Help And Support

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Frequently asked questions
  • Transaction and Authorisation Limits


    What is a transaction limit?

    The transaction limit refers to the total amount which you can pay or transfer each day, giving you greater control over how your money moves out of your bank account(s).


    How it works

    You can set your daily transaction limit for funds transfers or payments according to your preference via the OCBC Internet Banking website.

    Daily limits can be set for regular and overseas transfer and transactions via PayNow, FAST, Pay Any Card, debit cards, eNETS, NETS QR and MEPS.

    Once a limit has been set, no transaction, or sum of transactions totalling an amount greater to the daily limit set, can be performed on the same day.

    A cooling period will apply before changes in transaction limits take effect. This is intended to protect customers from scammers seeking to make unauthorised transactions. For added security, the cooling period cannot be shortened.


    What are the default daily transaction limits?


    Transaction type Daily transaction limit
    PayNow S$1,000
    ATM transfers via FAST (to OCBC or other bank accounts) S$5,000 (up to S$25,000 per month)
    ATM cash withdrawals S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for
    Debit Visa/Mastercard card transactions 0 (to Deactivate), S$200, S$1,000, S$2,000, S$3,000, S$5,000 and S$50,000

    See 'ATM withdrawal & card spending limit' section below for more information.



    Step-by-step guide to updating daily transaction limits:

    Via Internet Banking

    • Step 1: Log in to Internet Banking
    • Step 2: Navigate to Customer service > Update transaction limits
    • Step 3: Review and confirm the new limit
    • Step 4: Authorise the change using OCBC OneToken on your mobile device or hardware token


    Via OCBC Digital App (for PayNow limits only):

    • Follow the on-screen steps at the Transfer Funds via PayNow pages or Scan & Pay pages to adjust the limit according to your needs (to as low as $100).


    ___


    What is an authorisation limit?

    The authorisation limit refers to the amount which you can pay or transfer before being asked to authorise the transaction. It applies to each transaction you make and differs by transaction type. If the transaction amount is equal to or above the authorisation limit, you will be required to authorise the transaction using your fully activated OCBC OneToken or hardware token.

    As well as providing an extra layer of security, authorisation limits give you greater visibility on high-risk transactions being made on your account.


    What are the default authorisation limits?


    Default authorisation limits include:

    Transaction type Authorisation limit
    PayNow, NETS QR and PromptPay PayNow transactions S$200
    Other local and overseas fund transfers / Bill payments S$1,000

    Authorisation limits are fixed and for your security, they cannot be changed.

    Learn more about Authorisation Limits.

    Learn more about OCBC OneToken.


    Step-by-step guide to authorising a transaction above the authorisation limit using the OCBC OneToken or hardware token:

    For OCBC OneToken users

    • Step 1: Ensure that you have fully activated your OCBC OneToken. If you have not done so, please complete the activation using your card PIN or the Token Key (this will be mailed to you). Wait for 24 hours – this period cannot be shortened – for your OCBC OneToken to be fully activated.
    • Step 2a: If you are using the OCBC Digital mobile banking app, authorisation of the transfer/payment will take place automatically within the app. You do not need to key in any codes.
    • Step 2b: If you are using Internet Banking or the OCBC Pay Anyone™ app, you will receive a push notification – tap on the push notification and select ‘Confirm’ to authorise the transaction.


    For hardware token users

    • Step 1: Press the ‘SIGN’ button to turn on the token.
    • Step 2: Enter the code displayed on Internet Banking, the OCBC Digital mobile banking app or OCBC Pay Anyone™ app into your token.
    • Step 3: Press the ‘SIGN’ button on the token again to generate a code.
    • Step 4: Enter the 6-digit code into Internet Banking, the OCBC Digital mobile banking app or OCBC Pay Anyone™ app to authorise the transaction.

  • Pricing guide

  • SMS Notification Alerts for Transactions

    We will update you with your transaction details by sending SMS notification alerts to your mobile phone number. You will receive instantaneous SMS alerts (or Push Notifications if enabled) when you make the following transactions.

    Note: To find out which transaction alerts are available under Push Notification, click here.


    No.

    Type of SMS Alerts

    Default Enrolment Settings

    Default Amount

    1

    Overseas ATM cash withdrawal

    Auto-enrolment

    S$1.00

    2

    Change in local ATM cash withdrawal
    and NETS Purchases default threshold limit
    for transaction alert from 24 June 2022

    Auto-enrolment

    S$100.00

    3

    Funds transfers and bill payments at ATM

    Auto-enrolment

    S$1,000.00

    4

    Other account debit alerts*

    • Cheques
    • GIRO
    • Remittance
    • Others (such as other financial transactions via branches and Phone Banking)
    No auto-enrolment Amount shall be determined by customer

    5

    Online Banking payments and transfers

    Auto enrolment

    S$0.01

    6

    Update of contact details via ATM and Online Banking

    Auto-enrolment#

    -

    7

    Activation/Deactivation of overseas ATM cash withdrawal feature

    Auto-enrolment#

    -

    8

    Activation of credit and debit cards

    Auto-enrolment#

    -

    9

    Change of alert settings

    Auto-enrolment#

     
    10

    Deposit

    - Other transactions via other banking channels
    No auto-enrolment Amount shall be determined by customer
    11

    Debit/credit card transactions^

    Auto-enrolment S$500.00

    * If your transaction exceeds S$50,000.00, we will send you SMS notification alerts irrespective of the alert setting.

    # You are unable to unsubscribe to this alert as it is mandatory.
    Transactions initiated by the Bank, such as credit card cashbacks, will not trigger notifications.

    You may choose to customise the alert settings via OCBC Online Banking.
    For more enquiries, please call 1800 363 3333 or visit any of our OCBC branches.

    Update Your Mobile Phone Number Now

    To ensure you are kept informed of your account/transaction details, it is important for the bank to be updated with your current mobile phone number.

    You may update your mobile phone number via the following methods:

    *With effect from 18 March 2022, updating of mobile number via online banking will take at least 12 hours to be effective.

  • Pay Any Card service via ATM

    1. Insert ATM card
    2. Select language
    3. Key in your PIN
    4. Select "MORE SERVICES"
    5. Select "BILL PAYMENT"
    6. Select "PAY OTHER BANK'S CREDIT CARD"
    7. Follow the instructions to complete the transaction

    More on Pay Any Card service via Online Banking