. Tap on “Submit” to proceed.
    8. Enter One-Time Password and tap “Submit” to complete the transaction.

    Change Online Banking PIN

    1. Login to OCBC Online Banking (ocbc.com/login).
    2. Under the “Customer service” menu, locate “Online banking settings”.
    3. Select “Change Pin”.
    4. Enter your new PIN – 6 digit PIN.
  • Problems logging in

    Click here for the recommended web browsers.

    If you are accessing online banking through a local area network, please check that it allows secured transactions through the Internet. 

    You may also want to clear your cache and cookies through your browser. Please see below the steps for different browsers.

    Internet Explorer

    1. Go to "Tools"
    2. Go to "Internet Options"
    3. At Temporary Internet Files, select "Delete Files" and Cookies for IE 6 and Above
    4. Check "Delete all offline content" and select "Ok"
    5. Select "Settings"
    6. Select "View Files"
    7. Select "Edit"
    8. Select "Select All"
    9. Select "File"
    10. Select "Delete"

    Netscape

    1. Go to "Netscape" or "Edit"
    2. Go to "Preferences"
    3. Select "Advanced"
    4. Select "Cache"
    5. Select "Clear Memory Cache" and "Clear Disk Cache"

    Safari

    1. Go to "Safari"
    2. Select "Empty cache"

    If you are still unable to login and encounter error message, "The page or file cannot be found. The address of link may be invalid or outdated" to online banking, please call us at 1800 363 3333.

    For BlackBerry devices, please check that you have set "Internet Browser" as the default browser on your BlackBerry device.

    To configure:

    1. Go to "Menu” > “Options"
    2. Select "Advanced Options"
    3. Select "Browser"
    4. For "Default browser configuration", select "Internet Browser"
  • About OCBC OneLook™ / OneTouch™

    1. What is OCBC OneLook™ and OneTouch™?

      OCBC OneLook™/OneTouch™ offer an easy, quick and secure access to your account information. The service leverages on your device’s fingerprint or facial recognition technology which lets you login securely to your Mobile Banking app with the touch of a fingerprint or just a glance.

    2. How do I use OCBC OneTouch™ and OCBC OneLook™?

      OCBC OneTouch™/OneLook™ is available on the OCBC Mobile Banking app for Android and iPhones with fingerprint features and iPhones with facial recognition (Face ID) features, respectively. You may download or update the app from the App Store or Play Store. Once activated, simply tap on the OCBC OneLook™/OneTouch™ icon on the login screen to use.

    3. What services are accessible via OCBC OneLook™/OneTouch™?

      After logging in with OCBC OneLook™/OneTouch™, you will be able to view your bank balances (with masked account numbers), last 10 transactions and credit card overview (credit limit, amount due, due date). If you wish to perform a transaction or view more details, enter a One-time Password (OTP) when prompted (sent to your registered mobile number or from your hardware token).

      If you have activated OCBC OneToken on this device, you will not have to enter OTPs. Your transactions will be seamlessly authenticated in the background.

    4. What are the devices eligible to access OCBC OneLook™/OneTouch™?

      OneTouch™ – iPhones with fingerprint recognition, running on iOS8 or above; Android smartphones with fingerprint recognition, running on Android 4.4 and above.

      OCBC OneLook™ – iPhone X or newer models with facial recognition (Face ID), running on iOS11 or above.

      To protect your financial information, jailbroken or rooted devices and devices with malicious apps are not supported.

    5. Is OCBC OneLook™/OneTouch™ secure? How do I activate it?

      Access via OCBC OneLook™/OneTouch™ is only possible with identification via fingerprint or facial recognition, which is unique to you. You will need to do a one-time activation with your OCBC Online Banking Access Code, PIN and OTP to start using the service. Further, the service can only be activated on one device at a time. If you activate on a new device, it will be automatically deactivated from the previous device.

      The app does not store any account numbers, balances or other related information on the device.

    6. Can I activate OCBC OneLook™/OneTouch™ on multiple devices?

      No. You can only activate OCBC OneLook™/OneTouch™ on one device at any time.

