Help And Support

Digital Banking - Transaction Alerts

Frequently Asked Questions
  • OCBC Mobile Push Notification

    1. What is the OCBC Mobile Push Notification service?

      We send important alerts related to your account(s) and banking activity directly to you through the OCBC Mobile Banking app. These messages will be stored in your Notifications inbox on the OCBC Mobile Banking app for easy reference. You will need to register Push Notification via the app to use this service.

    2. How do I register for the OCBC Mobile Push Notifications service?

      You can perform a one-time registration using OCBC OneTouch™, OCBC OneLook™ or your OCBC Online Banking Access code as follows:

      • On the top right of the Mobile Banking app login screen, tap on the bell icon.
      • Tap the ‘Enable’ button
      • Authenticate using OCBC OneTouch™ or OCBC OneLook™ or use your OCBC Online Banking Access code and PIN.

      Alternatively, you may register after you log in to the OCBC Mobile Banking app:

      • Tap on the "bell” icon on the top right corner of the account dashboard page
      • Tap on the 'Okay, got it'
    3. Why am I asked to provide my email address when I enable Push Notifications?

      With your registered email address, you will be able to receive email notifications for selected banking transactions.

    4. Can I enable Push Notifications without providing my email address?

      Yes, you can select “Subscribe to push notification only” to skip updating your email.

    5. What happens after I register for the OCBC Mobile Push Notifications service?

      You will receive notifications related to your account(s) promptly, securely and conveniently in the OCBC Mobile Banking app, instead of via SMS.

    6. Why are alerts that I used to receive through SMS now being sent via Push Notifications instead?

      By sending you more alerts through Push Notifications, we will be able to provide you with a more seamless experience within our OCBC Mobile Banking app. You will be able to access more of your past banking activities in a single Notifications inbox.

    7. Can I receive both Push Notifications and SMS?

      No, you can only receive one mode. We are unable to send alerts in dual modes of both Push Notification and SMS.

    8. Can I revert to SMS notification after choosing Push notification?

      Yes, you may switch back to receive alerts via SMS through settings available in Customer service > Manage e-Alerts after logging in to OCBC Internet Banking.

    9. Will I receive any other notifications from OCBC apart from those sent by Push Notifications?

      Yes. You will also receive emails for your banking transactions. If you have an email address registered with us, you will receive emails relating to banking transactions by default. If you do not have an email address registered with us, you may update your email address via:

      Mobile Banking:

      • Login to Mobile Banking with your access code and PIN/biometric
      • Select "Settings" under Menu
      • Select "Update phone number/email"
      • Update your email address

      Internet Banking:

      • Login to Online Banking with your access code and PIN
      • Select “Customer Service” in the top navigation bar
      • Select “Change Personal Details”
      • Update your email address
    10. My email address has been updated but I am still not receiving any emails for my transactions.

      You may have changed your email preferences for these alerts previously. You may go to Internet Banking to view and make changes to your alert preferences.

      Internet Banking:

      1. Login to Online Banking with your access code and PIN
      2. Select “Customer Service” in the top navigation bar
      3. Select “Manage e-Alerts”
      4. Update your email preferences for each alert
    11. Can I register for OCBC Mobile Push Notification on multiple devices?

      You can only activate OCBC Mobile Push Notification service on one device at a time.
    12. How do I view and read messages sent to me through Push Notification?

      Account and banking related notifications will be stored in the notifications Inbox on the OCBC Mobile Banking app. You can access these anytime by tapping on ‘bell’ icon on the login page.

      Note: Messages in Inbox will be stored for up to 6 months.

    13. Do I need to login to access my Push Notifications inbox?

      You may access your messages in the Push Notifications Inbox by tapping on the notification badge or the “bell” icon on the login screen. You may also access the inbox by tapping on “bell” icon on the top right corner of the account dashboard page once you login.
    14. I have changed my phone, can I continue to use the OCBC Mobile Push Notification service on my new Phone?

      Yes, you can do so by activating the OCBC Mobile Push Notification service on your new phone. Push Notifications sent in the past 6 months will be available on the device you have last registered for the service.
    15. Can I delete messages that I no longer need?

