Help And Support

ATMs - Cardless withdrawal via OCBC Pay Anyone FAQs

ATM
  • What is the QR Cash Withdrawal service about?

    QR Cash Withdrawal is a fuss-free service that lets OCBC customers withdraw cash conveniently and swiftly without an ATM/Credit/Debit Card and PIN at any OCBC ATM, whether it is the normal OCBC ATM, ATM Plus or new ATMNEW. Simply scan the QR code on the ATM screen with the OCBC Pay Anyone app to withdraw cash. No card is required. What's more, you can minimise contact with the ATM.

  • Where is the QR Cash Withdrawal service available?

    Now you can use QR Cash Withdrawal service at all OCBC ATMs in Singapore, including the new ATMsNEW. You can find the new ATMs at these branches:

    1. OCBC Bedok Branch
    2. OCBC Bishan Branch
    3. OCBC Causeway Point Branch
    4. OCBC Centre Branch
    5. OCBC Choa Chu Kang Branch
    6. OCBC City Square Branch
    7. OCBC Clementi Branch
    8. OCBC Compass One Branch
    9. OCBC Harbourfront Branch
    10. OCBC Hougang Mall Branch
    11. OCBC Ion Orchard Branch
    12. OCBC Jurong East Branch
    13. OCBC Jurong Point Branch
    14. OCBC Nex Branch
    15. OCBC Northpoint Branch
    16. OCBC Orchard Gateway Branch
    17. OCBC Paya Lebar Square Branch
    18. OCBC Punggol Waterway Point Branch
    19. OCBC Tampines Branch
    20. OCBC Toa Payoh Central Branch
    21. OCBC Tiong Bahru Plaza Branch
    22. OCBC United Square Branch
    23. OCBC White Sands Branch


    Please note that the QR Cash Withdrawal service is not available at the overseas OCBC ATMs and UOB ATMs under the Shared ATM network.

  • Who can use the QR Cash Withdrawal service?

    The service is available to all OCBC personal banking customers who have OCBC Digital Banking access with eligible bank accounts linked to it. Please also ensure you have OCBC Pay Anyone App installed in your mobile phone.

  • How do I make a QR cash withdrawal?

    At the normal ATM/ATM Plus/new ATM: 

    1. Tap on “Withdraw cash with OCBC Pay Anyone” button at the bottom left corner of the ATM screen. A QR code will be displayed on the ATM screen.
    2. Login to the OCBC Pay Anyone App and scan the QR code.
    3. Enter the withdrawal amount and select the account to debit from, then tap on Confirm.
    4. Collect your cash from the ATM!
    It's that easy!

  • Is this service available for Corporate customers?

    No, the QR Cash Withdrawal service is only available to OCBC Personal Banking customers.

  • Can I use the QR Cash Withdrawal service to withdraw from my child's Child Development Account (CDA)?

    No, CDA is not an eligible bank account for cash withdrawals, including the QR Cash Withdrawal service.

  • Can I use the QR Cash Withdrawal service to withdraw from my Foreign Currency Account?

    Foreign currency account is not an eligible bank account for this service.

  • The new ATM allows large amount withdrawals to be done. Can I use the QR Cash Withdrawal service to withdraw more than S$1,000?

    No, you are not able to because the daily limit for QR Cash Withdrawal service is capped at S$1,000.
  • What is the withdrawal limit for QR Cash Withdrawal service?

    The daily limit for QR cash withdrawal is set at S$1,000.

  • I have exceeded my ATM card withdrawal limit. Can I still perform a QR cash withdrawal?

    Yes, you can still perform a QR cash withdrawal as it has a separate limit from your ATM card withdrawal limit.

  • I have exceeded my Pay Anyone/PayNow limit, can I still perform a QR cash withdrawal?

    Yes, you can still perform a QR cash withdrawal as it has a separate limit from your Pay Anyone/PayNow limit.

  • Can I change the QR cash withdrawal limit?

    No, you will not be able to change the QR cash withdrawal daily limit of S$1,000.

  • What should I do if I need to withdraw more than S$1,000?

    If you need to withdraw more than S$1,000, you can withdraw more funds by using your ATM card and PIN, as long as the withdrawal amount is within your card limit. 

  • Are there any fees for using the QR Cash Withdrawal service?

    There is no service fee for using the QR Cash Withdrawal service.

  • If I change my ATM withdrawal limit via OCBC New ATM/Service Kiosk/Digital Banking/Branch, can I withdraw more than S$1,000 via QR Cash Withdrawal service?

    The change that you have made is only applicable to daily withdrawal limit using ATM card. The daily limit for QR Cash Withdrawal service is capped at S$1,000.

    If you need to withdraw more money and the withdrawal amount is within your daily withdrawal limit, you may use your ATM card and PIN at any OCBC ATM to withdraw the extra amount.
  • I did not get a receipt for the QR cash withdrawal transaction. Where can I check my transaction details?

    As this is a fuss-free cash withdrawal service, no receipt will be generated. You can check your QR cash withdrawal transaction details in the OCBC Pay Anyone App under ‘History’. The transaction will also be shown in your monthly bank statement.

  • What should I do if I change my mind and decided not to proceed with the QR cash withdrawal transaction?

    At the normal OCBC ATM/ATM Plus, you can press the cancel button on the ATM keypad and logout from the OCBC Pay Anyone App to discontinue with the cash withdrawal transaction.

    At the OCBC New ATM, you may tap on the exit button at the top right corner of the ATM screen and logout from the OCBC Pay Anyone App to discontinue with the cash withdrawal transaction.

  • Can I ask the Digital Ambassador to help me withdraw more than S$1,000 with QR Cash Withdrawal service?

    Our Digital Ambassador is unable to help you as the daily limit for QR Cash Withdrawal service is capped at S$1,000.
  • Can I choose the notes denomination for QR Cash Withdrawal at the OCBC New ATM?

    You are unable to select the notes denomination. This fuss-free service allows you to withdraw cash quickly.

    If you wish to select your preferred notes denomination, you may do so with your ATM card and PIN at any OCBC New ATM.
  • Can I withdraw coins with the QR Cash Withdrawal service at the OCBC New ATM?

    The QR cash withdrawal service is only applicable to notes withdrawal.
  • Is QR cash withdrawal secure?

    Yes, you will need to log in securely to the OCBC Pay Anyone App in order to perform the withdrawal. In addition, the QR code generated for each transaction is unique and cannot be reused.

  • Will I receive any notifications for the QR cash withdrawal transaction done via any OCBC ATM?

    Yes, an SMS alert notification on successful or unsuccessful QR cash withdrawal transaction will be sent to the mobile number that you registered with the bank.

  • When will the money be deducted from my account?

    The amount withdrawn will be deducted from your bank account immediately.

  • I did a QR Cash Withdrawal at an OCBC ATM/ATM Plus/New ATM and the amount was deducted from my account, but no cash was dispensed/cash was retracted. What happened?

    Please provide us with your transaction details (e.g. date, time and ATM location) for our investigation.
  • I do not wish to use the QR Cash Withdrawal service. Can I opt-out from the service?

    Yes, you may do so. Simply go to “Settings” in the OCBC Pay Anyone App to opt-out from the QR Cash Withdrawal service 

     

  • Is QR Cash Withdrawal service available on OCBC Mobile Banking?

    No. The QR Cash Withdrawal service is currently only available through the OCBC Pay Anyone App.