Help And Support
Digital Banking - Transaction Alerts
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OCBC Mobile Push Notification
What is the OCBC Mobile Push Notification service?
We send important alerts related to your account(s) and banking activity directly to you through the OCBC Mobile Banking app. These messages will be stored in your Notifications inbox on the OCBC Mobile Banking app for easy reference. You will need to register Push Notification via the app to use this service.
- How do I register for the OCBC Mobile Push Notifications service?
You can perform a one-time registration using OCBC OneTouch™, OCBC OneLook™ or your OCBC Online Banking Access code as follows:
- On the top right of the Mobile Banking app login screen, tap on the bell icon.
- Tap the ‘Enable’ button
- Authenticate using OCBC OneTouch™ or OCBC OneLook™ or use your OCBC Online Banking Access code and PIN.
Alternatively, you may register after you log in to the OCBC Mobile Banking app:
- Tap on the "bell” icon on the top right corner of the account dashboard page
- Tap on the 'Okay, got it'
- Why am I asked to provide my email address when I enable Push Notifications?
With your registered email address, you will be able to receive email notifications for selected banking transactions.
- Can I enable Push Notifications without providing my email address?
Yes, you can select “Subscribe to push notification only” to skip updating your email.
- What happens after I register for the OCBC Mobile Push Notifications service?
You will receive notifications related to your account(s) promptly, securely and conveniently in the OCBC Mobile Banking app, instead of via SMS.
- Why are alerts that I used to receive through SMS now being sent via Push Notifications instead?
By sending you more alerts through Push Notifications, we will be able to provide you with a more seamless experience within our OCBC Mobile Banking app. You will be able to access more of your past banking activities in a single Notifications inbox.
- Can I receive both Push Notifications and SMS?
No, you can only receive one mode. We are unable to send alerts in dual modes of both Push Notification and SMS.
- Can I revert to SMS notification after choosing Push notification?
Yes, you may switch back to receive alerts via SMS through settings available in Customer service > Manage e-Alerts after logging in to OCBC Internet Banking.
- Will I receive any other notifications from OCBC apart from those sent by Push Notifications?
Yes. You will also receive emails for your banking transactions. If you have an email address registered with us, you will receive emails relating to banking transactions by default. If you do not have an email address registered with us, you may update your email address via:
Mobile Banking:
- Login to Mobile Banking with your access code and PIN/biometric
- Select "Settings" under Menu
- Select "Update phone number/email"
- Update your email address
- Login to Online Banking with your access code and PIN
- Select “Customer Service” in the top navigation bar
- Select “Change Personal Details”
- Update your email address
- My email address has been updated but I am still not receiving any emails for my transactions.
You may have changed your email preferences for these alerts previously. You may go to Internet Banking to view and make changes to your alert preferences.
Internet Banking:
- Login to Online Banking with your access code and PIN
- Select “Customer Service” in the top navigation bar
- Select “Manage e-Alerts”
- Update your email preferences for each alert
- Can I register for OCBC Mobile Push Notification on multiple devices?You can only activate OCBC Mobile Push Notification service on one device at a time.
How do I view and read messages sent to me through Push Notification?
Account and banking related notifications will be stored in the notifications Inbox on the OCBC Mobile Banking app. You can access these anytime by tapping on ‘bell’ icon on the login page.
Note: Messages in Inbox will be stored for up to 6 months.
- Do I need to login to access my Push Notifications inbox?You may access your messages in the Push Notifications Inbox by tapping on the notification badge or the “bell” icon on the login screen. You may also access the inbox by tapping on “bell” icon on the top right corner of the account dashboard page once you login.
- I have changed my phone, can I continue to use the OCBC Mobile Push Notification service on my new Phone?Yes, you can do so by activating the OCBC Mobile Push Notification service on your new phone. Push Notifications sent in the past 6 months will be available on the device you have last registered for the service.
Can I delete messages that I no longer need?
You can delete a message in your Notifications inbox by swiping left and tapping ‘Delete’. You can also delete the last 20 messages by tapping on ‘Clear’ on the top right corner of the screen.
Note: Once the message is deleted, you will not be able to undo it.
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List of transaction alerts
The available modes of notification for the various transactions are set out below.
Note: If you have enabled Push notifications in your OCBC Mobile Banking app where both SMS and Push notifications are available for such alerts (as indicated by a tick), you will, by default, only receive Push notifications.
