Help And Support

OCBC Digital Banking - Transaction Alerts

Frequently Asked Questions
  • OCBC Mobile Push Notifications

    1. What is the OCBC Mobile Push Notifications?

      We send important alerts related to your account(s) and banking activity directly to you through the OCBC Digital app. These messages will be stored in your notifications inbox on the OCBC Digital app for easy reference. You will need to register Push Notifications via the app to use this service.

    2. How do I register for the OCBC Mobile Push Notifications service?

      You can perform a one-time registration using OCBC OneTouch, OCBC OneLook or your OCBC Digital Banking Access Code as follows:

      • On the top right of the OCBC Digital app login screen, tap on the bell icon.
      • Tap the "Enable" button
      • Authenticate using OCBC OneTouch or OCBC OneLook or use your OCBC Digital Banking Access Code and PIN.

      Alternatively, you may register after you log in to the OCBC Digital app:

      • Tap on the "bell” icon on the top right corner of the account dashboard page
      • Tap on the "Okay, got it"
    3. Can I choose to receive SMSes instead?

      Yes, you can. However, we encourage you to choose to receive push notifications and emails to protect yourself from impersonation and phishing scams.

      You can choose to receive SMSes via the OCBC Digital app or OCBC Online Banking:

      Via the OCBC Digital app:

      • To change how you receive account-related alerts: What you have > Manage (next to Accounts) > Manage deposit e-Alerts
      • To change how you receive card-related alerts: Menu > Card Services > Manage card e-Alerts

      Via OCBC Online Banking:

      • Customer Service > Manage e-Alerts

      Alternatively, simply disable push notifications via the OCBC Digital app: Go to the OCBC Digital app > Tap bell icon > Tap gear icon > Toggle off ‘Receive reminders and alerts’.

    4. If I have turned off my Push Notifications on my OCBC Digital app, how will I be affected?

      If you have turned off your Push Notifications on your OCBC Digital app, you will continue to receive SMS notifications. However, we encourage you to register for OCBC Mobile Push Notifications to better protect yourself from impersonation and phishing scams.

    5. Why am I asked to provide my email address when I enable Push Notifications?

      With your registered email address, you will be able to receive email notifications for selected banking transactions.

    6. Can I enable Push Notifications without providing my email address?

      From Oct 2023, as part of our continuous efforts to further protect you from impersonation and phishing scams, you will be required to update your email address if you have not done so as part of the process of enabling OCBC Mobile Push Notifications.

    7. Why am I not able to skip Push Notification registration after logging into OCBC Digital app?

      From Oct 2023, as part of our continuous efforts to further protect you from impersonation and phishing scams, you will be required to register for OCBC Mobile Push Notifications and you might be required to add your email address if you have not done so.

    8. What happens after I register for the OCBC Mobile Push Notifications service?

      You will receive notifications related to your account(s) promptly, securely and conveniently in the OCBC Digital app, instead of via SMS.

    9. Why are alerts that I used to receive through SMS now being sent via Push Notifications instead?

      By sending alerts through Push Notifications, we will be able to provide you with a more seamless experience within our OCBC Digital app. You will be able to access more of your past banking activities in a single notifications inbox.

    10. Can I receive both Push Notifications and SMS?

      No, you can only receive one mode. We are unable to send alerts in dual modes of both Push Notifications and SMS.

    11. Will I receive any other notifications from OCBC apart from those sent by Push Notifications?

      Yes. You will also receive emails for your banking transactions. If you have an email address registered with us, you will receive emails relating to banking transactions by default. If you do not have an email address registered with us, you may update your email address via:

      OCBC Digital app:

      • Log in to OCBC Digital app with your Access Code and PIN/Biometrics/Singpass
      • Select "Profile & Settings" under Menu
      • Select "Update phone number/email"
      • Update your email address

      OCBC Online Banking:

      • Log in to OCBC Online Banking with your Access Code and PIN
      • Select “Customer Service” in the top navigation bar
      • Select “Change Personal Details”
      • Update your email address
    12. My email address has been updated but I am still not receiving any emails for my transactions.

