You can contact the insurance company directly or mail us at:
Loan Operations (Secured Loan)
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886
The fire insurance will be cancelled automatically upon full redemption of the housing loan if:

• An early full redemption is performed, and a lawyer was engaged to complete the redemption and discharge title deed or;
• Fire insurance is arranged by the bank (e.g. OAC)

The fire insurance will not be cancelled automatically upon redemption of the housing loan if:

• Housing loan is fully paid off by monthly instalments. Bank will need to be informed in writing to engage a lawyer to discharge title deed and cancel fire insurance policy.
• A 3rd party insurer (not OCBC Bank) has been engaged.

There is no premium refund for fire insurance tagged to HDB property home loan. For fire insurance tagged to Private property home loan, it will take about 4-6 weeks for the premium to be credited to your Direct Debit Authorization (DDA) Account, depending on when the endorsement is done by OAC.

In the event that your DDA Account is closed, we will send you a cashier's order.

Upon cancellation of policy, you will receive:

• A letter, to inform you if funds have been credited to your account or sent to you as a cashier’s order
• Endorsement Note states the effective date of cancellation
• Tax Invoice shows the policy period and gives a breakdown of the charges

You will receive the renewal policy and a notification letter 1 month before the deduction due date.

You can make a payment via cash, CPF, or a combination of both. For partial prepayment, you will need to provide a written notice or interest-in-lieu of notice one month in advance. For full redemption, you will need to provide a written notice or interest-in-lieu of notice two months in advance. Prepayment penalty (if any) will be indicated in the Letter of Offer (LO).

The Bank will send a notification letter to you confirming:

• The receipt of notice
• Amount of prepayment
• Effective date of prepayment

You can then advise CPF on when to remit funds, or arrange for cash to be credited to the bank account for deduction on the effective date.

HDB

• Payment by cash
  • For partial prepayment, minimum payment amount is S$5,000 and in multiples of S$1,000
  • Submit a Housing Loan capital repayment form at a branch or by mail to:

    
    Secured Loan HDB Unit
    Bras Basah Post Office
    Locked Bag Service No. 8
    Singapore 911886
     

• Payment by CPF, or both cash and CPF
  • Submit a Housing Loan capital repayment form at a branch or by mail to:

    
    Secured Loan HDB Unit
    Bras Basah Post Office
    Locked Bag Service No. 8
    Singapore 911886
     

  • Once you receive a notification letter from us, you must inform CPF Board using either of the following methods:
    • Online submission at www.cpf.gov.sg (log in with your Singpass)
    • Submission of a hardcopy application form
      • Download the CPF Board’s Form HBL4 from www.cpf.gov.sg
      • Complete the form, and submit it to CPF Board.

Note: You will need to inform CPF Board to revise the monthly amount payable from CPF account to bank assuming your loan is fully serviced by CPF.

Private Home Loan (PHL)

• Payment by cash
  • For partial prepayment, minimum payment amount is S$5,000 and in multiples of S$1,000
  • Submit a Housing Loan capital repayment form at a branch or by mail to:

    
    Secured Loan Mortgage Unit
    Bras Basah Post Office
    Locked Bag Service No. 8
    Singapore 911886
     

• Payment by CPF, or both cash and CPF
  • Submit a Housing Loan capital repayment form at a branch or by mail to:

    
    Secured Loan Mortgage Unit
    Bras Basah Post Office
    Locked Bag Service No. 8
    Singapore 911886
     

  • Once you receive a notification letter from us, you must inform CPF Board using either of the following methods
    • Online submission at www.cpf.gov.sg (log in with your Singpass)
    • Submission of a hardcopy application form
      • Download the CPF Board’s Form 4B from www.cpf.gov.sg
      • Complete the form, and submit it to CPF Board.

You will receive a system-generated advice informing you on the effective date and amount of the revised instalments after partial prepayment has been made.

You can notify us by mail at least 1 week before the proposed date. Please include:

• Date of letter by the bank to confirm your partial repayment instruction
• Loan account number and mortgage property details
• Instruction to cancel the repayment amount
• Sign off the letter

Mail the letter to:
Loan Operations (Secured Loan)
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

For extension of loan tenure, submit an online form here.

For shortening of loan tenure, please contact us at 1800 363 3333 or visit a branch to submit your request.

Your request is subjected to review by the bank. Upon approval, processing fee is applicable for such changes.

Find out more before submitting a home loan repricing form online.

You need to engage a lawyer to write in to the bank and request for the discharge of your title deeds. Mail the written request to:

Secured Loan Mortgage Unit
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

If you do not write in, the bank will appoint a lawyer who will contact you within 2 months.

If you have not appointed a lawyer to represent yourself by then, you can appoint the bank’s lawyer to act for you. There is not timeline set as it depends on how quickly you respond to the lawyer.

Send a written request to:

Secured Loan Mortgage Unit
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

If your request is approved, there will be a custody fee of $500 a year.