How to activate OneToken via SMS OTP and Email OTP
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Step 1: Login to the OCBC app
Ensure that the OCBC app on your registered device is updated and in-app notifications are enabled
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Step 2: View settings
- Tap the 'More' icon (bottom right-hand corner of the screen) and scroll down to 'Services'
- Tap on 'Profile & app setttings' > Manage OCBC OneToken
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Step 3: Activate your OCBC OneToken
Select 'Activate using SMS OTP and Email OTP'
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Step 4: Enter your SMS one-time password (OTP)
- Follow the on-screen instructions
- A 6-digit SMS OTP will be sent to your mobile number via SMS
- Enter the SMS OTP
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Step 5: Enter your email one-time password (OTP)
- A 6-digit email OTP will be sent to your email address
- Enter the email OTP
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Step 6: Your OCBC OneToken will be fully activated after 12 hours
For your security, to access services like adding payees, changing transaction limits and updating personal details, you must wait up to 12 hours for OCBC OneToken to be fully activated.