      You may have changed your email preferences for these alerts previously. You may go to OCBC Online Banking to view and make changes to your alert preferences.

      OCBC Online Banking:

      1. Login to OCBC Online Banking with your Access Code and PIN
      2. Select “Customer Service” in the top navigation bar
      3. Select “Manage e-Alerts”
      4. Update your email preferences for each alert
    13. Can I register for OCBC Mobile Push Notifications on multiple devices?

      You can only activate OCBC Mobile Push Notifications service on one device at a time.
    14. How do I view and read messages sent to me through Push Notifications?

      Account and banking related notifications will be stored in the notifications inbox on the OCBC Digital app. You can access these anytime by tapping on ‘bell’ icon on the login page.

      Note: Messages in Inbox will be stored for up to 6 months.

    15. Do I need to login to access my Push Notifications inbox?

      You may access your messages in the Push Notifications inbox by tapping on the notification badge or the “bell” icon on the login screen. You may also access the inbox by tapping on “bell” icon on the top right corner of the account dashboard page once you login.
    16. I have changed my phone, can I continue to use the OCBC Mobile Push Notifications service on my new Phone?

      Yes, you can do so by activating the OCBC Mobile Push Notifications service on your new phone. Push Notifications sent in the past 6 months will be available on the device you have last registered for the service.
    17. Can I delete messages that I no longer need?

      You can delete a message in your notifications inbox by swiping left and tapping ‘Delete’. You can also delete the last 20 messages by tapping on ‘Clear’ on the top right corner of the screen.

      Note: Once the message is deleted, you will not be able to undo it.

    18. What colour would the OCBC logo appear on the OCBC Digital app Push Notifications?

      iOS: OCBC logo would be displayed the same as the actual corporate logo i.e. Red and White in both light and dark modes.

      HMS: OCBC logo would be displayed the same as the actual corporate logo i.e. Red and White in both light and dark modes.

      Android:

      Light mode: OCBC logo would be displayed the same as the actual corporate logo i.e. Red and White.

      Dark mode:

      • When the default Android dark mode is applied, OCBC logo appears the same as the actual corporate logo i.e. Red and White for most Android devices. Currently only Xiaomi (with Android Operating System (OS) version 13) and Google Pixel will display the OCBC logo in grey, and these are model specific behaviours.
      • Android OS version 14 has a new feature called “Themed icons”. This feature would allow Android users to customise their Android themes and OCBC logo on the OCBC Digital app Push Notifications would be displayed according to the respective theme colours selected. This is an Android OS behaviour which would apply to all Android mobile applications.
      • Furthermore, Android also has various types of customised theme packages that Android users can download from Google Play Store. If Android user were to customise their themes from there, OCBC logo on the OCBC Digital app Push Notifications would be displayed according to the respective theme colours selected. This is an Android OS behaviour which would apply to all Android mobile applications.

  • List of Transaction Alerts

    Important notes:

    • If you have enabled Push Notifications on your OCBC Digital app where both SMS and Push Notifications are available for such alerts (as indicated by a tick), you will, by default, only receive Push Notifications.
    • For outgoing funds transfer and bill payment transactions, the default channel for transaction notification will be via SMS (to your registered mobile phone) and/or email. If you have enabled Push Notifications, you would receive the alerts via Push Notifications instead.

    The available modes of notification for the various transactions are set out below.

