Cheque book application

Apply for a cheque book via OCBC Internet Banking or the OCBC app.

Requests submitted before 7pm (Monday to Friday) and 5pm (Saturday) will take immediate effect. Requests submitted after these timings will be processed the next working day.

OCBC Internet Banking

1. Log in to Internet banking with your Access Code and PIN
2. At the top menu, click on Customer service > Cheque services > Request cheque book

OCBC app

1. Log in to OCBC app.
2. Tap on the "More" icon on the bottom navigation bar
3. Tap on Deposit account settings > View cheque services > Request for cheque book
4. Follow the on-screen instructions.

Note:

1. We charge a fee of S$10 per cheque book for SGD cheque book.
2. S$10 cheque book fee is waived for all Premier and Private Bank EasiSave accounts.
3. Cheque book(s) will be delivered to your account mailing address via normal mail in 5 working days.
4. If you need a cheque book urgently, please call us at 1800 363 3333 before 10am for same day delivery between 2.30pm to 6pm, or before 3.30pm for next day delivery between 9am to 6pm. This arrangement is available between Mondays and Fridays, excluding public holidays.

You can also apply for OCBC Deposit Account by completing the cheque book request form.

Cheque book application

Apply for your cheque book on OCBC Deposit Account by completing the cheque book request form.

OCBC Internet banking

1. Login to OCBC Internet banking
2. Enter your access code, PIN and one-time password
3. Scroll over “Customer Service” and under “Accounts & cheques” > “Cheque services”
4. Select “Stop Cheque Request” from the left side menu

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

Phone banking

1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
2. Select language
3. Press *3 and enter your phone banking access code and PIN followed by #
4. Select 1 for Balance and transaction
5. Select 1 for Balance
6. Select 2 for Banking Accounts and select account
7. Select 3 for Cheque Transaction
8. Select 3 for Stop Cheque
9. Enter cheque number

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

Customer service centre

1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
2. Select language
3. Press 0 and select 2 for Banking

Requests submitted before 10pm daily will take immediate effect.

Requests submitted after 10pm will take effect on the next working day.

OCBC Internet Banking

1. Log in to OCBC Internet Banking
2. Enter your access code, PIN and one-time password
3. Scroll over "Customer Service” and select “Cheque services”
4. Select “Cheque Status Inquiry” and click on the respective account

OCBC app

1. Log in to OCBC app
2. Tap on the “More” icon in the bottom navigation bar
3. Tap on “Deposit account settings” > “Access cheque services”
4. Select “Check cheque status"

Follow the OCBC app instructions

To stop a cheque today, make sure you submit your request before 7pm, from Mondays to Fridays, and before 5pm on Saturdays. Requests submitted after these times will be completed the next business day.

A fee of S$15 is charged to stop a cheque and S$30 to stop a series of cheques.

OCBC Internet banking secured email

1. Login to OCBC Internet banking
2. Enter your access code, PIN and one-time password
3. Scroll over “Mailbox” and click on “Compose Mail”
4. Be informed on cheque status after the cheque has been presented to the bank.

Customer service centre

1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
2. Select language
3. Press 0 and select 2 for Banking
4. Be informed on cheque status after the cheque has been presented to the bank.

Such cheques can be deposited into a joint account belonging to all or either one person's personal account, depending on how the cheque is written.

If cheque is issued to all the Payees (e.g. Payee A and Payee B and Payee C etc.), cheque can be deposited to:

• A joint account operated with a single signing authority belonging to all the Payees.
• A joint account operated with joint signing authority belonging to all the Payees.

If cheque is issued to a Payee and/or another Payee(s) (e.g. Payee A and/or Payee B and/or Payee C etc.), cheque can be deposited to:

• A joint account operated with a single signing authority belonging to all the Payees.
• A joint account operated with joint signing authority belonging to all the Payees.
• Any of a named Payee’s personal account.

For a cheque to clear into an OCBC account, one of the requirements is that the payee’s name has to be in full and match our records. Cheques with incomplete names or variations which do not match our records may be returned.

1. How to terminate your GIRO payment arrangement?

   OCBC Internet Banking

   1. Log in to OCBC Internet Banking
   2. Enter your access code, PIN and one-time password
   3. Scroll over “Payments & Transfers” and select “GIRO services”
   4. Select “GIRO arrangements”
   5. Search for the GIRO arrangement under the current or saving account it is paid from
   6. Select “GIRO arrangement” and click “Terminate”

   OCBC Digital

   1. Log in to OCBC Digital app.
   2. Tap on the menu bar on the top left of the screen.
   3. Tap on “Pay”.
   4. Select “GIRO services".
   5. Select “View or terminate GIRO”.
   6. Follow the mobile banking instructions.

   You can also go to any of our branches or call us at 1800 363 3333

   Note:

   1. You can only terminate GIRO arrangements that are currently active.
   2. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again.
   3. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated.
   4. Terminated GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB.

2. When will the termination take effect?

   If you terminate any GIRO arrangement online, the termination is immediate. Please be reminded to pay any outstanding payment to the billing organisation through other payment means.

As a payee, you will receive an Image Return Document (IRD) with the reasons for the returned / bounced cheque. For reason codes 1-7, you will be able to re-present the IRD for payment or approach the payer for alternative payment.

You can stop your cheque payment through OCBC Internet Banking or the OCBC app.

OCBC Internet Banking

1. Log in to OCBC Internet Banking
2. Enter your access code, PIN and one-time password
3. Scroll over “Customer Service” and under “Accounts & cheques” > “Cheque services”
4. Select “Stop Cheque Request” from the left side menu
5. Be informed on cheque status after the cheque has been presented to the bank.

