E-Statement is an electronic version of your paper statement in Adobe PDF format that can be retrieved through OCBC Online Banking. With e-Statement, you can conveniently store your OCBC bank statements in softcopy so that it is easy to retrieve at any time. This also helps to reduce paper clutter and save time needed to sort through monthly paper statements.
Email e-Statement is a soft copy of your account statement or credit card statement that is delivered to your latest registered email address with us.
Note: You will need your Hardware Token in order to update your email address via Online Banking.
At an OCBC ATM / ATM PLUS:
1. Select “Other Services”
2. Select “Other Services”
3. Select “Update Contact Particulars
Note that once you have opted in for e-Statement, you will not receive the paper statement starting from the next printing date of the statement. Your e-Statements will be stored in Online Banking for up to 3 years commencing from the time of subscription.
If you subscribe for this service after 9pm, you can only make further changes after 9am tomorrow. You may still be able to view and download past statements in the meantime.
On opening the PDF, you will be asked to enter a 12-character alphanumeric password. It consists of the last 5 characters and digits of your NRIC or passport number, followed by your date of birth in the format of DDMmmYY. The password is case-sensitive. For example, if your NRIC is S12432223G and the date of birth is 08-08-1988, then your password will be 2223G08Aug88.
Through Online Banking:
Once you have changed your password, you will not be able to use this new password to open previous e-statements.
Currently, we offer the e-Statement service for Current & Savings, Credit Cards and EasiCredit accounts.
However, please note that accounts such as Fixed Deposits, Passbook Savings, Mighty Savers, trust and joint (with signing condition requiring both signatories) accounts are not eligible for e-Statements.
Your e-Statement is available in the immediate statement cycle if you make the selection before the statement print date. However, due to our batch processing, the statement may take up to 1 to 2 working days to be available for your viewing. We also recommend subscribing to our eAlert notification through SMS and/or email so that you will be notified when your monthly statement is ready for viewing.
This is a free service available to all customers.
You can subscribe to SMS and email alerts for the bank to notify you whenever your e-Statement is available for viewing through OCBC Online Banking.
Your e-Statement will be ready for viewing 1 to 2 working days after every statement cycle date.
Adobe Acrobat Reader version 7.0 and above is required to view and print your e-Statements. This software is free and can be downloaded from http://get.adobe.com/reader/.
Revert to paper statement through Online Banking:
Please note that if you have a FRANK account, you cannot revert to paper statement as there are no paper statements for FRANK, 360 and Monthly Savings Accounts.