Help And Support

Digital Banking - OCBC Push Notification

Frequently Asked Questions
  • OCBC Push Notification

    1. What is the OCBC Push Notification service?

      We send important alerts related to your account(s) and banking activity directly to you through the OCBC Mobile Banking app. These messages will be stored in your Notifications inbox on the OCBC Mobile Banking app for easy reference. You will need to register on the app to use this service.

    2. How do I register for the OCBC Push Notifications service?

      You can perform a one-time registration using OCBC OneTouch™, OCBC OneLook™ or your OCBC Online Banking Access code as follows:

      • Launch the OCBC Mobile Banking app
      • On the login page, tap on the bell icon on the top left of the screen
      • Tap on the ‘Enable’ button
      • Authenticate using OCBC OneTouch™ or OCBC OneLook™ or use your OCBC Online Banking Access code and PIN.

      Alternatively, you may register after you login to the OCBC Mobile Banking app:

      • Tap on the "bell” icon on the top right corner of the account dashboard page
      • Tap on the ‘Okay, got it’ button
    3. Why am I asked to provide my email address when I enable Push Notifications?

      With your registered email address, you will be able to receive email notifications for certain outgoing banking transactions.

    4. Can I enable Push Notifications without providing my email address?

      Yes – you can select “Subscribe to push notification only” to skip updating your email.

    5. What happens after I register for the OCBC Push Notifications service?

      You will receive notifications related to your account(s) securely and conveniently in the OCBC Mobile Banking app, instead of via SMS.

    6. What are the alerts that I will receive by way of Push Notifications?
      • Availability of your e-Statements
      • Prices of unit trusts
      • Payment reminders for credit cards and other bills
      • Activities relating to savings goals
      • Funds transfers to and from your own account(s)

      From 26 June 2020, alerts for the following transactions on Internet Banking and Mobile Banking will also be sent by way of Push Notifications:

      • PayNow transfers (You will continue to receive SMS notifications for transfers made via Pay Anyone.)
      • Local funds transfers to other OCBC accounts
      • Local funds transfers to other bank accounts
      • Addition of funds transfer payees

      We may also send you recommendations of products and services via Push Notifications.

    7. Why are alerts that I used to receive through SMS now being sent via Push Notifications instead?

      By sending you more alerts through Push Notifications, we will be able to provide you with a more seamless and centralized experience within our OCBC Mobile Banking app. You will be able to access more of your past banking activities in a single Notifications inbox.

    8. Can I receive both Push Notifications and SMS?

      We are unable to send alerts in dual modes of both Push Notification and SMS.

    9. Can I revert to SMS notification after choosing Push notification?

      Yes, you may switch back to receive alerts via SMS through settings available in ‘Manage e-Alerts’ screen under ‘Customer Service’ on OCBC Internet Banking.

    10. Will I receive any other notifications from OCBC apart from those sent by Push Notifications?

      Yes. You will also receive emails for your outgoing banking transactions. If you have an email address registered with us, you will receive emails relating to outgoing banking transactions by default. If you do not have an email address registered with us, you may update your email address via:

      Mobile Banking:

      • Login to Mobile Banking with your access code and PIN/biometric
      • Select "Settings" under Menu
      • Select "Update phone number/email"
      • Update your email address

      Internet Banking:

      • Login to Online Banking with your access code and PIN
      • Select “Customer Service” in the top navigation bar
      • Select “Change Personal Details”
      • Update your email address
    11. My email address has been updated but I am still not receiving any emails for my transactions.

      You may have changed your email preferences for these alerts previously. You may go to Internet Banking to view and make changes to your alert preferences.

      Internet Banking:

      1. Login to Online Banking with your access code and PIN
      2. Select “Customer Service” in the top navigation bar
      3. Select “Manage e-Alerts”
      4. Update your email preferences for each alert
    12. Can I register for OCBC Push Notification on multiple devices?

      You can only activate OCBC Push Notification service on one device at a time.
    13. How do I view and read messages sent to me through Push Notification?

      Account and banking related notifications will be stored in the notifications Inbox on the OCBC Mobile Banking app. You can access these anytime by tapping on ‘bell’ icon on the login page.

      Note: Messages in Inbox will be stored for up to 6 months.

    14. Do I need to login to access my Push Notifications inbox?

      You may access your messages in the Push Notifications Inbox by tapping on the notification badge or the “bell” icon on the login screen. You may also access the inbox by tapping on “bell” icon on the top right corner of the account dashboard page once you login.
    15. I have changed my phone, can I continue to use the OCBC Push Notification service on my new Phone?

      Yes, you can do so by activating the OCBC Push Notification service on your new phone. Push Notifications sent in the past 6 months will be available on the device you have last registered for the service.
    16. Can I delete messages that I no longer need?

      You can delete a message in your Notifications inbox by swiping left and tapping ‘Delete’. You can also delete the last 20 messages by tapping on ‘Clear’ on the top right corner of the screen.

      Note: Once the message is deleted, you will not be able to undo it.

     

  • Change in Transaction Alerts

    1. How can I update my email address?

      Mobile Banking:

      • Login to Mobile Banking with your access code and PIN/biometric
      • Select "Settings" under menu
      • Select "Update phone number/email
      • Update your email address

      Internet Banking:

      • Login to Online Banking with your access code and PIN
      • Select "Customer Service" in the top navigation bar
      • Select "Change Personal Details"
      • Update your email address
    2. Why are alerts that I used to receive through SMS now being sent via Push Notifications instead?

      By sending you more alerts through Push Notifications, we will be able to provide you with a more seamless and centralized experience within our OCBC Mobile Banking app. You will be able to access more of your past banking activities in a single Notifications inbox.

    3. Can I receive both Push Notifications and SMS?

      We are unable to send alerts in dual modes of both Push Notification and SMS.

    4. Can I revert to SMS notifications after opting for Push Notifications?

      Yes – you may switch to receiving alerts through SMS by going to the ‘Manage e-Alerts’ screen under ‘Customer Service’ on OCBC Internet Banking. As we will still be sending you SMSes up to 26 June 2020, please only make your changes under ‘Manage e-Alerts’ after 26 June 2020 so that we can record your preferences in our system.

    5. What are these changes in alerts that I will receive by way of Push Notifications?

      From 26 June 2020, alerts for the following transactions on Internet Banking and Mobile Banking will also be sent by way of Push Notifications:

      • PayNow transfers (You will continue to receive SMS notifications for transfers made via Pay Anyone.)
      • Local funds transfers to other OCBC accounts
      • Local funds transfers to other bank accounts
      • Addition of funds transfer payees

      We may also send you recommendations of products and services via Push Notifications.

    6. Will I receive any other notifications from OCBC apart from those sent by Push Notifications?

      Yes. You will also receive emails for your outgoing banking transactions. If you have an email address registered with us, you will receive emails relating to outgoing banking transactions by default. If you do not have an email address registered with us, you may update your email address.