      You can delete a message in your Notifications inbox by swiping left and tapping ‘Delete’. You can also delete the last 20 messages by tapping on ‘Clear’ on the top right corner of the screen.

      Note: Once the message is deleted, you will not be able to undo it.

     

  • List of Transaction Alerts

    Important notes:

    • If you have enabled Push notifications on your OCBC Mobile Banking app where both SMS and Push notifications are available for such alerts (as indicated by a tick), you will, by default, only receive Push notifications.
    • For outgoing funds transfer and bill payment transactions, the default channel for transaction notification will be via SMS (to your registered mobile phone) and/or email. If you have enabled Push notifications, you would receive the alerts via Push notifications instead.

    The available modes of notification for the various transactions are set out below.

    1. Online Unit Trust

      Transaction Notification Via
      Email SMS Push notification
      Successful/ Unsuccessful Purchase of Unit Trust
      Successful/ Unsuccessful Sale of Unit Trust
      Successful/ Unsuccessful Subscription of Monthly Investment Plan
      Successful/ Unsuccessful Amendment of Monthly Investment Plan
      Price Alert/ Estimated Market Price Alert

    2. Online banking payment

      Transaction Notification Via
      Email SMS Push notification
      3-day advance reminder of a scheduled recurring transfer
      3-day advance reminder of a scheduled future-dated transfer
      Funds transfer between your OCBC bank accounts
      Funds Transfer to OCBC account
      Funds Transfer to other bank account in Singapore (FAST or same-day transfer)
      Funds transfer to a bank account overseas
      Addition/ removal of funds transfer beneficiaries
      Top-up Singtel Hi! Or StarHub Prepaid cards
      Successful/ Unsuccessful Collection of Pay Anyone Transfer
      Successful/Unsuccessful PayNow Fund Transfer
      Successful/ Unsuccessful SRS Contribution
      Pre-Notification for Update Transaction Limit
      Update of daily limit for same-day funds transfer
      Update of daily limit for overseas funds transfer
      Update of transaction signing limit for overseas transfer
      Update of transaction signing limit for regular transfer/ same day transfer

    3. Online bonds

      Transaction Notification Via
      Email SMS Push notification
      Successful/Unsuccessful Singapore Savings Bonds application
      Successful/Unsuccessful Singapore Savings Bonds redemption
      Successful/Unsuccessful SGS T-Bills application
      Successful/Unsuccessful SGS Bonds application

    4. Other transactions via other banking channels

      Transaction Notification Via
      Email SMS Push notification
      Deposits
      Branch/Phone Banking
      Time deposit placement is made
      TravelWise is purchased

    5. Other online banking activities

      Transaction Notification Via
      Email SMS Push notification
      Marketing Consent Update
      GIRO Termination
      When your e-statement is available for viewing
      Linking of OCBC trading accounts
      Report Lost Card
      Lock / Unlock Card
      Card Replacement
      Unlinking of OCBC trading accounts
      Update of daily limit for regular funds transfer and eNETS
      Change of personal particulars (contact details)
      Change of mailing address
      Online Banking PIN reset
      Account re-activation
      Update of transaction signing limit for Pay Any Card
      Successful change e-Statement password
      Change of Access Code
      Pre-Notification for Change Particular
      Pre-Notification for Change Mailing Address
      PayNow Registration
      Change of Time Deposit Maturity Instruction
      Cheque Book Request
      Update of ATM withdrawal and spending limit
      Link delink Account to Card
      Link delink CASA Account to INB
      Dispute Declaration
      Manage Contactless ATM card Transaction
      Debit/ATM Card change PIN
      Corporate Action Event (Dividend)
      Corporate Action Event (Cash Offer)
      Corporate Action Event (Share Offer)
      Corporate Action Event (Rights Issue)
      Corporate Action Event (Warrant Conversion)
      Give consent to release OCBC data
      Revoke Consent to Release OCBC Data
      New data available for syncing
      Consent Expired
      Consent Expiry Reminder

    6. ATM transactions

      Transaction Notification Via
      Email SMS Push notification
      Local ATM cash withdrawal
      Overseas ATM cash withdrawal
      Funds transfer and bill payment at ATM
      ATM QR Withdrawal

    7. Card transactions

      Transaction Notification Via
      Email SMS Push notification
      Debit Card transactions
      Credit Card transactions

  • Change in Transaction Alerts

    1. How can I update my mobile number/email address to receive transaction alerts?

      Mobile Banking:

      • Login to Mobile Banking
      • Select "Profile & Settings" under menu
      • Select "Update phone number/email
      • Update your mobile number/email address

      Internet Banking:

      • Login to Online Banking
      • Select "Customer service" in the top navigation bar
      • Select "Change personal details"
      • Click "Edit"
      • Update your mobile number/email address
    2. Why are alerts that I used to receive through SMS now being sent via Push Notifications instead?