    1. Online Unit Trusts

      Transaction Notification Via
      Email SMS Push Notifications
      Successful/Unsuccessful Purchase of Unit Trusts
      Successful/Unsuccessful Sale of Unit Trusts
      Successful/Unsuccessful Subscription of Monthly Investment Plan
      Successful/Unsuccessful Amendment of Monthly Investment Plan
      Price Alert/Estimated Market Price Alert

    2. Online banking payment

      Transaction Notification Via
      Email SMS Push Notifications
      3-day advance reminder of a scheduled recurring transfer
      3-day advance reminder of a scheduled future-dated transfer
      Funds transfer between your OCBC bank accounts
      Funds Transfer to OCBC account
      Funds Transfer to other bank account in Singapore (FAST or same-day transfer)
      Funds transfer to a bank account overseas
      Addition/removal of funds transfer beneficiaries
      Top-up Singtel Hi! Or StarHub Prepaid cards
      Successful/Unsuccessful PayNow Fund Transfer
      Successful/Unsuccessful SRS Contribution
      Pre-Notification for Update Transaction Limit
      Update of daily limit for same-day funds transfer
      Update of daily limit for overseas funds transfer
      Update of transaction signing limit for overseas transfer
      Update of transaction signing limit for regular transfer/ same day transfer

    3. Online Bonds

      Transaction Notification Via
      Email SMS Push Notifications
      Successful/Unsuccessful Singapore Savings Bonds application
      Successful/Unsuccessful Singapore Savings Bonds redemption
      Successful/Unsuccessful SGS T-Bills application
      Successful/Unsuccessful SGS Bonds application

    4. Other transactions via other banking channels

      Transaction Notification Via
      Email SMS Push Notifications
      Deposits
      Branch/Phone Banking
      Time deposit placement is made
      TravelWise is purchased

    5. Other OCBC Online Banking activities

      Transaction Notification Via
      Email SMS Push Notifications
      Marketing Consent Update
      GIRO Termination
      When your e-statement is available for viewing
      Linking of OCBC trading accounts
      Report Lost Card
      Lock / Unlock Card
      Card Replacement
      Unlinking of OCBC trading accounts
      Update of daily limit for regular funds transfer and eNETS
      Change of personal particulars (contact details)
      Change of mailing address
      Online Banking PIN reset
      Account re-activation
      Update of transaction signing limit for Pay Any Card
      Successful change e-Statement password
      Change of Access Code
      Pre-Notification for Change Particular
      Pre-Notification for Change Mailing Address
      PayNow Registration
      Change of Time Deposit Maturity Instruction
      Cheque Book Request
      Update of ATM withdrawal and spending limit
      Link delink Account to Card
      Link delink CASA Account to INB
      Dispute Declaration
      Manage Contactless ATM card Transaction
      Debit/ATM Card change PIN
      Corporate Action Event (Dividend)
      Corporate Action Event (Cash Offer)
      Corporate Action Event (Share Offer)
      Corporate Action Event (Rights Issue)
      Corporate Action Event (Warrant Conversion)
      Give consent to release OCBC data
      Revoke Consent to Release OCBC Data
      New data available for syncing
      Consent Expired
      Consent Expiry Reminder

    6. ATM transactions

      Transaction Notification Via
      Email SMS Push Notifications
      Local ATM cash withdrawal
      Overseas ATM cash withdrawal
      Funds transfer and bill payment at ATM
      ATM QR Withdrawal

    7. Card transactions

      Transaction Notification Via
      Email SMS Push Notifications
      Debit Card transactions
      Credit Card transactions

  • Change in Transaction Alerts

    1. How can I update my mobile number/email address to receive transaction alerts?

      OCBC Digital app:

      • Log in to OCBC Digital app
      • Select "Profile & Settings" under menu
      • Select "Update phone number/email"
      • Update your mobile number/email address

      OCBC Online Banking:

      • Log in to OCBC Online Banking
      • Select "Customer service" in the top navigation bar
      • Select "Change personal details"
      • Click "Edit"
      • Update your mobile number/email address”
    2. What are these changes in alerts that I will receive by way of Push Notifications?

