Payments & Transactions

eStatements

Purpose of eStatement

e-Statement is an electronic version of your paper statement in Adobe PDF format that can be retrieved through OCBC Online Banking. With e-Statement, you can conveniently store your OCBC bank statements in softcopy so that it is easy to retrieve at any time. This also helps to reduce paper clutter and save time needed to sort through monthly paper statements.

Cost of using e-Statement

This is a free service available to all customers with OCBC Online Banking and with accounts eligible for e-Statement.

Software needed to view e-Statement

Adobe Acrobat Reader is required to view and print your e-Statements. This software is free and can be downloaded from http://get.adobe.com/reader/

Adobe Reader is very likely to be already installed on your PC or laptop, do check before you download and install.

Apply for e-Statement

Apply through Online Banking :


  1. Login to Online Banking with your access code and PIN
  2. Select “Your Accounts“ under the menu
  3. Select “Manage e-Statements”
  4. Sign-up for e-Statement for your account/s by checking the boxes

Note that once you have opted in for e-Statement, you will not receive the paper statement starting from the next printing of the statement. Your e-Statements will be stored in Online Banking for up to 6 month for deposit accounts and 12 months for credit card accounts.

To revert to paper statement, simply uncheck the corresponding checkboxes.

Products that offer e-Statements

e-Statement is a free service.

Currently, we are offering the e-Statement service for Deposits, Credit Cards and EasiCredit.

However, please note that accounts such as Fixed Deposits, Passbook Savings, Mighty Savers, trust and joint accounts are not eligible for e-Statements.

Processing time after opt-in to e-Statement

Your e-Statement is available for the immediate statement cycle if you make the selection before the statement print date. However, due to our batch processing, the statement may take up to 1 to 2 working days to be available for your viewing. You should also ensure that you subscribe to our eAlert notification through SMS and/or email so that you will be notified when your monthly statement is ready.

Revert to paper statement

Revert to paper statement through Online Banking :


  1. Login to Online Banking with your access code and PIN
  2. Select "Your Accounts" under the menu
  3. Select "Manage e-Statements"
  4. Un-check the boxes for the corresponding account/s to revert to paper statement

Please note that if you have a FRANK account, you cannot revert to paper statement as there are no paper statements for FRANK.

Setting alerts for your monthly e-Statements

You can set SMS/email alerts for the bank to notify you whenever your e-Statement is available for viewing through Online Banking. In this way, you will always be alerted whenever your e-Statements for deposit and card accounts are ready for you to retrieve.

Set monthly alerts for your e-Statement through Online Banking.


  1. Login to Online Banking with your access code and PIN
  2. Select "Customer Service" under the menu
  3. Select "Manage eAlerts"
  4. Expand "Update Account Details"
  5. Check the boxes corresponding to "When your e-Statement is available for viewing" to receive SMS and/or Email alert when your e-Statement is ready

Viewing your e-Statement

You can view your e-Statements after you've logged into Online Banking:


  1. Login to Online Banking with your access code and PIN
  2. Select "Your Accounts" under the menu
  3. Select "View e-Statements"
  4. Select the account type and month for viewing

Receiving notification when your e-Statement is ready

If you subscribe to our e-Alert notification, you will be notified through SMS and/or email when your monthly e-Statement is ready.

Your e-Statement will be ready for viewing 1 to 2 working days after every statement cycle date.