Payments & Transactions

GIRO

Set up GIRO payment with OCBC

1. How do i set up GIRO payment? 

You can set up:

a) On OCBC Online Banking:

  1. Go to “Payment & Transfer” on the left hand menu
  2. Choose “GIRO services”, then “GIRO application”
  3. Complete and submit the form

b) On OCBC Mobile Banking,
         i.  Login to mobile banking.
        ii. Tap on the menu bar on the top left of the screen.
       iii. Tap on “More services”.
       iv. Select “GIRO services”.
        v. Select “Set up GIRO payment”. 
       vi.  Select the organisation and follow the mobile banking instructions.

Your application will be sent to the billing organisation so they can update their billing records. They will let you know within 14 days if your application is successful.

Please click here to refer to the list of billing organisations and the bill reference number format guide for GIRO application

How to terminate your OCBC GIRO payment arrangement

1. How to terminate your GIRO payment arrangement?

You can do so:

 a) On OCBC Online Banking

  1. Go to “Payment & Transfer” on the left hand menu
  2. Choose “GIRO services” then “View GIRO Payments”
  3. Search for the GIRO arrangement under the current or saving account it is paid from
  4. Select “GIRO arrangement” and click “Terminate”

 b) On OCBC Mobile Banking,

  1. Login to mobile banking.
  2. Tap on the menu bar on the top left of the screen.
  3. Tap on “More services”.
  4. Select “GIRO services".
  5. Select “View or terminate GIRO”.
  6. Follow the mobile banking instructions.

 c) At any of our branches

 b) Call us at 1800 363 3333

Note:

  1. You can only terminate GIRO arrangements that are currently active.
  2. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again.
  3. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated.
  4. Terminated’ GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB.

2.  When will the termination take effect? 

If you terminate any GIRO arrangement online, the termination is immediate. Please be reminded to pay any outstanding payment to the billing organisation through other payment means.

 

Status of GIRO application

If you had applied for GIRO through the billing organization, it will inform you of the outcome. Please call them directly if you wish to check on your application status.

If you application is approved, the first GIRO payment will be 21 days from date of approval. If your application is unsuccessful, OCBC Bank will notify you on the rejection.

If you had applied for GIRO through OCBC Bank, you can check on the status on Internet or Mobile Banking the next day. If the application status is not shown, please call us.

1. How do I check my GIRO application status?

 a)  On OCBC Online Banking

  1. Go to “Payment & Transfer” on the left hand menu
  2. Choose “GIRO services” then “View GIRO Payments”
  3. Search for the GIRO arrangement under the current or saving account you have applied under

 b) On OCBC Mobile Banking,

  1. Login to mobile banking.
  2. Tap on the menu bar on the top left of the screen.
  3. Tap on “More services”.
  4. Select “GIRO services”.
  5. Select “View or terminate GIRO”.

Changes to Interbank GIRO

1. Setting up of payment instructions

  • Easy set-up of payment instructions without the need for branch code (it will be replaced by Bank Identifier Code (BIC))
  • Increase in account number field to allow entry of full bank account number
  • Provide clarity on transfers details in your bank statements

2. What do you mean by the full bank account number?

The full bank account number will include the branch code followed by the existing account number. Please refer to examples below:

  • Current account (12-digit): 501123456001
  • Savings account (10-digit): 5011123456

3. When will I be required to enter the full bank account number?

You will be required to enter the full bank account number when you set up GIRO and FAST instructions.

4. Do I need to remember the bank's BIC for my OCBC Online Banking GIRO/FAST transaction?

You are not required to memorise the bank's BIC as you only need to select the name of the bank that you wish to transfer to.