Help And Support
Investments - OCBC RoboInvest
- Digital Banking
- Phone and SMS Banking
- Payments and Transactions
- HealthPass by OCBC
- SingPass Login
- Digital Banking
- Phone and SMS Banking
- Payments and Transactions
- HealthPass by OCBC
- SingPass Login
Why choose OCBC RoboInvest for Investments?
OCBC RoboInvest brings you the best elements of a high-end investing service, without the lock in of a high investment amount and excessive management fee typically associated with this service. You will experience:
- Access to local and global products
- Automated Portfolio Management Service
- Bank-grade secure interface
- Online access to your portfolio anytime
Via Internet Banking
1. Login to OCBC Internet banking and select “ETFs and Equities”
2. Get routed to OCBC RoboInvest platform and start your investment journey by creating an account
3. Proceed to perform a bill payment to fund your investment after selecting a portfolio
Via Mobile Banking:
1. Login to mobile banking.
2. Tap on the menu bar on the top left of the screen.
3. Tap on "Invest".
4. Select "OCBC RoboInvest".
5. Get routed to OCBC RoboInvest platform and start your investment journey by creating an account.
6. Proceed to perform a bill payment to fund your investment after selecting a portfolio.
What’s the difference between OCBC RoboInvest’s service and an online broker’s service?
OCBC RoboInvest offers a holistic investment journey that focuses on not just a trade but on all your portfolios keeping in mind your appetite for risk. We will manage your investment portfolios with automated periodic rebalancing, while you can sit back and track your accounts 24/7 to watch your investment grow.
Why choose to invest with OCBC RoboInvest instead of keeping money in the bank?What’s the eligibility criteria to use this service?
Keeping money in your bank savings account only earns the interest rate on your deposits. If inflation is higher than the interest rate, it means you are losing out. With OCBC RoboInvest, your money will be invested in model portfolios according to your risk tolerance, thus possibly have a higher return in the long term.
- At least 21 years of age
- Non-US citizen
- Non-EU resident or person not residing with the EEA
- OCBC Internet Banking registered user
Is this a service provided by OCBC? Why is there a “powered by WeInvest” label on the platform?
OCBC RoboInvest is a collaboration between OCBC and a Fintech firm Planar Investments Pte Ltd (WeInvest). This brand new platform is developed and supported by WeInvest, with customised screens and investment flow for OCBC. And we are bringing this investment service exclusively to OCBC customers!
Do I always have to go through OCBC Internet Banking to gain access to OCBC RoboInvest?
You can gain access to OCBC RoboInvest directly as long as you have created a RoboInvest account. You may refer to the link here (www.Roboinvest.ocbc.com/login) and feel free to bookmark for future access.
Who can I contact if I encounter issues with the platform or have queries on my investments?
Please contact the email support ID Support@OCBCRoboInvest.com. Our Fintech partner WeInvest supporting the platform will be able to assist you further. Typically, a response can be expected within the next business day.
What is the difference between OCBC RoboInvest’s service and OCBC Blue Chip Investment Plan (BCIP)?
OCBC’s Blue Chip Investment Plan (“BCIP”) aims to allow users to invest simply and gain exposure to the stock market. BCIP customers can select up to 18 share counters on the Straits Times Index for regular investment from as low as S$100. BCIP adopts the concept of Dollar Cost Averaging and customers can invest a chosen amount into their selected counters comfortably each month without timing the market. OCBC RoboInvest however, aims to provide customers with an easy way to steer their portfolio towards the strategy of their choice by following one of WeInvest’s preformulated strategies. By doing so, customers can gain exposure to Exchange-Traded Funds (“ETF”) in other asset classes such as Equities, Fixed Income and Commodities, as well as Equities in Singapore and overseas markets. Unlike the BCIP, RoboInvest is not a regular savings plan and customers can curate the timing of investing their funds.
What is the login username for RoboInvest?
The username will be your registered email address. This will be the same email address for your notifications as well as OTP for login.
Can I open multiple RoboInvest account?
For security reasons, we are only allowing 1 account per person. However, you can have multiple portfolios under your account.
I do not live in Singapore, can I open a RoboInvest account?
Yes, you can as long as you meet the eligibility criteria.
How do I reset my password if I forget my account password?
You can reset your password on the OCBC RoboInvest login page.
During RoboInvest account setup, I was prompted to input my name as per my OCBC Bank Account record. What does that mean?
Please ensure the name used to create your OCBC RoboInvest account matches the name on your OCBC Bank account(s) Eg. If the name on your OCBC Bank account(s) is Tan Xiao Ming, please do not use any other name when creating your OCBC RoboInvest account. This is to avoid unnecessary delays in your investment process.
What kind of products am I investing in?
These portfolios are constructed using listed ETFs representing major asset/sub-asset classes. These ETFs chosen are liquid, well-diversified and have low expense ratios as we strive to maximise your returns and keep expenses low.
Can I customize the ETFs or equities in a portfolio?
The combination of ETFs or equities in each model portfolios are determined based on market research and insights. This allows us to provide the most optimal diversification personalised to you. It is therefore not possible for a customer to handpick the ETFs or the allocation.
What is the minimum amount I must invest to get started?
The minimum amount varies in accordance with the investment portfolio you have selected. It starts from as low as United States Dollars (“USD”) 2,500.
Is there a minimum amount if I want to invest more into my existing portfolio?
