What are the changes that will be made from 30 June 2026 onwards?

From 30 June 2026, all electronic Documents such as Statement and Letters will no longer be sent as an email attachment. You can view them via OCBC app and OCBC Internet Banking.

Why are email attachments being phased out?

We are updating the way you view electronic Statements and Letters. Moving forward, you can access them conveniently via the OCBC app and OCBC Internet Banking.

I currently receive paper statements and letters. Am I affected?

No, you will not be affected by this change. If you currently opt to receive paper statement(s), you will continue to receive them as usual.

How will I be affected if I am a joint account holder?

If the primary account holder has logged in to OCBC app or OCBC Internet Banking from July 2025, all joint account holders can view electronic documents online. Otherwise, documents will be sent by physical mail to the registered account mailing address.

Documents are a collection of electronic Statements and Letters.

Statements and Letters are electronic versions of your statements and letters in Adobe PDF format that can be retrieved through OCBC Internet Banking. These Documents will be available and stored securely and electronically for up to 3 years from the time you subscribe for them.

Documents reduce clutter and eliminate time spent in organising or keeping your monthly paper statements and letters. You will also receive payment reminders for your credit card bills and letter advice.

You can choose to have us alert you via OCBC app and push notifications or emails when your Statements and Letters are ready. We can also email you electronic Statements and Letters when they are available.

An electronic (or soft copy) statement of your account or credit card can be sent to the email address you registered with us. The sender will be ‘OCBC Documents’ and the email address is documents@ocbc.com. This statement will also be available for viewing via OCBC app/OCBC Internet Banking.

An electronic (or soft copy) letter can be sent to the email address you registered with us. The sender will be ‘OCBC Documents’ and the email address is documents@ocbc.com. This letter will also be available for viewing via OCBC app/OCBC Internet Banking.

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Tap on “More” icon in the bottom navigation bar
3. Tap on “Profile & app settings
4. Select “Update phone number/email”
5. Key in your email address

Note: You may need your Hardware Token to change your email address via the OCBC app.

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN.
2. Select “Customer Service” in the top navigation bar
3. Select “Change Personal Details”
4. Key in your email address

Note: You will need to authorize using OCBC OneToken* to change your email address via OCBC Internet Banking.

*If you have activated OCBC OneToken, you’ll not be required to enter OTPs for both the OCBC app and OCBC Internet Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

OCBC ATM/ATM PLUS/New ATM/Service Kiosk:

1. Insert your card and enter your PIN
2. Select “Other Services” > “Other Services”
3. Select “Update Contact Particulars”

You will be asked to enter an 11-character alphanumeric password (case-sensitive) when you click on the PDF. This password is made up of the last 4 characters of your NRIC or passport number, followed by your date of birth in the format of DDMmmYY. Both your Statements and Letters will share the same password.

For example, if your NRIC is S1234567A and the date of birth is 08-08-1988, then your password will be 567A08Aug88.

Once your electronic Statements and/or Letters are available for viewing via OCBC app and OCBC Internet Banking, we will continue to notify you via email (if we have your email address in our records) and/or push notification on the OCBC app (if you have enabled push notifications via the OCBC app).

You may provide us with your current email address via OCBC Internet Banking or the OCBC app; or at an OCBC ATM, new ATM or Service Kiosk. To learn how to enable push notifications, visit OCBC Push Notifications Service.

OCBC app:

1. Log in to the OCBC app with your Access Code and PIN/Biometrics
2. Tap on “More” icon in the bottom navigation bar
3. Click on “Documents – Statements & Letters” > “Change passwords”
4. Enter the new password (8-16 alphanumeric characters) > Confirm new password and click Submit

OCBC Internet Banking:

1. Log in to OCBC Internet Banking with your Access Code and PIN
2. Select “Customer service” in the top navigation bar
3. Under “Internet banking settings”, click on “Change Documents password”
4. Enter the new password (8-16 alphanumeric characters > Confirm new password and click Submit

OCBC.com:

1. Go to ocbc.com/estatements
2. Enter your details
3. Select “Change Document Password” from the menu
4. Enter your new password and click “Submit”

Your new password cannot be used to open Documents already sent to you. To open such Documents, you must use the older password(s).

You can view them through:

OCBC app:

1. Log in to the OCBC app
2. Tap “More” at the bottom navigation bar and scroll down to “Documents - Statements & Letters”
3. Tap “View Documents”

OCBC Internet Banking:

1. Log in to OCBC Internet Banking
2. Click “View accounts” in the top navigation bar
3. Click “View Documents”

View your electronic Statements and Letters by type and date range

Yes, you can save the electronic Statements and Letters from the OCBC app or OCBC Internet Banking and print it afterward.

Yes. Your past documents will continue to be available online, and from July 2026 we are increasing the number of years you can view, over time.

Here’s an example timeline:
2026: Up to 3 years of past documents
2027: Up to 4 years
2028: Up to 5 years

You may subscribe for electronic Statements for your CPF Investment Account, SRS Account, loans, credit cards, EasiCredit, Extra Cash Loans, Child Development Account and current and savings accounts.

Note: This also includes certain statements, such as the Wealth Report, which provides a consolidated view of your finances.

However, Time Deposits, Passbook Savings, trust accounts and joint accounts operated with joint signing authority are not eligible for electronic Statements.

Please click here for the list of products that you can choose to receive electronic letters for. For your security, we will still send certain letters – such as those regarding changes made to your mailing address, or involving the OCBC Wealth Account – by mail.

Note: This also includes certain letters, such as Contract Notes, which provide details on your transactions.

Do note that electronic letters are not available for joint accounts where all account holders must jointly perform any action.

For your security, we will still send certain letters – deemed ‘essential’ – by mail. You can access these letters digitally via the OCBC app or OCBC Internet Banking.

‘Essential’ letters include those requiring:

• Changes made to your mailing address
• Your written response or actions
• A hard copy to be presented (e.g. to redeem a gift) or where one or more documents are enclosed (e.g. a pre-filled form that needs to be submitted to us)

Your Documents will be available from the next cycle if you opt for them before the Statement/Letter is generated. Due to processing time, Documents may take up to 2 working days from the date of generation to be available.

We recommend that you subscribe to e-Alerts so you will receive SMS and/or email notifications when Documents are available.

This service is free for all customers.

Adobe Acrobat Reader version 7.0 and above is required to view and print your Documents. This software is free and can be downloaded from http://get.adobe.com/reader/.

You can update your preferences via:

OCBC app:

1. Log in to the OCBC app
2. Tap “More” at the bottom navigation bar and scroll down to “Documents – Statements & Letters”
3. Tap “Manage documents”
4. Toggle off the control for the corresponding account(s) to receive paper statements

OCBC Internet Banking:

1. Log in to OCBC Internet Banking
2. Select “View accounts” in the top navigation bar
3. Under “Documents”, select “Manage Documents”
4. Toggle off the control for the corresponding account(s) to receive paper statements

You can update preferences via:

OCBC app:

1. Log in to the OCBC app
2. Tap “More” at the bottom navigation bar and scroll down to “Documents – Statements & Letters”
3. Tap “Manage documents”
4. Click on the “Letters” tab
5. Toggle off the control to receive paper letters

OCBC Internet Banking:

1. Log in to OCBC Internet Banking
2. Select “View accounts” in the top navigation bar
3. Under “Documents”, select “Manage Documents”
4. Click on the “Letters” tab
5. Toggle off the control to receive paper letters