Help And Support

Digital Banking - General

Frequently asked questions
  • What's new in the latest OCBC Mobile Banking app

    1. What's new in the latest OCBC Mobile Banking app? 

      The latest OCBC Mobile Banking App release in October 2019 is a major update from the previous version. The main updates are:

      1. New design – the app sports a completely new look. The re-designed user interface also enables easier access to commonly-performed transactions (such as Transfer Funds and Pay Bills) through one-tap quick access buttons, as well as a new re-designed main menu.
      2. One view of all transactions – view your latest transactions across all Current, Savings and card accounts at a glance. This is available on the Account Summary dashboard –“Your activity” to view the last 7 transactions from the past 7 days; and tap on “See more” to view all transactions from the past 7 days.
      3. Personalised Insights – these are personalised, bite-sized information that help our customers discover more about their finances and better manage them
      4. OCBC Banking Assistant – interact with an AI-based voice banking assistant who can help you with banking enquiries and bill payments, using just your voice. Access this by tapping on the “Banking Assistant” icon at the bottom after logging on.
      5. Manage Wealth – (introduced in Jul 2019) customers can now access and perform wealth-management services and activities on the Mobile Banking app.
      • Access to wealth content: such as market insights, investment ideas and thematic content.
      • Invest on the go: buy and sell unit trusts, Singapore Government Securities, Blue Chip Investment Plans (BCIP) make contributions to your SRS account and pay for shares.
      • Keep track: of investment portfolios and UT price movements by setting alerts.
    2. Why is the app being updated so frequently? There was one update made last month.

      We are completely redesigning the mobile banking experience and cannot wait to get the cool new stuff out for you to enjoy! This is why we are progressively building and releasing these updates. We hope that you enjoy the new experience, and encourage you share your feedback with us.

    Your Activity

    1. What is “Your activity” on the Account Summary dashboard?

      • You can view all your latest transactions across all your Current, Savings and card accounts at one glance in “Your activity”. This includes your last 7 transactions from the past 7 days (including today).
      • Tap on “See more” to view all transactions from the past 7 days. You may also tap on a transaction to view more details, as well as links to actions such as viewing overall spending activity on Money In$ights or to Raise a dispute (applicable for credit cards).
      • Please note that only posted transactions will appear in “Your activity”, as well as in account transaction history (see point 5 below). There may be a lead time between when the transaction is performed and shown on the dashboard.
    2. How do I view my transaction history for individual accounts from the Account Summary dashboard?

      You can view details and transaction history (past 6 months) of individual accounts through either of these:

      • Tap on What you have / What you owe > Select a Current/Savings account or card
      • Tap on “See more” beside “Your activity” > Tap on the filter buttonbeside “View all transactions” > Select a Current/Savings account or card
    3. How can I view more details for a transaction?

      Tapping on the individual transactions, will launch a pop-up with details such as merchant and transaction date, and links to “Money Insights” and “Raise a dispute” (applicable for credit cards).

    4. Why are transaction details shown partially in my account transaction history, whereas I can view all transaction details in “Your activity” on the Account Summary dashboard? (for 1-factor authentication customers)

      Your transaction details are shown  fully in “Your activity” on the Account Summary dashboard to provide you with quick access to your most recent transactions. We are working towards rolling this out for the account transaction history interface.


    1. Why am I not getting these personalised insights that others are seeing? Is it exclusive to some customers only?

      These personalised insights are not exclusive, customers may receive them when certain criteria are met.

    2. What is SRS contribution insight about? Does it include details such as balance to contribute?

      The insight is a reminder that you have contributed to your SRS last year, but have yet to do so this year. Therefore, the insight serves as a reminder to you.

    3. I have already acted upon the personalised insight, why do I still see it?

      Your personalised insights will only be refreshed by the first week of each month.

    4. I want to stop receiving these personalised insights, can I turn them off?

      Currently there is no available function to turn off the insights, but this option will be made available in the future.

    5. For the Food and Drink report, are food delivery services such as GrabFood included?

      Yes, the transactions listed within the Food and Drink report will include such merchants.


    1. I have a FRANK product, why can’t I see the FRANK skin?

      The FRANK skin is currently available to our Personal Banking customers between the age of 16 to 29 years old, holding an eligible FRANK product, i.e. FRANK account, FRANK debit or credit card. This excludes Premier and PPC customers.

    2. Will I still see the FRANK skin after I close my FRANK account?

      The FRANK skin will be made available as long as you have an eligible FRANK product linked to your access code, which includes FRANK credit or debit card.