This minimum amount to top up varies depending on the investment portfolio that you have selected. It’s typically around 10% of the initial minimum investment amount. The exact amount will be stated when you select your investment portfolio to invest more.
What is OCBC RoboInvest’s portfolio methodology?
We conduct a comprehensive analysis of all ETFs listed in the US. We screen for suitable ETFs using various qualitative and quantitative criteria (assets under management, expense ratio, historical performance, liquidity, underlying instruments etc).
The percentage allocation to each ETF is determined using our proprietary optimization algorithm and ETF-based portfolios are rebalanced semi-annually.
What is rebalancing?
Rebalancing is the process of adjusting the composition of an Investment portfolio. This involves the buying and selling of assets in an investment portfolio to maintain a desired asset allocation according to the market conditions and your declared risk profile. We will sell more if the stock value rises significantly, or buy more when the stock has declined to take advantage of volatility.
OCBC RoboInvest will periodically (quarterly or half-yearly depending on portfolios) trigger rebalancing. We will only proceed with the rebalancing once you have given your consent within 2 weeks from the date of trigger. You may choose to ignore or skip this rebalance as well.
Why are there fewer constituents in the Hong Kong portfolios?
Unlike many major global exchanges, the minimum lot sizes for various stocks listed on the Hong Kong exchange are not fixed and can vary a lot. Hence, the higher minimum investment amounts and lower number of constituents in the portfolio.
How do I transfer money to fund the investment?
After you have selected your investment portfolio and indicated the amount to invest, there will be a payment instructions page showing a step by step guide. Basically, you will need to perform a bill payment from your own OCBC internet banking account, to the billing organization “Saxo Capital Markets (For OCBC RoboInvest)”.
Why transfer my money to Saxo Capital Markets?
Saxo Capital Markets is our appointed custody and trades execution agent for all the investments through OCBC RoboInvest. Your assets will be held with Saxo Capital Markets, an online trading and investment specialist which is a trusted custodian and a licensed subsidiary of Saxo Bank A/S.
What if I have transferred a different amount from what I have indicated in the investment plan?
For first time transfer of funds to your RoboInvest account, different example scenarios as below:
- Indicated investment amount: Portfolio A = $5000, transferred amount: $5500. The extra $500 will be moved to the “Cash Balance” under your account. $5000 will automatically be allocated to portfolio A and trades will be executed. The extra $500 will be moved to the “Cash Balance” under your account
- Indicated investment amount: Portfolio A = $5000, transferred amount: $5000. $5000 will automatically be allocated to portfolio A and trades will be executed.
- Indicated investment amount: Portfolio A = $5000, transferred amount: $4000. $4000 will be moved to the “Cash Balance” under your account as the transferred amount is less than your indicated investment amount. You may login to your account to allocate this $4000 to your portfolio to overwrite the initial indicated investment amount of $5000, assuming the minimum investment amount for portfolio A is less than $4000.
How can I invest more money subsequently after my first funds transfer?
You may proceed to perform bill payment to your OCBC RoboInvest account at any point of time. The funds transferred will be parked under “Cash Balance” in your account. You can then login to OCBC RoboInvest to use the funds in “Cash Balance” for allocation to your existing investment portfolio(s) or new investment portfolio(s).
Can I invest using my Supplementary Retirement Scheme (SRS) or Central Provident Fund (CPF) accounts?
No, currently you are not able to do so.
What currency can I funds transfer in?
Currently you may only transfer funds in Singapore Dollars (“SGD”). For investments in portfolios with different foreign base currency, the equivalent amount transferred in SGD will be converted according to the foreign exchange rate from Saxo Capital Markets before investing.
When will my funds be invested?
Bill payments performed by you before 9pm (Singapore time) each day will be credited into your RoboInvest account by the next working day. Once you have performed the allocation of funds from your RoboInvest account cash balance to your portfolios, the execution of trades will be completed within the following 2-3 working days.
Withdrawals and Dividends
When can I withdraw from my investments?
You are free to withdraw anytime you want! Furthermore, you may choose to perform a partial or full withdrawal. The withdrawal amount can only be credited to your OCBC Current or Savings account which you have recorded in OCBC RoboInvest when performing the withdrawal. Once you have submitted your withdrawal instruction, we will then proceed to sell the relevant shares and transfer the proceeds of sale in cash to your OCBC account.
What currency can I withdraw from my investments?
Currently, the currency of the amount credited to your OCBC account can only be SGD. The investments sold will be converted from the portfolio base currency at prevailing market rates to SGD before crediting to your OCBC account.
Will I be receiving dividends for the investments made on OCBC RoboInvest?
Yes. The amount will automatically be reinvested in the respective portfolios.
When will my funds be credited into my OCBC account?
Funds that have been withdrawn by you before 12pm (Singapore time) each day will be credited into your OCBC account within the next 4 – 5 business days.
Fees and Charges
What are the applicable fees and charges for investing through OCBC RoboInvest?
We will charge you an annual fee of 0.88% based on your Assets Under Management (AUM), meaning the total value of your investments held with OCBC RoboInvest. The fee will be computed and charged to you monthly based on number of calendar days in each month.
In addition to this AUM fee, other Exchange Fees & Charges apply, which varies depending on the different markets and trading channels used to execute the orders.
How do I pay for the fees and charges?
You do not need to do anything. Whenever you fund a portfolio, we will set aside an amount as a cash component for your portfolio. All the relevant fees and charges will be deducted from this cash component of your portfolio.