Help And Support

Cross Border Payments - Alipay+

  • What is Scan & Pay Alipay+ QR via OCBC Digital App?

    It allows you to use the OCBC Digital app to scan and pay securely at merchants that accept Alipay+ QR payments in Malaysia and South Korea. More countries will be made available progressively.

  • Where can I pay using this feature?

    You may pay using this feature at merchants that accept Alipay+ QR code. Simply look out for Alipay+ acceptance marks at the store or the cashier:

  • Will my personal data be shared with any third parties when making such payments?

    No, your personal information will not be shared with Alipay+ or any third party throughout the entire payment process.

  • Will I need to provide any additional authentication while paying?

    If the purchase amount exceeds SGD200, for your account security, transaction signing with your OCBC OneToken, hardware token or SMS OTP will be required.

  • What are the minimum and maximum amounts I can pay?

    You can make payments from SGD0.10 or equivalent with the Alipay+ QR via the OCBC Digital app. Maximum amount that can be paid in a day is SGD1,000 or equivalent. This limit cannot be changed by you.

  • Will I be charged in the foreign currency or SGD?

    You will always be charged in SGD based on the exchange rate provided onscreen and can only make payment from SGD accounts.

  • How are the exchange rates determined and how long will it be valid for?

    The exchange rate is provided by our Service Partner. It will be valid at the point of inputting the transaction amount, should you close the OCBC Digital app or idle too long in the OCBC Digital app and get logged out, the exchange rate will be refreshed.

  • Are there fees associated with using the service?

    No. You will be paying the SGD equivalent based on the exchange rate provided, and will not incur additional fees from using the service.