    3. I wish to revert to the original OCBC Mobile Banking app without the FRANK skin, how do I do it?

      • Tap on the top left menu
      • Tap on “Online Banking settings” > Tap on the toggle button beside “Frank theme”
    4. Why do some screens on the OCBC Mobile Banking app look slightly different from the rest?

      We are progressively updating the app with the redesigned interface and new look, starting with the Welcome screen, Notification inbox, Account Summary dashboard, All transactions page, Main menu, Current and Savings account, and card details. Other sections will be updated with the new designs over time.

    5. Can I customise the buttons on the quick access bar on Welcome screen and Account Summary dashboard?

      No, these buttons are not customisable. The buttons are selected by the bank to give customers access to commonly-performed and important transactions and services on the app.

    6. Do I need to upgrade my mobile device to download and use the latest app?

      The app is supported on devices running on iOS 11 and Android 5, or later. If your app is not running on these versions, please upgrade your operating systems on your mobile device.

    7. I do not like the new version of the app. How do I switch to the previous version?

      Once you update to the latest version, you cannot revert to previous versions of the app. However, we are happy to take your feedback and improve the app further.

    8. Must I upgrade to the latest version in order to continue using Mobile Banking? Can I continue with the current version?

      You can continue using the current version on your mobile device  with no disruption to your experience. However, we may require you to update to the latest version in the future for your security –  you will be informed via a pop-up on the app then.

  • Guide to Digital Banking

  • Internet Banking

    1. Is this a phishing website?

      No, please note that this is the new look and feel for OCBC Internet Banking. To ensure you are accessing the correct website, please always type in into your browser’s address bar. The Internet Banking pages are secure and information transmitted from your computer to our systems are encrypted which is indicated by the "closed lock" icon on the address bar.

    2. Is the OCBC Internet Banking safe?

      We have put in place necessary security practices and measures to safeguard against risks such as online theft of credentials, virus attacks, hacking, unauthorised access and fraudulent transactions. However, to ensure your online security and account information are not compromised, we recommend that you follow the OCBC Internet Banking security guidelines.

    3. I am unable to login to the OCBC Internet Banking. What should I do?

      Please follow the steps here 

    4. What are the recommended browsers and screen resolution to access the new OCBC Internet Banking?

      The site is best viewed with screen resolution of 1024px by 768px with the following browsers.

      • Internet Explorer 11 or later (using Windows 10 and above)
      • Microsoft Edge
      • Firefox latest 10 versions
      • Safari version 9 or later
      • Chrome latest 10 versions
      • MAC OS version 10.11 and above
  • Apply for Online Banking

    Check out our step-by-step guide to apply for online banking with your phone or other devices

    Via online / mobile banking

    1. Go to
    2. Fill in the details and submit the online form
    3. You will get instant access to Online Banking.

    By mail

    Download or collect and complete the online banking application form from our branches.

    Mail it to:
    Oversea-Chinese Banking Corporation Ltd
    Account Services
    Bras Basah Post Office
    Locked Bag Service No. 8
    Singapore 911886

    At any of our branches

    Visit any of our branches, apply for Online Banking and you can get your Access Code and PIN instantly. Start accessing Online Banking immediately.
  • Simplified Chinese on Internet Banking and Mobile Banking app

    1. Is Simplified Chinese language available on Internet Banking and Mobile Banking?

      Yes, it is available on Internet Banking and Mobile Banking.

    2. How do I select my language preference?

      Internet Banking:
      You may click on the language bar located at the top menu and select your preferred language.

      Mobile Banking:
      Tap on top left menu > Settings > Online Banking settings > tap on slider to turn on Chinese language

    3. Will I be able to type Chinese characters into form fields on OCBC Mobile Banking app?

      No, all forms fields will only accept input in English as the language enhancement is not applicable to our back-end systems.

    4. Will language selection made in Internet Banking be reflected in Mobile Banking app and vice-versa?

      Yes it will be. Your language settings will be recorded and synced across Internet Banking and Mobile Banking app.

    5. Will I be able to see content in Chinese language across all services and features in the Mobile Banking app?

      No, we are progressively translating the app. Most services, including viewing of account information, invest, application of products, e-statements, cheque services, settings, secured mailbox are available in Chinese language in this phase (April 2020).

  • Change personal details

    Refer to steps to update via online or mobile banking

  • Fees and charges

    Online / mobile banking is free of charge. However standard transactional fees for some banking services may apply.

    View fees and charges guide here.

  • Credit card fee waiver

    To submit a Card waiver request, please use any of the following options:

    At the top menu, select Customer Service > Cards > Credit card fee waiver.

    • Via Mobile Banking app: Tap on top left menu > Card services > Request for Credit card fee waiver.

    Your waiver request is subject to approval. You will be notified of the outcome via SMS in a few minutes.

