Go paperless for a better environment

Electronic documents comprise eStatements and eLetters. These are statements and letters that are made available to you in PDF format via the OCBC app and Internet Banking. From July 2026, have three years’ worth of past documents at your fingertips. This will increase to seven years over time.

Here is the timeline for the next three years:
2026: Up to three years’ worth of past documents
2027: Up to four years’ worth
2028: Up to five years’ worth

Electronic documents reduce clutter and time spent organising your paper documents. In addition, you will receive useful notifications (e.g. payment reminders) in a timelier manner.

Please click here for the list of products that you can choose to receive eLetters for. For your security, we will still send certain letters – such as those regarding changes made to your mailing address, or involving the OCBC Wealth Account – by mail.

Do note that eLetters are not available for joint accounts where all account holders must jointly perform any action.

For your security, we will still send certain letters – deemed ‘essential’ – by mail. You can access these letters digitally via the OCBC app or Internet Banking.

‘Essential’ letters include those requiring:

• Changes made to your mailing address
• Your written response or actions
• A hard copy to be presented (e.g. to redeem a gift) or where one or more documents are enclosed (e.g. a pre-filled form that needs to be submitted to us)