Payments & Transactions

e-Statements

Purpose of e-Statement

E-Statement is an electronic version of your paper statement in Adobe PDF format that can be retrieved through OCBC Online Banking. With e-Statement, you can conveniently store your OCBC bank statements in softcopy so that it is easy to retrieve at any time. This also helps to reduce paper clutter and save time needed to sort through monthly paper statements.

Email e-Statement

Email e-Statement is a soft copy of your account statement or credit card statement that is delivered to your latest registered email address with us.

Update Email Address to receive email e-Statement

Online Banking:

  1. Login to Online Banking with your access code and PIN
  2. Select “Customer Service” in the top navigation bar
  3. Select “Change Personal Details”
  4. Update your email address

Note: You will need your Hardware Token in order to update your email address via Online Banking.

At an OCBC ATM / ATM PLUS:
1. Select “Other Services”

2. Select “Other Services”

3. Select “Update Contact Particulars

Subscribe to e-Statement

Online Banking:

  1. Login to Online Banking with your access code and PIN
  2. Select “Your Accounts” in the top navigation bar
  3. Select “Manage e-Statements”
  4. Choose to receive your e-Statements via “Online Banking” or “Online Banking and Email” by selecting that option.
  5. Check the boxes for the account(s) you wish to receive e-Statements


 Mobile Banking:

  1. Login to Mobile Banking with your Access Code and PIN
  2. Select “Menu”
  3. Select “e-Statements”
  4. Select "Manage e-Statements"
  5. Choose to receive your e-Statements via “Online Banking” or “Online Banking and Email” by selecting that option.
  6. Check the boxes for the account(s) you wish to receive e-Statements


OCBC.com:

  1. Go to ocbc.com/eStatements
  2. Enter your details
  3. Select "Subscribe to e-Statements" from the dropdown list
  4. Verify your email address dispayed and click on "Confirm"

 
Note that once you have opted in for e-Statement, you will not receive the paper statement starting from the next printing date of the statement. Your e-Statements will be stored in Online Banking for up to 3 years commencing from the time of subscription.

If you subscribe for this service after 9pm, you can only make further changes after 9am tomorrow. You may still be able to view and download past statements in the meantime.

Check the boxes for the account(s) you wish to receive e-Statements

Viewing your password-protected e-Statement via email

On opening the PDF, you will be asked to enter a 12-character alphanumeric password. It consists of the last 5 characters and digits of your NRIC or passport number, followed by your date of birth in the format of DDMmmYY. The password is case-sensitive. For example, if your NRIC is S12432223G and the date of birth is 08-08-1988, then your password will be 2223G08Aug88.

Changing your email e-Statement Password

Through Online Banking:

  1. Login to Online Banking with your access code and PIN
  2. Select “Customer Service” under the menu
  3. Select “Change e-Statement Password”
  4. Enter the new password (8-16 alphanumeric characters), confirm and click on “Submit”

Once you have changed your password, you will not be able to use this new password to open previous e-statements.


Through OCBC.com:

  1. Go to ocbc.com/eStatements
  2. Enter your details
  3. Select "Change e-Statement password" from the dropdown list
  4. Enter your new password and click "Submit"

Viewing your e-Statement on OCBC Online & Mobile Banking

Online Banking:

  1. Login to Online Banking with your access code and PIN
  2. Select “Your Accounts” under the menu
  3. Select “View e-Statements”
  4. Select the account type and month for viewing

 

Mobile Banking:

  1. Login to Mobile Banking with your Access Code and PIN
  2. Select “Menu”
  3. Select “View e-Statements”
  4. Select the account type and month for viewing

Products that offer e-Statement

Currently, we offer the e-Statement service for Current & Savings, Credit Cards and EasiCredit accounts.

However, please note that accounts such as Fixed Deposits, Passbook Savings, Mighty Savers, trust and joint (with signing condition requiring both signatories) accounts are not eligible for e-Statements.

Processing time after opt-in to e-Statement

Your e-Statement is available in the immediate statement cycle if you make the selection before the statement print date. However, due to our batch processing, the statement may take up to 1 to 2 working days to be available for your viewing. We also recommend subscribing to our eAlert notification through SMS and/or email so that you will be notified when your monthly statement is ready for viewing.

Cost of using e-Statement

This is a free service available to all customers.

Receiving notification when your e-Statement is ready

You can subscribe to SMS and email alerts for the bank to notify you whenever your e-Statement is available for viewing through OCBC Online Banking.

  1. Login to Online Banking with your access code and PIN
  2. Select “Customer Service” under the menu
  3. Select “Manage eAlerts”
  4. Expand “Other Online Banking activities”
  5. Check the boxes corresponding to “When your e-Statement is available for viewing to receive SMS and/or Email alert when your e-Statement is ready

 
Your e-Statement will be ready for viewing 1 to 2 working days after every statement cycle date.

Software needed to view e-Statement

Adobe Acrobat Reader version 7.0 and above is required to view and print your e-Statements. This software is free and can be downloaded from http://get.adobe.com/reader/.

Revert to paper statement

Revert to paper statement through Online Banking:

  1. Login to Online Banking with your access code and PIN
  2. Select "Your Accounts" under the menu
  3. Select “Manage e-Statements”
  4. Un-check the boxes for the corresponding account/s to revert to paper statement

Please note that if you have a FRANK account, you cannot revert to paper statement as there are no paper statements for FRANK, 360 and Monthly Savings Accounts.