Help And Support

Accounts - General 

Frequently asked questions
  • Change personal details

    1. Insert your OCBC ATM card.
    2. Select "Other Services" after entering your PIN.
    3. Select "Other Services".
    4. Select "Update Contact Particulars".

    Please note that this service is only applicable to savings, current, credit card and foreign currency call accounts.

    Changes will take immediate effect.

  • Request for a cheque book

    Cheque book application

    Apply for your cheque book online on OCBC online banking or OCBC Mobile Banking app.

    Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect. Requests submitted after these times will take effect on the next working day.

    OCBC Internet Banking

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over “Customer service” and select “Cheque services”
    4. Select “Cheque Book Request”

    OCBC Mobile banking

    1. Login to mobile banking.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on “Cheque services”.
    4. Select “Request for cheque book”.
    5. Follow the mobile banking instructions.

    Note:

    1. We charge a fee of S$10 per cheque book for SGD cheque book.
    2. S$10 cheque book fee is waived for all Premier and Private Bank EasiSave accounts.
    3. Cheque book(s) will be delivered to your account mailing address via normal mail in 5 working days.
    4. If you need a cheque book urgently, please call us at 1800 363 3333 before 10am for same day delivery between 2.30pm to 6pm, or before 3.30pm for next day delivery between 9am to 6pm. This arrangement is available between Mondays and Fridays, excluding public holidays.

    You can also apply for OCBC Deposit / Plus! Deposit Accounts by completing the cheque book request form.

  • Lost cheque / cheque book

    Cheque book application

    Apply for your cheque book on OCBC Deposit / Plus! Deposit Accounts by completing the cheque book request form.

    Apply for your cheque book on Plus! Savings / NTUC-OCBC Starter account here.

    Online banking

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over “Customer Service” and select “Manage Accounts”
    4. Select “Stop Cheque Payment”

    Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

    Requests submitted after these times will take effect on the next working day.

    Phone banking

    1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
    2. Select language
    3. Press *3 and enter your phone banking access code and PIN followed by #
    4. Select 1 for Balance and transaction
    5. Select 1 for Balance
    6. Select 2 for Banking Accounts and select account
    7. Select 3 for Cheque Transaction
    8. Select 3 for Stop Cheque
    9. Enter cheque number

    Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

    Requests submitted after these times will take effect on the next working day.

    Customer service centre

    1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
    2. Select language
    3. Press 0 and select 2 for Banking

    Requests submitted before 10pm daily will take immediate effect.

    Requests submitted after 10pm will take effect on the next working day.

  • Status of issued cheque

    OCBC Internet Banking

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over Customer service” and select “Cheque services”
    4. Click on the respective account and Select “Cheque Status Inquiry”

    OCBC Mobile banking

    1. Login to mobile banking.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on “Cheque services”.
    4. Select “Check status".

    Follow the mobile banking instructions.

    To stop a cheque today, make sure you submit your request before 7pm Mondays to Fridays, and before 5pm on Saturdays. Requests submitted after these times will be completed the next business day.

    A fee of S$15 is charged to stop a cheque and S$30 to stop a series of cheques.

    Online banking secured email

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over “Mailbox” and click on “Compose Mail”
    4. Be informed on cheque status after the cheque has been presented to the bank.

    Customer service centre

    1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
    2. Select language
    3. Press 0 and select 2 for Banking
    4. Be informed on cheque status after the cheque has been presented to the bank.
  • Cheques addressed to two or more payees

    Such cheques can be deposited into a joint account belonging to all or either one person's personal account, depending on how the cheque is written.

    If cheque is issued to all the Payees (e.g. Payee A and Payee B and Payee C etc.), cheque can be deposited to:

    • A joint account operated with a single signing authority belonging to all the Payees.
    • A joint account operated with joint signing authority belonging to all the Payees.

    If cheque is issued to a Payee and/or another Payee(s) (e.g. Payee A and/or Payee B and/or Payee C etc.), cheque can be deposited to:

    • A joint account operated with a single signing authority belonging to all the Payees.
    • A joint account operated with joint signing authority belonging to all the Payees.
    • Any of a named Payee’s personal account.
  • Cheque payee name

    For a cheque to clear into an OCBC account, one of the requirements is that the payee’s name has to be in full and match our records. Cheques with incomplete names or variations which do not match our records may be returned.

  • Terminate GIRO

    1. How to terminate your GIRO payment arrangement?

      OCBC Internet Banking

      1. Login to online banking
      2. Enter your access code, PIN and one-time password
      3. Scroll over “Payments & Transfers” and select “GIRO services”
      4. Select “GIRO arrangements”
      5. Search for the GIRO arrangement under the current or saving account it is paid from
      6. Select “GIRO arrangement” and click “Terminate”

      Mobile Banking

      1. Login to mobile banking.
      2. Tap on the menu bar on the top left of the screen.
      3. Tap on “Pay”.
      4. Select “GIRO services".
      5. Select “View or terminate GIRO”.
      6. Follow the mobile banking instructions.

