Documents are a collection of electronic Statements and Letters.

Statements and Letters are electronic versions of your statements and letters in Adobe PDF format that can be retrieved through OCBC Internet Banking. These Documents will be available and stored securely and electronically for up to 3 years from the time you subscribe for them.

Documents reduce clutter and eliminate time spent in organising or keeping your monthly paper statements and letters. You will also receive payment reminders for your credit card bills and letter advice.

You can choose to have us alert you via OCBC app and push notifications or emails when your Statements and Letters are ready. We can also email you electronic Statements and Letters when they are available.

An electronic (or soft copy) statement of your account or credit card can be sent to the email address you registered with us. The sender will be ‘OCBC Documents’ and the email address is documents@ocbc.com. This statement will also be available for viewing via OCBC app/OCBC Internet Banking.

An electronic (or soft copy) letter can be sent to the email address you registered with us. The sender will be ‘OCBC Documents’ and the email address is documents@ocbc.com. This letter will also be available for viewing via OCBC app/OCBC Internet Banking.

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Tap on “More” icon in the bottom navigation bar
3. Tap on “Profile & app settings
4. Select “Update phone number/email”
5. Key in your email address

Note: You may need your Hardware Token to change your email address via the OCBC app.

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN.
2. Select “Customer Service” in the top navigation bar
3. Select “Change Personal Details”
4. Key in your email address

Note: You will need to authorize using OCBC OneToken* to change your email address via OCBC Internet Banking.

*If you have activated OCBC OneToken, you’ll not be required to enter OTPs for both the OCBC app and OCBC Internet Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

OCBC ATM/ATM PLUS/New ATM/Service Kiosk:

1. Insert your card and enter your PIN
2. Select “Other Services” > “Other Services”
3. Select “Update Contact Particulars”

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Tap on the “More” icon in the bottom navigation bar
3. Click on “Documents – Statements & Letters” > “Manage Documents”
4. Decide how you wish to receive your Statements: Via “OCBC Internet Banking” or “Internet Banking and Email”
5. Check the boxes for the account(s) you wish to receive Statements

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN
2. Select “View Accounts” in the top navigation bar
3. Under “Documents”, select “Manage Documents”
4. Decide how you wish to receive your Statements: Via “Internet Banking” or “Internet Banking and Email”
5. Check the boxes for the account(s) you wish to receive Statements

OCBC.com:

1. Go to ocbc.com/estatements
2. Enter your details
3. Decide how you wish to receive your Statements: Via “Internet Banking” or “Internet Banking and Email”

Once you have subscribed to electronic Statements, you will no longer receive paper statements from the next statement cycle. Your Statements will be stored in OCBC Internet Banking for up to 3 years from the time you subscribe for them.

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Tap on “More” icon in the bottom navigation bar
3. Tap on “Manage documents”
4. Click on the Letters tab
5. Toggle on “Email” to receive Letters via OCBC Internet Banking and Email

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN. You will need to authorize using OCBC OneToken* to change your email address via OCBC Internet Banking.
2. Select “View Accounts” in the top navigation bar
3. Select “Manage Documents” and click on the Letters tab
4. Toggle on “Email” to receive Letters via OCBC Internet Banking and Email

OCBC.com:

1. Go to ocbc.com/Documents
2. Enter your details
3. Toggle on “Email” to receive Letters via OCBC Internet Banking and Email

Do note that even if you have subscribed to Letters, the paper version of certain letters – such as changes made to your accounts and personal details, as well as notifications involving the OCBC Wealth Account – will continue to be sent by mail, for security reasons.

Your Letters will be stored in OCBC Internet Banking for up to 3 years from the time you subscribe for them.

*If you have activated OCBC OneToken, you’ll not be required to enter OTPs for both the OCBC app and OCBC Internet Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

You will be asked to enter an 11-character alphanumeric password (case-sensitive) when you click on the PDF. This password is made up of the last 4 characters of your NRIC or passport number, followed by your date of birth in the format of DDMmmYY. Both your Statements and Letters will share the same password.

