Help And Support
Insurance - GREAT Critical Cover
Frequently asked questions
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What is the policy term?
The policy term is till age 85 (age next birthday). -
What type of cancers are covered?
Early stage- Carcinoma in situ;
- Early Prostate Cancer;
- Early Thyroid Cancer;
- Early Bladder Cancer;
- Early Chronic Lymphocytic Leukemia;
- Neuroendocrine tumours;
- Gastro-Intestinal Stromal tumours; or
- Bone Marrow Malignancies
- Carcinoma in situ of Specified Organs treated with Radical Surgery
- Major cancer
You are advised to read the policy wording for more details. -
What types of heart attacks are covered?
Early stage- Cardiac Pacemaker Insertion
- Pericardiectomy
- Cardiac Defibrillator Insertion
- Early Cardiomyopathy
- Heart Attack of Specified Severity
You are advised to read the policy wording for more details. -
What types of strokes are covered?
Early stage- Brain Aneurysm Surgery
- Cerebral Shunt Insertion
- Carotid Artery Surgery
- Stroke with Permanent Neurological Deficit
You are advised to read the policy wording for more details. -
How can I get coverage for 3 times of diagnoses?
You can get it when you add on the optional rider. For more details, please refer to the policy wording. -
Is the premium fixed or does it increase over the years?
The premium will increase each year with age. Find out more in the OCBC Digital app. -
Will the payout be the same regardless of the type of critical illness?
Yes, you will receive 100% lump sum payout per claim made on the covered critical illness. -
How much payout will I receive?
Without the rider
You will receive the higher of 100% of the coverage amount or the total premiums paid, after which your policy will be terminated.
With the rider
You will receive 100% of the coverage amount on the first and second claim. You will receive the higher of 100% of the coverage amount or the total premiums paid minus the amount paid out previously for the third claim, after which your policy will be terminated.
Refer to the product summary for more details. -
Is there a payout in the event of death?
Yes. Compassionate Benefit of $25,000 will be paid. However, it will not be paid out if the death is due to suicide, while sane or insane, within 12 months from date of issue or date of reinstatement of the policy. -
After I have bought the policy, can I still add or remove the rider for 3 times of diagnoses?
If no claim has been made, you can add or remove the rider. The rider is subject to medical and financial underwriting. Please reach out to the Great Eastern customer hotline. -
Are there any penalties for cancelling my policy?
This plan has a 14-day free-look period. If you cancel your policy within 14 days of receiving your policy documents, we will refund you the premiums you have paid, less any costs incurred (if any).
If you cancel after the free-look period, there will be no refund of premiums paid. -
Can I make a critical illness claim starting from day 1?
Yes, you can do so in the case of a stroke. However, for cancer or a heart attack, there is a waiting period of 90 days before you can make a claim. -
How do I make a claim?
To make a critical illness claim, visit the Great Eastern’s claims website and follow the steps given. -
What is Great Eastern’s customer service hotline?
If you have any questions, claims or complaints, you may call 1800-248-2888. Alternatively, send an email to wecare-SG@greateasternlife.com.