      From Oct 2023, as part of our continuous efforts to further protect you from impersonation and phishing scams, we will progressively send you alerts for the following transactions via push notification and email once you have registered to OCBC Mobile Push Notifications:

      • Addition/removal of funds transfer beneficiaries
      • Bill payments
      • Cash withdrawals at local ATMs
      • Card transactions
      • Local and overseas funds transfers
      • PayNow funds transfers
      • Transactions involving Unit Trusts and Corporate Actions
      • Update of transaction signing limit

      To ensure you do not miss such alerts:

      • Give us your current email address (if you have not)

      Via the OCBC Digital app: Menu > Profile & Settings > Update phone number/email

      Via OCBC Online Banking: Customer service > Change personal details

      • Enable push notifications: Go to the OCBC Digital app > Tap the bell icon > Enable
    3. Will I receive any other notifications from OCBC apart from those sent by Push Notifications?

      Yes. You will also receive emails for your outgoing banking transactions. If you have an email address registered with us, you will receive emails relating to outgoing banking transactions by default. If you do not have an email address registered with us, you may update your email address.

  • Available and default threshold limits for Transaction Alerts

    SMS/Push Notifications/email alerts for

    Default threshold limit

    The available threshold limits

    Local ATM cash withdrawal transactions and NETS purchases

    S$100
    (from 23 June 2022)

    S$0.01, S$1, S$100, S$300, S$500, S$1,000, S$3,000, S$5,000

    Overseas ATM Cash withdrawal transactions

    S$1

    Credit/Debit card transactions

    S$500
    (from 1 March 2022)

    Outgoing online banking fund transfers and payments

    S$0.01

    Default threshold limit cannot be adjusted.

    You may choose to change the above thresholds to your preferred alert setting by selecting from the available threshold limits.

    1. How do I change my transaction e-Alerts threshold limits for ATM & Card transactions?

      You can change the default threshold limit to your preferred threshold limit:

      OCBC Digital app:

      • Log in to OCBC Digital app with your Access Code and PIN/Biometrics/Singpass
      • Select “Card Services" from left menu
      • Select “Manage cards e-Alerts“
      • Select the transaction category you wish to change (e.g. “Local, Overseas")
      • Select the card which you wish to change
      • Select your preferred channel of notification (SMS/Push Notifications/Email)

      OCBC Online Banking:

      • Log in to OCBC Online Banking via your PC/desktop
      • Select “Customer service” in the top navigation bar
      • Select “Manage e-Alerts”
      • Select either “ATM transactions” or “Card transactions”
      • Click on “Set Threshold”
      • Select your preferred threshold amount

      We recommend that you either keep to the default threshold or set a lower threshold limit for your transaction alerts to help you monitor and spot any unauthorised transactions on a timely manner. If you set it at a higher threshold than the default threshold, it will mean that you will not be notified of any transaction below the default threshold. This may have an impact on your liability for losses arising from unauthorised transactions above the default threshold.

      For more information on your liability for losses arising from unauthorised transactions, please refer to the FAQ on E-Payments User Protection Guidelines by ABS.

    2. How do I change the notification channel for my transaction alerts?

      Transaction alerts are sent to you via SMS/Push Notifications/Email. You may wish to select your preferred channel of notification with the following steps:

      OCBC Digital app:

      • Log in to OCBC Digital app with your Access Code and PIN/Biometrics/Singpass
      • Deposit e-Alerts:
        • Select “You have”
        • Select “Manage" under Accounts
        • Select “Manage deposit e-Alerts“
        • Select the deposit account which you wish to change
        • Select your preferred channel of notification (SMS/Push Notifications/Email)
         
      • Card e-Alerts:
        • Select “Card Services" from left menu
        • Select “Manage cards e-Alerts“
        • Select the transaction category you wish to change (e.g. “Local, Overseas")
        • Select the card which you wish to change
        • Select your preferred channel of notification (SMS/Push Notifications/Email)

      OCBC Online Banking:

      • Log in to OCBC Online Banking via your PC/desktop
      • Select “Customer service” in the top navigation bar
      • Select “Manage e-Alerts”
      • Select the transaction category you wish to change (e.g. "Online Banking Funds Transfer")
      • Select your preferred channel of notification (SMS/Push Notifications/Email)