    7. I have changed to a new phone, can I continue using OCBC OneLook™/OneTouch™ on my new phone?

      Yes, simply activate OCBC OneLook™/OneTouch™ on your new compatible device.

    8. I have activated OCBC OneLook™/OneTouch™ but would like to deactivate the service, how do I do so?

      Log in to OCBC Mobile Banking app on your device, tap on the menu on the top left, go to Settings > Deactivate OCBC OneLook™/OneTouch™. The service will also be automatically deactivated on your old device when you activate it on another device.

  • Reactivate your 2FA

    You will need to reactivate your token if you have exceeded  the maximum number of attempts to submit  a valid one-time password (OTP) for login to OCBC Internet or Mobile Banking.

    You may call us at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

  • Additional security with 2FA

    2-Factor Authentication (2FA) is a security measure that provides greater peace of mind when you bank online, you can choose to log in using SMS or Hardware token. More about 2FA

  • Access online / mobile banking on a public computer

    We do not encourage the access of online banking using a public or shared PC as you’re more exposed to malicious programs or viruses.

  • Safeguard your PIN

    1. PINs should be 6 digits, you are advised not to repeat any digit more than once.
    2. PINs should not be based on user-id, personal telephone number, birthday or any other personal information.
    3. PINs muct be kept confidential and not be divulged to anyone.
    4. PINs must be memorised and not be recorded anywhere.
    5. PINs must be changed regularly.
    6. The same PIN should not be used for different websites, applications or services, particularly when they relate to different entities.
    7. Please do not select the browser option for storing or retaining user name and password.
    8. Please check the authenticity of the bank's website by comparing the URL and observing the bank's name in its digital certificate or by observing the indicators provided by an extended validation certificate.
    9. Please check that the bank's website address changes from http:// to https:// and a security icon that looks like a look or key appears when authentication and encryption is expected.
    10. Please do not allow anyone to keep, use or tamper with your 2FA security token.
    11. Please do not reveal the OTP (One Time Password) generated by the 2FA token to anyone.
    12. Please do not divulge the serial number of your 2FA token to anyone.
    13. Please check your bank account balance and transactions frequently and report any discrepancy.
  • Discontinuation of OCBC Mobile Banking App for iPad

    1. How do I login to Mobile Banking after the discontinuation of Mobile Banking app on iPad?

      You may download and login via the OCBC Mobile Banking app on your mobile device for a convenient banking experience or visit ocbc.com/login on your browser.

    2. What do I need to do?

      You will be prompted to delete the app when you launch it from 15 October 2019. You can delete the app by pressing on the app icon for three seconds and then clicking on the “x” sign.

  • Check region format setting on iPhone

    If you are using iPhone to login to Mobile Banking, please ensure 'Singapore' is the chosen region format for your device so that information displayed is aligned.

    Refer to the steps below to check the region format on your device.

    • Go to "Settings"
    • Select "General"
    • Select "International"
    • For "Region Format, select "Singapore"
  • Lost your 2FA hardware token

    Call us at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

  • Update OTP Mobile Number

    You can update the mobile number you want to receive SMS OTPs on through OCBC Internet or Mobile banking, if you have your hardware token.

    Via OCBC Internet Online

    1. Login to OCBC Internet Banking.
    2. Select "Change personal details" under "Customer Service" in the top navigation bar (ensure your browser settings allow pop-ups).
    3. Select “Edit” on the top right.
    4. Update your desired "Mobile no." and select "Send SMS OTP to this number".
    5. Click "Next" to proceed.
    6. Check that your details are correct and follow instructions on the screen.

    Via Mobile Banking

    1. Login to OCBC Mobile Banking app.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on "Settings".
    4. Select "Update phone number / email".
    5. Enter your updated mobile number and select "Send SMS OTP to this number".
    6. Click "Next" to proceed.
    7. Check that your details are correct.
    8. Authorise transaction using your hardware token and click "Submit" to complete the transaction.

    If you do not have a hardware token, please visit an OCBC branch.