      You can also go to any of our branches or call us at 1800 363 3333

      Note:

      1. You can only terminate GIRO arrangements that are currently active.
      2. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again.
      3. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated.
      4. Terminated GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB.
    2. When will the termination take effect?

      If you terminate any GIRO arrangement online, the termination is immediate. Please be reminded to pay any outstanding payment to the billing organisation through other payment means.

  • Returned / bounced cheque

    As a payee, you will receive an Image Return Document (IRD) with the reasons for the returned / bounced cheque. For reason codes 1-7, you will be able to re-present the IRD for payment or approach the payer for alternative payment.

  • Stop cheque payment

    You can stop your cheque payment through OCBC online banking or OCBC Mobile Banking app.

    OCBC Internet Banking

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over “Customer service” and select “Cheque services”
    4. Click on the respective account and Select “Stop Cheque Request”
    5. Be informed on cheque status after the cheque has been presented to the bank.

    OCBC Mobile banking

    1. Login to mobile banking.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on “Cheque services”.
    4. Select “Stop cheque transaction”.
    5. Follow the mobile banking instructions.
  • Validity period of cheques

    Cheques are valid for 6 months from date of issuance, unless a shorter period is otherwise stated on the cheque. If you hold an expired cheque, please contact the payer to obtain a replacement cheque.

  • Request for banking statement

    Online banking

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Click on the required account number and select “View eStatement”
    4. Select “Account Type” and “Month” to view
    5. Note: The account is required to be tagged to your online banking service.

    Online banking secured email

    1. Login to online banking
    2. Enter your access code, PIN and one-time-password
    3. Scroll over “Mailbox” and click on “Compose Mail”
    4. You will receive the banking statement within 7 working days via mail.

    Branch

    Locate branch

    You will receive the banking statement within 7 working days via mail.

  • Make a new SGD fixed deposit placement

    Branch

    Locate branch

    Placements will be processed immediately.

    Online banking

    To place a fixed deposit online, you need to have an existing savings or chequing account, as well as a fixed deposit account with us.

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Select the “Time Deposit”. On the tooltip that pops out, select "Place new deposit"
    4. Select the Time Deposit account number for the new placement.
    5. Select the currency and indicate the amount
    6. Select the term
    7. Select the funding amount
    8. Read and agree to the terms and conditions
    9. Preview the placement details and indicative interest rate and click “Next”
    10. The placement will be processed and indicated in the Time Deposit Account

    Fixed deposit placement hours:

    SGD: Mondays to Saturdays, 10am to 9.30pm

    For foreign currency: Mondays to Saturdays, 10am to 9.59pm

    Placement done outside of the above hours will be processed the day following the placement, excluding Sundays & public holidays.

    The interest rates are indicative and may change between the time you make an online placement request and the actual processing of the request.

    Online banking secured email

    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over “Mailbox” and click on “Compose Mail”

    The Time Deposit placement will take effect in 2 working days.

    Customer service centre

    1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
    2. Select language
    3. Press 0 and select 2 for Banking

    For the fixed deposit to be valued on the same day, submit your request before 4pm (Mondays to Fridays). Requests submitted after these times will be completed the next business day.

  • Withdraw SGD fixed deposit

    Branch

    Locate branch

    Withdrawals will take immediate effect.

    Customer service centre

    To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account.

    1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
    2. Select language
    3. Press 0 and select 2 for Banking
    4. Withdrawals will take effect in 1 working day.

    Online banking secured email

    To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account.

    1. Login to online banking
    2. Enter your access code, PIN and one-time-password
    3. Scroll over “Mailbox” and click on “Compose Mail”
  • How to remit money overseas

    View step by step guide on how to remit money overseas online via OCBC Mobile Banking app.

    View step by step guide on how to remit money overseas online via OCBC Internet Banking.

  • Passbook Transaction Reference Codes

    Mnemonic code Description
    ATM ATM Transaction
    BP Bill Payment
    CAT CashCard Top-Up
    CLC Late Cheque Deposit
    CLS Close Account
    CD Cheque Deposit
    CSL Consolidated Item
    DEP Cash Deposit
    EC Error Correction
    EPS Electronic Payment for Shares
    ESA Electronic Security Application
    GIR GIRO
    HCQ House Transfer
    HSE Housing Loan-GIRO
    INB Internet Banking Transaction
    INT Interest
    NRM EasiRemit
    NTO No-Book Transfer Deposit
    NTS NETS
    NTW No-Book Transfer Withdrawal
    PER Personal Loan – GIRO
    PHN Phonebank Transaction
    RWD Smartchange Reward
    SAL Salary Credit
    SAT Shared ATM
    SC Service Charge
    SGS SGS T-Bill/Bond Application
    SMC Spare Change
    STP ATM Stamps
    TFR Funds Transfer
    TOP Top-Up
    TRD Transfer / Coin Deposit
    TRW Transfer Withdrawal
    UPD Update
    WD Cash Withdrawal

    For other 3 letter mnemonic codes, please refer to this guideline.