For example, if your NRIC is S1234567A and the date of birth is 08-08-1988, then your password will be 567A08Aug88.

Once your Statements and/or Letters are available for viewing, we will notify you via email (if we have your email address in our records) and/or push notification (if you have enabled push notifications via the OCBC app).

You may provide us with your current email address via OCBC Internet Banking or the OCBC app; or at an OCBC ATM, new ATM or Service Kiosk. To learn how to enable push notifications, visit OCBC Push Notifications Service.

To view your Statements/Letters anytime, log in to:

1. Internet Banking > “View accounts” in top navigation bar > “View Documents”
2. OCBC app > “More” icon in the bottom navigation bar > “Documents – Statements & Letters” > “View documents”

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Tap on “More” icon in the bottom navigation bar
3. Click on “Documents – Statements & Letters” > “Change passwords”
4. Enter the new password (8-16 alphanumeric characters) > Confirm new password and click Submit

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN
2. Select “Customer service” in the top navigation bar
3. Under “Internet banking settings”, click on “Change Documents password”
4. Enter the new password (8-16 alphanumeric characters > Confirm new password and click Submit

OCBC.com:

1. Go to ocbc.com/estatements
2. Enter your details
3. Select “Change Document Password” from the menu
4. Enter your new password and click “Submit”

Your new password cannot be used to open Documents already sent to you. To open such Documents, you must use the older password(s).

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Select “More” icon in the bottom navigation bar
3. Click on “Documents – Statements & Letters” > “View documents”

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN
2. Select “View accounts” in top navigation bar
3. Click on “View Documents”

You may subscribe for electronic Statements for your CPF Investment Account, SRS Account, loans, credit cards, EasiCredit, Extra Cash Loans, Child Development Account and current and savings accounts.

However, Time Deposits, Passbook Savings and trust accounts and joint accounts operated with joint signing authority are not eligible for electronic Statements.

Please click here for the list of products that you can choose to receive electronic letters for. For your security, we will still send certain letters – such as those regarding changes made to your mailing address, or involving the OCBC Wealth Account – by mail.

Do note that electronic letters are not available for joint accounts where all account holders must jointly perform any action.

For your security, we will still send certain letters – deemed ‘essential’ – by mail. You can access these letters digitally via the OCBC app or OCBC Internet Banking.

‘Essential’ letters include those requiring:

• Changes made to your mailing address
• Your written response or actions
• A hard copy to be presented (e.g. to redeem a gift) or where one or more documents are enclosed (e.g. a pre-filled form that needs to be submitted to us)

Your Documents will be available from the next cycle if you opt for them before the Statement/Letter is generated. Due to processing time, Documents may take up to 2 working days from the date of generation to be available.

We recommend that you subscribe to e-Alerts so you will receive SMS and/or email notifications when Documents are available.

This service is free for all customers.

Adobe Acrobat Reader version 7.0 and above is required to view and print your Documents. This software is free and can be downloaded from http://get.adobe.com/reader/.

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Tap on “More” icon in the bottom navigation bar
3. Click on “Documents – Statements & Letters” > “Manage documents”
4. Toggle off the control for the corresponding account(s) to receive paper statements

Please note that paper statements are not available for FRANK, 360 and Monthly Savings Accounts.

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN
2. Select “View accounts” in the top navigation bar
3. Select “Manage Documents”
4. Uncheck the boxes for the corresponding account(s) to receive paper statements

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN
2. Select “View accounts” in the top navigation bar
3. Under “Documents”, select “Manage Documents” and click on the “Letters” tab
4. Toggle off “Email” to receive letters via OCBC Internet Banking and mail

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/biometrics
2. Tap on the “More” icon in the bottom navigation bar
3. Click on “Documents – Statements & Letters” > “Manage Documents”
4. Click on the “Letters” tab
5. Toggle off “Email” to receive letters via OCBC Internet Banking and mail

Via ocbc.com/Documents:

1. Go to ocbc.com/Documents
2. Enter your details
3. Toggle off “Email” to receive letters via OCBC Internet Banking and mail