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Step 1: Login with access code and PIN or fingerprint ID
On mobile app
Log in and tap on "e-Statements", within the menu bar on the top left
On desktop
Login with access code and PIN
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Step 2: Tap on "Change email e-Statements password" or click on "Customer Service"
On mobile app
Tap on "Change email e-Statements password"
On desktop
Click on "Customer Service"
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Step 3: Follow the mobile instructions or click on "Change e-Statement Password"
On mobile app
Enter, confirm and submit your new password
On desktop
Click on "Change e-Statement Password" under the "Online banking settings" section
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Step 4: And you’re done on mobile! / Follow the instructions on your desktop screen
On mobile app
And you’re done! (Your new password will take effect from the next e-Statement cycle)
On desktop
Enter and submit the One-time password sent to you through SMS
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Step 5: Follow the instructions on your desktop screen to change your password
On desktop
Enter, confirm and submit your new password
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Step 6: Authorise the update by submitting the One-time password sent to you via SMS
On desktop
Enter and submit the One-time password sent to you through SMS
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Step 7: And you’re done on desktop!
On desktop
And you’re done!
Security advisory: Do NOT share your One-Time Password (OTP) with or provide your OneToken authorisation to anyone without knowing the intended purpose. Never share your OTP with family and friends, phishing websites, OCBC Bank staff or the police. Always go to https://www.ocbc.com/login or use the OCBC Digital app to make your transactions.