  • Eligibility for online banking

    To apply for online banking, you should be an existing principal card holder of an OCBC credit card, or have at least one of the following OCBC accounts:

    1. Savings Account
    2. Current Account
    3. Foreign Currency Call Account
    4. Foreign Currency Checking Account
    5. CPF Investment Account
    6. Supplementary Retirement Scheme (SRS) Account
  • About Money In$ights

    1. What is Money In$ights?

      Money In$ights is a new online feature that allows you to track and manage your cashflow over time. It automatically categorises your spending and displays your spending history by either category or top spend.

      You can also set budgets and have alerts sent to you when you are close to exceeding them.  For more information, you can visit

    2. Is Money In$ights free?

      Yes, Money In$ights is free for all OCBC customers.

    3. Is Money In$ights available on mobile banking?

      Yes, this feature is available on our iPhone and Android app. It is also accessible through web browsers on your mobile devices.

    4. How do I access Money In$ights?

      Money In$ights can be accessed through online or mobile banking.

      Online banking users can search for Money In$ights under the “Your Accounts” tab after logging in.

      Mobile banking users can access Money In$ights by tapping on top left menu > Track and Manage > Money In$ights.

    5. What are the charts that I see on the Money In$ights page?

      The Money Flow chart allows you to see where your money in your accounts flows over time. You'll see a detailed categorization of your spending when you scroll down. This makes your online banking experience with us easier and more intuitive. At a glance, you'll be able to see if there is an increase in your spending or if you're on track with your savings plan.

    6. Which accounts are included in Money In$ights?

      Money In$ights includes transactions and balances for all your current, savings, credit cards and EasiCredit accounts.

    7. How does the auto-categorisation work?

      We will record the transactions you do and assign them to certain categories to the best of our effort. If we are unable to categorise the transactions automatically, you can also categorise them for yourself. We have also taken into account more merchants and improved our review process, thereby enhancing the accuracy of the auto-categorisation.

    8. Can I add more categories by myself?

      We have 20 different categories, including the newly added Cash Withdrawals category, available for you to tag your spending to and we believe that should cover most types of spending that you normally incur.

    9. What is the 'Set Your Budget' feature about?

      'Set Your Budget' enables you to be in control of your monthly spend. When you set a budget on a monthly basis or in a category, we will keep track of your spending for you.

      You can monitor your monthly total spending or category budgets using email or SMS alerts

    10. What happens if I spend more than my budget? Is there a penalty?

      No worries! This is just a tool to help you monitor your money so there is no penalty. The excess amount spent will be reflected in red in the Money Flow chart or Category chart.

    11. Is the SMS alert for alerting me when I overspend free of charge?

      Yes, rest assured that it is free!

    12. Can I set a budget ahead for upcoming months?

      Once you have set a budget, it will be saved and you do not have to set it again every month.

    13. I am a supplementary cardholder. Why can't I view the balances of my card?

      You cannot view the balances on the supplementary card as it is tied to the primary cardholder but you can view your spending incurred on your own supplementary card.

    14. I am a joint account holder. Can I use Money In$ights?

      Yes, you can. Transactions within the joint account will be reflected in Money In$ights as well.

    15. Is the demo the same as what I see on my own Money In$ights?

      The features that we offer will be the same. You will also be able to see your real data instead of the simulated data in the demo.

    16. Do you have an iPhone or iPad app version of this demo?

      The demo is only available for viewing on desktops or PCs.

  • About Budgeting

    1. What is Budgeting?

      Budgeting allows you to set your monthly budget, category budgets and select a preferred reset date* for your budgets. You can now track your budgets more accurately and more conveniently on the OCBC Mobile Banking app and Internet Banking.
      *Please note that the reset date functionality is currently not available on Internet Banking.

    2. I have already created a budget on Internet Banking – do I need to create a budget on the OCBC Mobile Banking app again?

      All the budgets that you have created on Internet Banking will also be available on the OCBC Mobile Banking app. If you wish to change the reset date of your budget, simply edit your budget in the OCBC Mobile Banking App and select your preferred reset date.

    3. Will I be alerted when I exceed my budget?

      Yes, you will be alerted via email and Push Notifications/SMS by default if you create your budget in Mobile Banking. If you have created your budget in Internet Banking, you will continue to receive alerts that you previously subscribed for.

    4. When will I be alerted, and can I customise this?

      As mentioned above, you will be alerted when you exceed your budget. You will also be alerted when you hit 80% of your monthly or category budget. Currently, customisation of alert thresholds is not available. However, you may change your alert preferences if you wish to unsubscribe from email and/or Push Notifications/SMS.

