Help And Support

Payments and Transactions - General

Frequently asked questions
  • Pricing guide

  • SMS Notification Alerts for Transactions

    We will update you with your transaction details by sending out SMS notification alerts to your mobile phone number. You will receive instantaneous SMS alerts when you perform the following transactions:

     

    No.

    Type of SMS Alerts

    Default Enrolment Settings

    Default Amount

    1

    Overseas ATM cash withdrawal

    Auto-enrolment

    S$1.00

    2

    Local ATM cash withdrawals,
    top-ups and NETS purchases

    Auto-enrolment

    S$1,000.00

    3

    Funds transfers and bill payments at ATM

    Auto-enrolment

    S$1,000.00

    4

    Other account debit alerts*

    • Cheques
    • GIRO
    • Remittance
    • Others (such as other financial transactions via branches and Phone Banking)
    No auto-enrolment Amount shall be determined by customer

    5

    Online Banking payments and transfers

    Auto enrolment

    S$0.01

    6

    Update of contact details via ATM and Online Banking

    Auto-enrolment#

    -

    7

    Activation/Deactivation of overseas ATM cash withdrawal feature

    Auto-enrolment#

    -

    8

    Activation of credit and debit cards

    Auto-enrolment#

    -

    9

    Change of alert settings

    Auto-enrolment#

     
    10

    Deposit

    - Other transactions via other banking channels
    No auto-enrolment Amount shall be determined by customer
    11

    Debit/credit card transactions^

    Auto-enrolment S$1,000.00

    * If your transaction exceeds S$100,000.00, we will send you SMS notification alerts irrespective of the alert setting.

    # You are unable to unsubscribe to this alert as it is mandatory.
    Transactions initiated by the Bank, such as credit card cashbacks, will not trigger notifications.

    You may choose to customise the alert settings via OCBC Online Banking.
    For more enquiries, please call 1800 363 3333 or visit any of our OCBC branches.

    Update Your Mobile Phone Number Now

    To ensure you are kept informed of your account/transaction details, it is important for the bank to be updated with your current mobile phone number.

    You may update your mobile phone number via the following methods:

    • OCBC Online Banking at www.ocbc.com/login
    • Any OCBC ATM
    • Call 1800 363 3333 using your telephone PIN
  • Pay Any Card service via ATM

    1. Insert ATM card
    2. Select language
    3. Key in your PIN
    4. Select "MORE SERVICES"
    5. Select "BILL PAYMENT"
    6. Select "PAY OTHER BANK'S CREDIT CARD"
    7. Follow the instructions to complete the transaction

    More on Pay Any Card service via Online Banking