Alipay+ QR is a global QR payment network accepted by participating merchants worldwide.

OCBC app users can scan and pay securely at participating merchants that accept Alipay+ QR payments worldwide:

• Argentina
• Armenia
• Australia
• Austria
• Bangladesh
• Belgium
• Bulgaria
• Cambodia
• Canada
• Chile
• Colombia
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong SAR
• Hungary
• Iceland
• Ireland
• Italy
• Japan
• Kazakhstan
• Laos
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Macau SAR
• Mainland China
• Malaysia
• Maldives
• Malta
• Mauritius
• Mongolia
• Nepal
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Qatar
• Romania
• San Marino
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Thailand
• Turkey
• UAE
• UK
• USA
• Uzbekistan
• Vietnam

You can do so at participating merchants that accept Alipay+ QR payments in supported destinations.

Simply look out for the Alipay+ acceptance marks displayed at the store or the cashier:

You can pay using either of the following methods:

Scan merchant's QR code

1. Open the OCBC app and tap Scan & Pay.
2. Scan the merchant's Alipay+ QR code.
3. Tap Okay, take me there to be redirected to Alipay+ payment platform.
4. Enter the payment amount and view the exchange rate.
5. Review and confirm the payment.
6. Payment completed.

Generate your QR code

1. Open the OCBC app and tap Scan & Pay.
2. Tap on the 'Alipay+' icon and present your QR code to the merchant for scanning.
3. Review and confirm the payment.
4. Payment completed.

You can make payments from SGD0.10 or equivalent. The maximum you may pay per day (daily spend limit) is SGD3,000 or equivalent. This limit cannot be changed.

For Alipay+ QR payments in Mainland China, additional limits imposed by Chinese regulators apply:

• USD 5,000 (~35,000 CNY) or equivalent per transaction
• USD 50,000 (~350,000 CNY) or equivalent annual cumulative limit

You will be charged in SGD (based on the exchange rate displayed). Payments can only be made from your SGD account.

No. Apart from the conversion rate applied, you will not incur additional fees from using the service.

The foreign exchange rate is determined based on prevailing wholesale interbank rates or the government-mandated rate, as shall be determined by the respective Card Associations and/or payment service provider.

The exchange rate will be valid at the point of inputting the transaction amount. Should you close the OCBC app or idle too long in the OCBC app and get logged out, the exchange rate will be refreshed.

If the purchase amount exceeds SGD 200, for your account security, transaction signing with your OCBC OneToken or hardware token will be required.

Yes, Alipay+ QR uses the EMV specifications which is in line with global payment security standards.

No, your personal information will not be shared with any third party throughout the entire payment process.

No, you can simply scan and pay with using OCBC app. Payment will be debited from your selected OCBC SGD current or savings account.

Please check that your mobile phone's internet connection is stable.

If your payment is rejected, ensure that:

• You have sufficient funds in your eligible OCBC SGD current or savings account; and
• You have not exceeded the maximum daily spend limit of SGD 3,000 or equivalent.
• You have not exceeded the additional limits imposed by Chinese regulators for Alipay+ QR payments in Mainland China:
  • USD 5,000 (~35,000 CNY) per transaction
  • USD 50,000 (~350,000 CNY) per year

Merchants may also be subjected to additional acceptance limits imposed by Alipay. As a result, you may occasionally encounter payment failures even when your account and limits are in order.

To resolve this, please ask the merchant to contact the Alipay+ Merchant Service Hotline at 400-758-5858 (service hours: 08:00 to 23:00) to request a review of their payment limit for overseas mobile wallet transactions.

If the issue persists, please contact us and provide the following information:

• Background / Context of the case –
• Outlet name –
• Outlet location –
• Photo of outlet (if any) -
• Payment Receipt / Note from outlet –
• Screenshot of transaction in OCBC app (located within Transaction history) –
• Alternative payment made (and screenshot of 2nd transaction) –

We will review the case and advise on the next steps. Please retain all receipts and supporting documents for reference.

No. OCBC Scan & Pay cannot be used as a payment method within Alipay+ Mini Programs.