Go paperless for a better environment

Documents are a collection of electronic Statements and Letters.

Statements and Letters are electronic versions of your statements and letters in Adobe PDF format that can be retrieved through OCBC Online Banking. These Documents will be available and stored securely and electronically for up to 3 years from the time you subscribe for them.

Documents reduce clutter and eliminate time spent in organising or keeping your monthly paper statements and letters. You will also receive payment reminders for your credit card bills and letter advice.

Please click here for the list of products that you can choose to receive electronic letters for. For your security, we will still send certain letters – such as those regarding changes made to your mailing address, or involving the OCBC Wealth Account – by mail.

Do note that electronic letters are not available for joint accounts where all account holders must jointly perform any action.

For your security, we will still send certain letters – deemed ‘essential’ – by mail. You can access these letters digitally via the OCBC Digital app or Internet Banking.

‘Essential’ letters include those requiring:

• Changes made to your mailing address
• Your written response or actions
• A hard copy to be presented (e.g. to redeem a gift) or where one or more documents are enclosed (e.g. a pre-filled form that needs to be submitted to us)