It is a service that allows OCBC app users to conveniently scan supported QR codes at participating merchants in Singapore and overseas for instant, secure, and seamless payments.

Option 1: Scan the merchant's QR code

1. Open the OCBC app and tap Scan & Pay.
2. Scan the merchant's QR code.
3. If prompted, tap 'Okay, take me there' to be redirected to the payment platform.
4. Enter the payment amount and view the exchange rate.
5. Review and confirm the payment.
6. Payment completed.

Option 2: Generate your QR code (Applicable for Alipay+ and UnionPay QR codes only)

1. Open the OCBC app and tap Scan & Pay.
2. Present your QR code to the merchant for scanning.
3. Review and confirm the payment.
4. Payment completed.

You can make overseas QR payments from SGD 0.10 or equivalent. The maximum amount you can spend each day depends on the payment method used:

Alipay+ QR: SGD 3,000 per day
DuitNow QR: SGD 1,000 per day
PromptPay QR: SGD 1,000 per day
QRIS QR: SGD 1,000 per day
UnionPay QR: SGD 1,000 per day
Weixin Pay QR: SGD 2,000 per day

These limits cannot be changed. Depending on the payment network and market, additional transaction, daily, or annual limits may apply.

No. Apart from the conversion rate applied, you will not incur additional fees from using the service.

The exchange rate is determined based on the prevailing wholesale interbank rate or government-mandated rate, as determined by the relevant payment network and/or payment service provider. The final exchange rate will be displayed in the OCBC app before you confirm your payment.

Please check that your mobile phone has a stable internet connection before attempting the payment again.

If your payment is rejected, check that:

• You have sufficient funds in your eligible OCBC SGD current or savings account.

• You have not exceeded the applicable daily spend limit for the QR payment method used:

  Alipay+ QR: SGD3,000 per day
  DuitNow QR: SGD1,000 per day
  PromptPay QR: SGD1,000 per day
  QRIS QR: SGD1,000 per day
  UnionPay QR: SGD1,000 per day
  Weixin Pay QR: SGD2,000 per day

• You should also ensure that you have not exceeded any additional limits imposed by payment networks or regulators.

Alipay+ QR payments (in Mainland China)

• USD 5,000 or equivalent per transaction
• USD 50,000 or equivalent annual cumulative limit

Weixin Pay QR payments

• CNY 10,000 per transaction and daily cumulative limit
• CNY 50,000 montlhy cumulative limit
• USD 50,000 or equivalent annual cumulative limit

Please note that merchants may also be subject to acceptance limits imposed by their acquirer, payment network, or payment platform. As a result, payment failures may occasionally occur even when your account balance and spending limits are in order.

If the issue persists, please contact us and provide the following information:

• Background / context of the case
• Merchant / outlet name
• Merchant / outlet location
• Photo of the merchant outlet (if available)
• Payment receipt or any information provided by the merchant
• Screenshot of the transaction in the OCBC app (Transaction History)
• Details of any alternative payment made, including a screenshot of the transaction (if available)

We will review the case and advise on the next steps. Please retain all receipts and supporting documents for reference.

Inform the merchant immediately and request a refund directly. This is usually the quickest and most effective way to resolve the issue.

If you are unable to obtain assistance from the merchant, please contact us and provide the following information:

• Background / Context of the case —
• Outlet name —
• Outlet location —
• Photo of outlet (if any) —
• Payment Receipt / Note from outlet —
• Screenshot of transaction in OCBC app (located within Transaction history) —
• Alternative payment made (and screenshot of 2nd transaction) —

We will review the case and advise on the next steps. Please retain all receipts and supporting documents for reference.

Always verify the merchant name and payment details before confirming the transaction. Once confirmed, the payment cannot be reversed.

You can use an eligible OCBC SGD current or savings account. The payment amount will be deducted directly from the selected account.

You can select your preferred eligible OCBC SGD current or savings account before confirming your payment.

Yes. You may choose from your eligible OCBC SGD current or savings accounts when making a payment.

A successful payment confirmation screen will be displayed in the OCBC app and the transaction will appear in your transaction history.

You can view your transaction history within the OCBC app under your account transaction records.

No pre-funding is required. Payments are deducted directly from your eligible OCBC SGD current or savings account.

No. Once a payment has been successfully completed, it cannot be cancelled. Please contact the merchant directly if a refund is required.

No. Scan & Pay only supports participating merchants that accept the respective supported QR payment networks.

No. Scan & Pay is intended for supported merchant and business QR payments only.

No. You will need to scan the merchant's QR code each time you make a payment.

Yes. Successful payments are deducted from your selected account upon transaction completion.

The applicable exchange rate and SGD equivalent amount will be displayed in the OCBC app before you confirm your payment.

Yes, during payment your mobile device must have a stable internet connection to pay using OCBC app.