Phone Banking

SMS Banking

Services Available

Please send the SMS request from the mobile number you registered with us. Send the request to 72323 (local) or +65 9327 2323 (overseas).

 

ServicesSMS FormatOne-Time Password
(OTP) Required?
Waiver Requests

Your waiver request is subject to approval and we will notify you of the outcome via SMS
  • in a few minutes for credit card waivers
  • in 5 business days for EasiCredit waivers
Card waiver
WAV space <NRIC> space <Last 4 digits of card number> to 72323

Example : WAV S7612345X 1234

Easicredit waiver
ASF space <NRIC> space <Last 4 digits of ATM card number> to 72323

Example : ASF S7612345X 1234
 
N
Alternatively, you may also request for Card waiver through other channels such as:

Internet Banking
  1. Login to OCBC Internet Banking
  2. Go to Customer Service
  3. Select Credit card fee waiver

Mobile Banking
  1. Login via OCBC Mobile App
  2. Go to More services
  3. Select Card services
  4. Select Credit card fee waiver
 
Y
Card Activation Activate your Credit or Debit Card
ACT space <NRIC/Passport> <Last 4 digits of card number> to 72323

Example : ACT S7612345X 1234

Activate your ATM Card
AEC space <NRIC/Passport> <Last 4 digits of card number> to 72323

Example : AEC S7612345X 1234
 
Y
Activate your card for overseas ATM Cash withdrawal ATM space <NRIC/Passport> space <Last 4 digits of card number> <start date in DDMMYY> <end date in DDMMYY> activate to 72323

Example: ATM S7612345X 1234 230917 231017 activate
 
Y
Deactivate your card for overseas ATM Cash withdrawal ATM space <NRIC/Passport> space <Last 4 digits of card number> deactivate to 72323

Example: ATM S7612345X 1234 deactivate
Y
Activate the magnetic stripe on your card MAG space <NRIC> space <last 4 digits of card number> <activate/ deactivate> <if activate, duration in days, max 999, put 0 to deactivate>

Example : MAG S7612345X 1234 activate 10 OR
Example : MAG S7612345X 1234 deactivate 0
 
Y
Balance Enquiry

(excludes Plus! Savings Account and SGD/Foreign Currency Fixed Deposits)
BAL space <NRIC> space <last 6 digits of account>

Example : BAL S7612345X 123456
 
Y
To check on your credit card latest statement outstanding balance BAL space <NRIC> space <last 4 digits of card>

Example : BAL S7612345X 1234
 
Y
Check last 5 Transactions on your Saving/Current Account LAST space <NRIC> space <last 6 digits of account number>

Example : LAST S7612345X 123456
 
Y
Check last 5 Transactions on your Credit Card LAST space <NRIC> space <last 4 digits of card>

Example : LAST S7612345X 1234
 
Y
Rewards Redemption REW space <NRIC> space <last 4 digits of card number> space <reward ID> space <# of vouchers>

Example : REW S7612345X 1234 654321 9
 
N
Find the nearest branch location FIND space <my location>

Example : FIND Jurong
 
N
List the account numbers of your Products Holding

[returns only last 8 digits of card number or 6 digits of account number]
LIST <NRIC>

Example : LIST S7612346X
 
Y
Request for Temporary Limit Increase TEMP space <NRIC> space <last 4 digits of credit card number> space <desired total limit> space <reason: travel, marriage, medical or other> space <duration in months>

Example : TEMP S7612345X 1234 10000 TRAVEL 2
 
N
Request for a list of SMS Banking Services MENU  
N
 PayNow

Registration of mobile number
REGM <space> NRIC <space> Last 6 digits of account number

Example: "REGM S1234567A 123456"

Registration of NRIC
REGN <space> NRIC <space> last 6 digits of account number <space>

Example: "REGN S1234567A 123456"

Registration of child's Birth Certificate
REGN <space> parent's NRIC <space> last 6 digits of joint account number <space> child's birth certificate number

Example: "REGN S1234567A 123456 T1234567B"

Amendment of account number/PayNow name linked to mobile number
CHGM <space> NRIC <space> last 6 digits of account number <space> PayNow Name

Example: “CHGM S1234567A 654321 John”

Amendment of account number/PayNow Name linked to NRIC
CHGN <space> NRIC <space> last 6 digits of account number <space> PayNow Name

Example: “CHGN S1234567A 654321 John”

Amendment of a proxy registered to the child's Birth Certificate
CHGC <space> parent's NRIC <space> last 6 digits of joint account number <space> child's birth certificate number

Example: "CHGC S1234567A 987654 T1234567B"

Deregistration of mobile number
DREM <space> NRIC

Example: “DREM S1234567A”

Deregistration of NRIC
DREN <space> NRIC

Example: “DREN S1234567A”

Deregistration of a proxy to the child's Birth Certificate
DREN <space> parent's NRIC <space> child's birth certificate number

Example: "DREN S1234567A T1234567B"

Enquiry of mobile number registration
ENQM <space> NRIC

Example: “ENQM S1234567A”

Enquiry of NRIC registration
ENQN <space> NRIC

Example: “ENQN S1234567A”

Enquiry of the proxy registered to the child’s Birth Certificate
ENQN <space> parent's NRIC <space> child's birth certificate number

Example: "ENQN S1234567A T1234567B"

Y

Eligibility

You must

a) Be a NRIC holder with registered with us
b) Hold at least one of the following accounts:
    a. Savings Account
    b. Current Account
    c. Personal credit card holder (excluding business/ corporate cards)
c) Have your mobile number registered with us and sign up for SMS OTP authentication.

Update mobile phone number for SMS OTP (one-time password)