      By sending you more alerts through Push Notifications, we will be able to provide you with a more seamless and centralised experience within our OCBC Mobile Banking app. You will be able to access more of your past banking activities in a single Notifications inbox.

    3. Can I receive both Push Notifications and SMS?

      We are unable to send alerts in dual modes of both Push Notification and SMS.

    4. Can I revert to SMS notifications after opting for Push Notifications?

      Yes – you may switch to receiving alerts through SMS by going to the ‘Manage e-Alerts’ screen under ‘Customer Service’ on OCBC Internet Banking.

    5. What are these changes in alerts that I will receive by way of Push Notifications?

      From Dec 2020, alerts for the following transactions on Internet Banking and Mobile Banking will also be sent by way of Push Notifications:

      • Debit and Credit Card local-spend transactions
      • Deposits-related transactions

      We may also send you recommendations of products and services via Push Notifications.

    6. Will I receive any other notifications from OCBC apart from those sent by Push Notifications?

      Yes. You will also receive emails for your outgoing banking transactions. If you have an email address registered with us, you will receive emails relating to outgoing banking transactions by default. If you do not have an email address registered with us, you may update your email address.

  • Change in Alert Threshold Limit & Notification Channel

    1. What is the current default threshold limit?

      For local ATM or local/overseas debit/credit card transactions, the default threshold limit for transaction alerts by SMS/Push Notification/Email is S$1,000. For overseas ATM cash withdrawals, the default alert threshold limit is S$1.00. You may choose to change the threshold to your preferred setting.

      For outgoing online banking fund transfers and payments, the default threshold limit for transaction alerts is S$0.01. This threshold limit cannot be adjusted.

    2. What are the available threshold limits?

      For Card transactions

      Set your preferred alert threshold limit

      Credit/Debit Card transactions
      (Local/overseas)

      Any amount, S$1, S$100, S$300, S$500, S$1,000, S$3,000, S$5,000

      ATM Card transactions
      (Local/overseas cash withdrawal, funds transfer, bill payment)

      Any amount, S$1, S$100, S$300, S$500, S$1,000, S$3,000, S$5,000

    3. How do I change my transaction e-Alerts threshold limits for ATM & Card transactions?

      The default threshold limit for e-Alerts for your ATM, debit/credit card transactions is S$1,000.

      You can change the default threshold limit to your preferred threshold limit:

      • Login to OCBC Internet Banking via your PC/desktop
      • Select “Customer service” in the top navigation bar
      • Select “Manage e-Alerts”
      • Select either ATM transactions or Card transactions
      • Click on “Set Threshold”
      • Select your preferred threshold amount

      We recommend that you either keep to the default threshold at S$1,000 or set a lower threshold limit for your transaction alerts to help you monitor and spot any unauthorised transactions on a timely manner. If you set it at a higher threshold than S$1,000, it will mean that you will not be notified of any transaction below S$1,000. This may have an impact on your liability for losses arising from unauthorised transactions above S$1,000.

      For more information on your liability for losses arising from unauthorised transactions, please refer to the FAQ on E-Payments User Protection Guidelines by ABS.

    4. How do I change the notification channel for my transaction alerts?

      Transaction alerts are sent to you via SMS/Push Notifications/Email. You may wish to select your preferred channel of notification with the following steps:

      • Login to OCBC Internet Banking via your PC/desktop
      • Select “Customer service” in the top navigation bar
      • Select “Manage e-Alerts”
      • Select the transaction category you wish to change (e.g. "Online Banking Funds Transfer")
      • Select your preferred channel of notification (SMS/Push Notification/Email)