OCBC Digital

1. Log in to OCBC app
2. Tap on the “More” icon in the bottom navigation bar
3. Tap on “Deposit account settings” > “Access cheque services”
4. Select “Stop cheque payment”
5. Follow the OCBC app instructions

Cheques are valid for 6 months from date of issuance, unless a shorter period is otherwise stated on the cheque. If you hold an expired cheque, please contact the payer to obtain a replacement cheque.

OCBC Internet banking

1. Login to OCBC Internet banking
2. Enter your access code, PIN and one-time password
3. Click on “View Account” and Select “Overview” and scroll down to “Deposits” and click on the required account number
4. Select “Documents”
5. Select “Account Type” , “From” and “To” date to view

OCBC Internet banking secured email

1. Log in to OCBC Internet Banking with your Access Code and PIN
2. Select “View accounts” in the top navigation bar
3. Select “Manage Documents”
4. Uncheck the boxes for the corresponding account(s) to receive paper statements

Branch

Locate branch

You will receive the banking statement within 7 working days via mail.

Branch

Locate branch

Placements will be processed immediately.

Online banking

To place a fixed deposit online, you need to have an existing savings or chequing account, as well as a fixed deposit account with us.

1. Login to online banking
2. Enter your access code, PIN and one-time password
3. Select the “Time Deposit”. On the tooltip that pops out, select "Place new deposit"
4. Select the Time Deposit account number for the new placement.
5. Select the currency and indicate the amount
6. Select the term
7. Select the funding amount
8. Read and agree to the terms and conditions
9. Preview the placement details and indicative interest rate and click “Next”
10. The placement will be processed and indicated in theTime Deposit Account

Fixed deposit placement hours:

Monday to Friday, 9.20am to 6pm

We will process instructions received outside these hours on the next working day (public and currency holidays excluded).

Foreign Currency Fixed Deposit:

Your fixed deposit will be placed within 2 working days (public and currency holidays excluded) after we receive your instructions. If you withdraw your time deposit before it matures, you may incur an early withdrawal fee (depending on the length of the remaining tenor and prevailing penalty rate) and earn no or lower interest.

Customer service centre

1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
2. Select language
3. Press 0 and select 2 for Banking

For the fixed deposit to be valued on the same day, submit your request before 4pm (Mondays to Fridays). Requests submitted after these times will be completed the next business day.

Branch

Locate branch

Withdrawals will take immediate effect.

Customer service centre

To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account.

1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
2. Select language
3. Press 0 and select 2 for Banking
4. Withdrawals will take effect in 1 working day

Online banking

To withdraw a fixed deposit online, you need to submit Time Deposit Instruction form via Internet Banking.

1. Log in to online banking
2. Enter your access code, PIN and one-time password
3. Select the “Time Deposit”, click on the Change of Maturity Instruction or Terminating Time Deposit to submit the request via the online form
4. Key in the details
5. Read and agree to the terms and conditions
6. Preview the placement details and click “Next”
7. The request will be processed

View the step-by-step guide on how to remit money overseas online via OCBC Digital app.

View the step-by-step guide on how to remit money overseas online via OCBC Internet Banking.

You can manage your accounts for access and transactions via OCBC Internet Banking. To link/delink your accounts to OCBC Internet Banking.

Via OCBC Internet Banking (desktop):

1. Log in with your OCBC Internet Banking Access Code and PIN.
2. On the top menu, select "Customer Service" > “Account & Cheques” > “Link/delink account for OCBC internet banking"
3. Select your accounts to link or delink.
4. Click “Next” to proceed and complete your request.

Via OCBC app:

1. Log in to OCBC app
2. Tap on the “More” icon in the bottom navigation bar
3. Tap on “Deposit account settings"
4. Select “Link/delink account”
5. Select your accounts to link or delink.
6. Tap "Confirm" to complete your request.

You can manage accounts for use with your cards for use at ATMs and for NETS purchases. To manage linking or delinking of accounts.

Via OCBC Internet Banking (desktop):

Link/Delink account for use at ATMs:

1. Login with your OCBC Internet Banking Access Code and PIN.
2. On the top menu, select "Customer Service" > “Card services” > “Link/delink cards for ATM transactions”.
3. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card.
4. Click “Next” to proceed and complete your request.

Link/Delink account for use for NETS purchases:

1. Login with your OCBC Internet Banking Access Code and PIN.
2. On the top menu, select "Customer Service" > “Card services” > “Manage NETS contactless”.
3. Select the “Active” checkbox to link or delink to the selected card.

Via OCBC app:

Link/Delink account for use at ATMs:

1. Login to OCBC app.
2. Tap on the “More” icon in the bottom navigation bar
3. Go to on "Card services".
4. Select "Link account to card".
5. Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card.
6. Tap "Confirm" to complete your request.

Link/Delink account for use for NETS purchases:

1. Login to OCBC app.
2. Tap on the “More” icon in the bottom navigation bar
3. Tap on "Card services".
4. Select “Manage NETS contactless“
5. Use the Toggle button to link or delink to the selected card.
6. Tap "Confirm" to complete your request.

For other 3 letter mnemonic codes, please refer to this guideline.

Account Closure is permanent, and cannot be reinstated.

Close Account via Form

Complete an Account Closure form and mail it to us.

Close Account via Branch

Locate Branch

Complete an Account Closure form at Branch to close account.

Close Joint-All Account

For closure of Joint-All accounts, all account holders are required to be present at an OCBC branch.