    5. I did not receive any alert when I exceeded my budget that I created on the OCBC Mobile Banking app. Why is this?

      You will be notified on the following day at 12pm.

    6. Can I set more than 1 budget?

      You may set one monthly budget, and one many budget for each category budgets in the current categories list, except for transactions in the ‘Uncategorised’ category.

    7. Can I delete my budget?

      Yes – you may navigate to the ‘Manage’ section under the Budget details page and delete the corresponding monthly or category budgets.

  • About Savings Goal

    1. What is Savings Goal?
    2. Savings Goal is a new online feature that help you set aside money every month. It automatically deposits money from your selected funding account (current or savings account) to a designated account every month.

    3. Is Savings Goal available on mobile banking?
    4. Yes, this feature is available on iPhone and Android app. It is also accessible through web browser on your smart phones.

    5. How do I access Savings Goal?
    6. Savings Goal can be accessed through online or mobile banking.
      Online banking users can search for Savings Goal on dashboard once login, located on the right panel.
      Mobile banking users can access Savings Goal by tapping on top left menu > Track and Manage > Savings Goal; top left menu > Track and Manage > MoneyIn$ights > scroll down the page to Savings Goal; dashboard once login to mobile banking;

    7. Will I be able to access or withdraw the money that is deposited into the designated savings goal account?
    8. No, you will not be able to withdraw or access the money that is contributed into the savings goals, however, you will be able to unlock and release the money set aside in savings goals to regain access to the money or for ATM withdrawal.

    9. When money is deducted to my savings goal, will it show the deduction in my current/savings account?
    10. Yes, you can refer to available balance amount after the deduction has been made from your current/savings account to deposit into your savings goal.

    11. Are there alerts or notifications for Savings Goal?
    12. Yes, there are 2 alerts available; a reminder before the recurring deposit takes place and when you fall short of your savings goal.

    13. How long can I pause my recurring contribution towards savings goal?
    14. You may pause the recurring deposit for as long as you want.

    15. Will I still be entitled to the interest rate for my current/savings account If I were to create 1 or multiple savings goal?
    16. Yes, the interest rate will remain the same to your account type

  • Your 2020 year in review

    1. Why was this email sent to me?

      We took this opportunity to share some insights with you on how your finances were doing in 2020. This is a one-time exercise, and we welcome your feedback. We are working towards making it a permanent fixture in the long run.

    2. Why did you reveal my finances on email? Is it safe?

      Please be assured that this is only sent to the email address you registered with the bank. Further, the figures shown are approximate and no personally identifiable information is shared.

    3. How are these numbers derived?

      The approximate figures in the email are extracted for the period of 01 January 2020 to 31 December 2020 and are rounded to hundreds or thousands, where applicable. Change in overall card spends and account balances are calculated for years 2019 and 2020.

    4. Which accounts are taken into consideration?

      Figures are derived from transactions and balances on your current and savings account(s), credit card(s) and debit card(s), as applicable. Joint account(s) are included if you are the main account holder. Wealth product holdings (except for OCBC RoboInvest) are also included in the calculation of your OCBC Balances.

    5. How are figures on spends and categories derived?

      Spending includes transactions made on your OCBC Bank debit and credit card(s), including transactions made on supplementary card(s) linked under your primary card, if any. Insights are derived by categorising spends under recognisable merchant codes.

    6. How are fund transfers derived?

      These are 3rd party FAST transactions or PayNow transactions you made via OCBC Digital Banking (either via your mobile phone or your computer), or any other transfers performed via the OCBC Pay Anyone App.

    7. Where can I find more details?

      You may find all details of your accounts in your account statements (sent to you via email or mail, and accessible on OCBC Digital (either via your Desktop or the Mobile Banking app). You may also view more insights on your money flow and spending on OCBC Money In$ights, which is available on OCBC Digital Banking. e-Statements can also be downloaded to view the balances and transactions for your deposit, credit card and/or loan accounts.

    8. Will this be sent to me every year from now on?

      We are working towards making it a permanent fixture in the long run, although not necessarily in this format. Currently, we are evaluating customers’ interest and reception.

    9. What is considered a contactless transaction?

      Contactless transactions are those performed via PayWave or Mobile Contactless modes like Apple Pay, Fitbit Pay, Google Pay, Samsung Pay and so forth.

    10. How did you calculate how much I saved from not travelling?

      This is calculated via Merchant Category Codes (MCCs) and transactions performed overseas in 2019 vs 2020. The MCCs selected were those consisting Travel Agencies, Hotels, Airlines and Cruise Lines.

    11. What constitutes a bill payment?

      Bills paid through OCBC Digital Banking (either via your phone or laptop) in 2020.