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OCBC ONETOKEN

Use OCBC OneToken for a seamless, secure banking experience

Activate your OCBC OneToken instantly with SMS OTP and a Card PIN!

Why you’ll love OCBC OneToken

Banking Made Simple

Login and transact seamlessly with background authentication – on a desktop or the app – without requiring a hardware token or SMS one-time password (OTP). 

Login and transact seamlessly with background authentication – on a desktop or the app – without requiring a hardware token or SMS one-time password (OTP). 

Enhanced Security

OCBC OneToken is integrated with the OCBC Mobile Banking app on your registered device. Perform high risk transactions seamlessly and securely. 

OCBC OneToken is integrated with the OCBC Mobile Banking app on your registered device. Perform high risk transactions seamlessly and securely. 

Offline Access

No Internet connection on your mobile? Easily generate a manual OTP on your registered device.

No Internet connection on your mobile? Easily generate a manual OTP on your registered device.

Alternatively, you can activate your OCBC OneToken via SMS OTP and Token Key or via a hardware token.

Additional Information

Disclaimers

We advise you to stay vigilant and secure your mobile device with a password, pin or relevant mechanism to prevent unauthorised use. Learn more about safeguarding your mobile phone to protect yourself.

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Activate OCBC OneToken on the OCBC Mobile Banking App now.

FAQs
What is a 6 digit Card PIN? 

The 6-digit Card PIN is the PIN that was issued with your credit card or the PIN that you selected for your ATM card.

What is a Token Key?

The token key is a single-use 6-digit code, sent to you by mail. You will require this if you are prompted to enter the Token Key. You will need to use this 6-digit code to activate your OCBC OneToken to enable selected transactions such as:

  1. Add fund transfer payee and/or beneficiary
  2. Transfers exceeding your authorised limit
  3. Change of fund transfer limits
  4. Change of mailing address and contact details
  5. Change of Online Banking PIN

Only one Token Key is valid at a time – if you requested for more than one Token Key over different dates, please use the latest Token Key generated to activate your OneToken.

Can I continue to use the old hardware token or transact using SMS OTP after I have activated the OCBC OneToken?

No, once you have activated your OneToken on the mobile device, you will not be able to use your hardware token or SMS OTP for online / mobile banking services and transactions. Do note that SMS OTPs will still be used for other services such as online card transactions (if the merchant requires an OTP), Phone Banking and SMS Banking.

If you are an existing iOCBC account holder, continue to use your hardware token to access your iOCBC account.

If activation fails, what do I do?

Ensure that:

  1. Mobile Banking app is the latest version
  2. Push Notifications are enabled for your OCBC Mobile Banking app 
  3. Do not use OneTouch for the activation request
  4. SMS OTP or hardware token is not suspended
  5.  

For Android users, please clear app data, cache and uninstall OCBC Mobile Banking app from your android devices. Thereafter, reinstall OCBC Mobile Banking app and activate OCBC OneToken on your device.

For iOS users, please reinstall OCBC Mobile Banking app and activate OCBC OneToken on your device.

The use of OCBC OneToken follows strict security requirement as it is necessary in order to perform selected transactions on your OCBC Mobile Banking app. If the above steps do not work, this may be because the mobile device does not comply with the bank’s security policy for soft tokens (e.g. Jailbroken, library tampering, “fake” GPS, remote access). Please check if you have installed any app(s) from unknown sources in your mobile device, proceed to uninstall those apps. Restart your phone, clear cache and reinstall the OCBC Mobile Banking app if necessary.

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