Investment Sales Feedback is feedback or complaints about the sales practices of your OCBC Financial Advisor in relation to investment products like structured deposits, unit trusts, insurance and treasury products.

We will be in touch within 2 working days of receiving your feedback. After that, if any mis-selling or misrepresentation of an investment product is involved, an independent unit that is not directly involved in providing any financial advisory services will be in touch. Within 20 working days, after investigation and review, we will provide a written reply. If we require more time for the investigation, we will let you know.

Yes, an independent unit that is not directly involved in providing any financial advisory services will investigate and review your feedback fairly and promptly. 

Please email us at InvestmentSalesFeedback@ocbc.com so we may assist you.

For immediate assistance, you may:

• Call us at +65 6363 3333
• Visit any OCBC Bank branch