As part of our security measures, you will not be able to use your old ATM card to access your account after 30 days from the date of this letter. If you wish to receive a replacement ATM card, please complete the enclosed form and mail it back to us. Alternatively, you can also visit any of our branches.
You may request for a replacement ATM card either by:
Please call or email us within 14 working days from the date of this letter. Upon receiving your request, a replacement ATM card will be mailed to your overseas address registered with us.
Branch opening hours
Mondays to Fridays: 9:00am to 4:30pm
Saturdays: 9:00am to 11:30am
Sundays & Public Holidays: Closed
Sunday banking branch opening hours
Mondays to Sundays: 11:00am to 7:00pm
Public Holidays: Closed
To locate the nearest branch based on your location, click here
If you recently received a new ATM card that comes with a chip, it will not be cancelled.
You will still be able to use your old ATM card before it is cancelled 30 days from receiving the letter notification.
No. Your second account will not be automatically linked to your credit card upon cancellation of your ATM card. If you wish to do so, please use any of our ATMs. For Plus!/NTUC card holders, you may get a replacement ATM card from any OCBC Bank branch.
Yes. You will need to activate both the magnetic stripe as well as the overseas ATM cash withdrawal feature on your card.
To activate the magnetic stripe on your card, you can choose to:
To activate the overseas cash withdrawal feature on your card, you can choose to:
SMS ATM <Your NRIC/Passport Number> <Last 4 digits of the credit card> ACTIVATE to +65 93272323
Example: ATM S12345678Z 0123 ACTIVATE
We will send you an acknowledgement SMS after we receive your request.
Log on to OCBC Online Banking at ocbc.com/login. Go to "Customer Service" and select "Overseas card use"
Yes, you can. However, you will need to activate the Overseas Magnetic Stripe feature on your card. To do so, you can choose to:
Activation of magnetic stripe for overseas transaction is immediate and Cash Advance transactions will incur a service fee.
Overseas cash withdrawal with your credit card can be performed using Cash Advance or direct withdrawal from your account(s), depending on the options available at the overseas ATMs. You may refer to our overseas guide at http://ocbc.com/personal-banking/Help-and-Support/overseas-card-comparison-table.html for more information.