- Online Unit Trust
Transaction Notification Via Email SMS Push notification Successful/ Unsuccessful Purchase of Unit Trust Successful/ Unsuccessful Sale of Unit Trust Successful/ Unsuccessful Subscription of Monthly Investment Plan Successful/ Unsuccessful Amendment of Monthly Investment Plan Price Alert/ Estimated Market Price Alert - Online banking payment
Transaction Notification Via Email SMS Push notification 3-day advance reminder of a scheduled recurring transfer 3-day advance reminder of a scheduled future-dated transfer Funds transfer between your OCBC bank accounts Funds Transfer to OCBC account Funds Transfer to other bank account in Singapore (FAST or same-day transfer) Funds transfer to a bank account overseas Addition/ removal of funds transfer beneficiaries Top-up Singtel Hi! Or StarHub Prepaid cards Successful/ Unsuccessful Collection of Pay Anyone Transfer Successful/Unsuccessful PayNow Fund Transfer Successful/ Unsuccessful SRS Contribution Pre-Notification for Update Transaction Limit Update of daily limit for same-day funds transfer Update of daily limit for overseas funds transfer Update of transaction signing limit for overseas transfer Update of transaction signing limit for regular transfer/ same day transfer - Online bonds
Transaction Notification Via Email SMS Push notification Successful/Unsuccessful Singapore Savings Bonds application Successful/Unsuccessful Singapore Savings Bonds redemption Successful/Unsuccessful SGS T-Bills application Successful/Unsuccessful SGS Bonds application - Other transactions via other banking channels
Transaction Notification Via Email SMS Push notification Deposits Branch/Phone Banking Time deposit placement is made TravelWise is purchased - Other online banking activities
Transaction Notification Via Email SMS Push notification Marketing Consent Update GIRO Termination When your e-statement is available for viewing Linking of OCBC trading accounts Report Lost Card Lock / Unlock Card Card Replacement Unlinking of OCBC trading accounts Update of daily limit for regular funds transfer and eNETS Change of personal particulars (contact details) Change of mailing address Online Banking PIN reset Account re-activation Update of transaction signing limit for Pay Any Card Successful change e-Statement password Change of Access Code Pre-Notification for Change Particular Pre-Notification for Change Mailing Address PayNow Registration Change of Time Deposit Maturity Instruction Cheque Book Request Update of ATM withdrawal and spending limit Link delink Account to Card Link delink CASA Account to INB Dispute Declaration Manage Contactless ATM card Transaction Debit/ATM Card change PIN Corporate Action Event (Dividend) Corporate Action Event (Cash Offer) Corporate Action Event (Share Offer) Corporate Action Event (Rights Issue) Corporate Action Event (Warrant Conversion) Give consent to release OCBC data Revoke Consent to Release OCBC Data New data available for syncing Consent Expired Consent Expiry Reminder - ATM transactions
Transaction Notification Via Email SMS Push notification Local ATM cash withdrawal Overseas ATM cash withdrawal Funds transfer and bill payment at ATM ATM QR Withdrawal - Card transactions
Transaction Notification Via Email SMS Push notification Debit Card transactions Credit Card transactions
- Online Unit Trust
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Change in Transaction Alerts
How can I update my email address?
Mobile Banking:
- Login to Mobile Banking with your access code and PIN/biometric
- Select "Settings" under menu
- Select "Update phone number/email
- Update your email address
- Login to Online Banking with your access code and PIN
- Select "Customer Service" in the top navigation bar
- Select "Change Personal Details"
- Update your email address
Why are alerts that I used to receive through SMS now being sent via Push Notifications instead?
By sending you more alerts through Push Notifications, we will be able to provide you with a more seamless and centralised experience within our OCBC Mobile Banking app. You will be able to access more of your past banking activities in a single Notifications inbox.
Can I receive both Push Notifications and SMS?
We are unable to send alerts in dual modes of both Push Notification and SMS.
Can I revert to SMS notifications after opting for Push Notifications?
Yes – you may switch to receiving alerts through SMS by going to the ‘Manage e-Alerts’ screen under ‘Customer Service’ on OCBC Internet Banking.
What are these changes in alerts that I will receive by way of Push Notifications?
From Dec 2020, alerts for the following transactions on Internet Banking and Mobile Banking will also be sent by way of Push Notifications:
- Debit and Credit Card local-spend transactions
- Deposits-related transactions
We may also send you recommendations of products and services via Push Notifications.
Will I receive any other notifications from OCBC apart from those sent by Push Notifications?
Yes. You will also receive emails for your outgoing banking transactions. If you have an email address registered with us, you will receive emails relating to outgoing banking transactions by default. If you do not have an email address registered with us, you may update your email address.