Help And Support

Payments and Transactions - OCBC - PayNow

FREQUENTLY ASKED QUESTIONS
  • PayNow - General information

    1. What is the PayNow service about?

      PayNow is a new service that allows you to send to and receive money using a mobile number. Singapore NRIC or Unique Entity Number (UEN) without having to know the recipient's account number.

    2. Who can use the PayNow service?

      PayNow service is available to OCBC Bank personal banking account holders as we are one of the 9 participating banks for PayNow service. The participating banks are:

      • Citibank
      • DBS Bank
      • HSBC
      • Maybank
      • OCBC Bank
      • Standard Chartered Bank
      • UOB Bank
      • Bank of China
      • Industrial and Commercial Bank of China
    3. Can I transfer money from a PayNow participating bank to a non-PayNow participating bank?

      No. PayNow only enables funds transfer between participating banks. Funds between a participating and non-participating bank can be transferred via other channels such as FAST or Interbank GIRO.

    4. When was PayNow launched?

      It was launched on 10 July 2017 at 8am Singapore Time.

    5. What are the operating hours of PayNow?

      OCBC Bank offers PayNow 24x7.

    6. If i am not an OCBC customer, can I use PayNow?

      You have to be a customer of one of the above 9 participating banks to use PayNow service.

    7. Are there any charges for using PayNow to send money and receive money?

      There is no service fee imposed for using PayNow.

    8. What can I use PayNow for?

      You can send and receive money to anyone who is registered on PayNow.

    9. Can I use PayNow to transfer money to a bank account overseas?

      No. PayNow can only be used for Singapore Dollar funds transfers between participating banks.

    10. Is sending money secure via PayNow?

      Yes, PayNow is secured and adopts the same high security standards established by the banking industry in Singapore for funds transfer.

  • PayNow - Registration

    1. Why was I unable to link my Singapore NRIC and/or mobile number for PayNow with OCBC Bank?

      If you have linked your Singapore NRIC and/or mobile number to another bank's account, you must first delink your Singapore NRIC and/or mobile number from the other bank's account before you can link your Singapore NRIC and/or mobile number to an OCBC Bank account. You can check with the other bank on how to delink your Singapore NRIC and/or mobile number with them.

    2. Can I link another country's NRIC for PayNow service? Example: Malaysia's NRIC

      No. Only a Singapore NRIC can be used. Alternatively you may link using your mobile number instead.

    3. Can I link my child's Birth Certificate for PayNow service?

      Joint account with the child (under the age of 16) can register the child's Birth Certificate for the PayNow service, such that PayNow payments to the child's Birth Certificate can be made directly to the joint account.

    4. I was unable to link my mobile number for PayNow and I was informed that my mobile number is already linked with another bank; I don't have an account with that bank. What should I do?

      Your number could be a recycled number and it might have been registered with PayNow by the previous owner. Please contact us for assistance by calling 1800 363 3333 or visit any OCBC branch.

    5. Is the registration for PayNow instant?

      Yes, your registration is instant upon successful confirmation.

    6. Where can I register PayNow with OCBC?

      You can register via OCBC Online Banking or via Mobile Banking app.

      Alternatively, you may use our SMS Banking service if you have registered for our SMS-OTP service. Simply send an SMS to 72323 using the following format:

      Registration of mobile number

      REGM <space> NRIC <space> last 6 digits of account number

      Example: REGM S1234567A 123456

      Registration of NRIC

      REGN <space> NRIC <space> last 6 digits of account number

      Example: REGN S1234567A 123456

      Registration of child's Birth Certificate

      REGN <space> parent's NRIC <space> last 6 digits of joint account number <space> child's birth certificate number

      Example: REGN S1234567A 123456 T7654321B

    7. I do not have OCBC Online Banking. Can I register for PayNow at any OCBC branch?

      You will not be able to register at our branch. You may apply for an OCBC Online Banking access code and PIN instantly.

      Alternatively, you may use our SMS Banking service if you have registered for our SMS-OTP service. Simply send an SMS to 72323 using the following format:

      Registration of mobile number

      REGM <space> NRIC <space> last 6 digits of account number

      Example: REGM S1234567A 123456

      Registration of NRIC

      REGN <space> NRIC <space> last 6 digits of account number

      Example: REGN S1234567A 123456

      Registration of child's Birth Certificate

      REGN <space> parent's NRIC <space> last 6 digits of joint account number <space> child's birth certificate number

      Example: REGN S1234567A 123456 T7654321B

    8. Can I use my Foreign Identification Number (FIN) to register for PayNow?

      We only accept mobile number and Singapore NRIC for PayNow registration.

    9. What else do i need to know about PayNow registration?
      • If you are linking your mobile number, it has to be the same mobile number used for your One-Time Password (OTP).

      • You will be prompted to provide your name, which will be displayed to the sender in order to identify that you are the correct recipient. This name can be amended later if required.

      • Please note that your Singapore NRIC and/or mobile number can only be linked to one OCBC account respectively.

  • PayNow - Receiving money

    1. How do I receive money with the PayNow service?

      In order to receive money, you need to register your PayNow by linking your mobile number or NRIC to your OCBC bank account via OCBC Online Banking, Mobile Banking app or SMS Banking.

  • PayNow - Sending Money

    1. What do I need in order to use PayNow to send money?
      You must be an OCBC customer with Online Banking access code, PIN and SMS/hardware token.
      • You must have at least one personal OCBC savings or current account.
      • You must have the recipient's Singapore NRIC. Mobile number or Unique Entity Number (UEN) which is registered with PayNow. You also need the recipient's PayNow name.
    2. Do I need to link my Singapore NRIC or mobile number to PayNow to send money to my friend?
      No, you do not need to. You just need to check with the recipient if he/she is registered with PayNow and you need to have the recipient's Singapore NRIC number or mobile number.
    3. Where can i send money via PayNow?
      You can send money to anyone via OCBC Online Banking (desktop, mobile web or mobile banking app) or OCBC Pay Anyone™.
    4. Do I still need to inform a PayNow recipient of the passcode if I send money via OCBC Pay Anyone?
      No, you don't need to. This service is enhanced to check if the recipient is registered with PayNow and a passcode will not be required.
    5. What will happen if the recipient is not registered with PayNow?
      If you use OCBC Online Banking to send money to a recipient who is not registered with PayNow, a message will be displayed after you clicked on "Next" button to indicate that recipient is not registered with PayNow. If you use OCBC Pay Anyone to send money to a recipient who is not registered with PayNow, you will need to set a Passcode.
    6. Is sending money via PayNow instant?
      The money is sent using FAST transfer, hence the money is transferred almost instantaneously.
    7. How do I check that I'm sending money to the correct recipient?
      You can check the recipient's PayNow name which will be shown on the screen. If you are not sure, please check with the recipient.
    8. What is the daily transfer limit for sending money via PayNow?
      Personal Banking customers can send up to S$200,000 per day and Premier Banking and Premier Private Client customers can send up to S$300,000 per day via PayNow.
    9. I have sent S$5,000 using PayNow today. Can I still send money using OCBC Pay Anyone?
      The daily limit of S$200,000 (Personal Banking) and S$300,000 (Premier Banking and Premier Private Client) includes transfers made via PayNow or OCBC Pay Anyone.

      For example:

      If you have sent S$5,000 via PayNow today, the balance of your daily transfer limit (if you are a Personal Banking customer) is S$195,000. If you wish to send more money on the same day – whether via PayNow or OCBC Pay Anyone – the amount cannot exceed S$195,000. If you wish to send money in excess of the balance of your daily limit, you will have to do so the next day.
    10. How will I know if i have transferred funds successfully via PayNow?
      You can check the status of your funds transfer via Online Banking or OCBC Pay Anyone transaction history.
    11. Can I send money to an international mobile number?
      We have enhanced OCBC Pay Anyone service so that you can send money to international numbers as well.

      If the recipients are not registered with PayNow, please inform them to click on the link on the received SMS to collect the funds.

      For PayNow registered recipients, money will be transferred directly to their linked accounts. Passcodes are not required.
    12. Can I send more than S$5,000 to a non-PayNow registered account?
      No – the daily transfer limit for transfers to a non-PayNow registered account remains unchanged at S$1,000. Only transfers made to a registered PayNow account may exceed S$5,000 daily (up to the new daily transfer limit mentioned in Q1 above).
    13. I was informed that as a Premier customer, I can increase my PayNow daily transfer limit to S$300,000. However, when I tried to make a transfer of S$250,000, I kept receiving a pop-up message informing me that the transaction did not go through.
      Single PayNow transactions of more than S$200,000 can only be made to mobile number or NRIC/FIN or UEN linked to an OCBC account.
    14. My PayNow transaction was rejected and I received a message informing me that OCBC detected a possible security risk, and that I should use another device. What should I do?
      This would mean that malware (virus, trojan, worm, spyware, ransomware) or a possible security risk was detected in the device you were using to make the transaction. You will have to use another device (another phone or desktop computer) to effect the transaction.
  • PayNow - Daily Transfer Limit

    1. How do I change my PayNow daily transfer limit?Mobile Banking:
      Mobile Banking:
      • Login to the OCBC Mobile Banking app
      • Tap on the menu on the top left of the screen
      • Select “Transfer” > “Singapore account”
      • Select one of the PayNow modes (via mobile number, NRIC/FIN, UEN)
      • Tap on “Change limit” button on the bottom right of the screen
      • Select your preferred PayNow daily transfer limit
      Internet Banking:
      • Login to Online Banking
      • Select "Customer Service" in the top navigation bar
      • Select "Update transaction limits"
      • Update your preferred limit beside “PayNow transfer”
    2. What are the available PayNow daily transfer limit options?
      They are S$5,000, S$10,000, S$25,000, S$50,000, S$100,000 and S$200,000.
    3. Will the PayNow daily transfer limit changes made in Mobile Banking be reflected in Internet Banking and vice-versa?
      Yes, your PayNow daily transfer limit changes will be synced and reflected in both Mobile Banking and Internet Banking.
    4. I changed my daily transfer limit in Mobile Banking but when I returned to the funds transfer page, the limit was not updated.
      If you are using Mobile Banking, you need to complete a PayNow transfer to get your PayNow daily limit changed.
    5. What is the difference between a transaction limit and authorised limit?
      The transaction limit refers to the maximum amount you can send daily. The authorised limit refers to the amount above which you will need to have the transaction authorized either via OneToken, an SMS OTP or your hardware token.
    6. Can I change my authorised limit?
      No – your authorised limit remains unchanged at S$1,000.
  • Pay SIA Rights Issue

    Please note that application and payments for SIA rights issue are already closed.

    Your application made via SIA’s website will be invalid if you did not complete your payment on the day of your application by the cut-off time below:

    Application datePayment to be completed by
    13 May to 27 May 202010.30pm on date of application
    28 May 2020 (Closing date)9.30pm on date of application


    You will receive an email notification from SIA regarding the status of your online application made via SIA’s website within 2 days after your application and payment.