eStatements | Help & Support | OCBC Singapore

Help And Support

Payments and Transactions - eStatements

Frequently asked questions
  • Why e-Statement

    E-Statement is an electronic version of your paper statement in Adobe PDF format that can be retrieved through OCBC Online Banking. Your e-Statements will be stored securely as soft copy up to 3 years from time of subscription so it is easy to retrieve at any time. This also helps to reduce paper clutter and save time in organising or keeping your monthly paper statements.

  • Email e-Statement

    Email e-Statement is a soft copy of your account statement or credit card statement that is delivered to your latest registered email address with us.

  • Update Email Address to receive email e-Statement

    Receive notification when your e-Statement is ready

    You will be notified via email when your e-Statement is available for viewing via OCBC Online/Mobile banking. Please update your email address via Online/Mobile Banking or at an OCBC ATM/ATM PLUS/New ATM/Service kiosk.

    Ways to update your email address
    Via Mobile Banking app:

    1. Login to Mobile Banking with your access code and PIN/biometric
    2. Select "Settings" under Menu
    3. Select "Update phone number/email"
    4. Update your email address

    Note:You may need your Hardware Token in order to update your email address via Mobile Banking

    Via Internet Banking:

    1. Login to Online Banking with your access code and PIN
    2. Select “Customer Service” in the top navigation bar
    3. Select “Change Personal Details”
    4. Update your email address

    Note: You may need your Hardware Token in order to update your email address via Online Banking.

    Via an OCBC ATM/ATM PLUS/New ATM/Service Kiosk:

    1. Insert your card and enter your PIN.
    2. Select Other Services > Other Services”
    3. Select “Update Contact Particulars
  • Subscribe to e-Statement

    Online Banking:

    1. Login to Online Banking with your access code and PIN

    2. Select “Your Accounts” in the top navigation bar

    3. Select “Manage e-Statements”

    4. Choose to receive your e-Statements via “Online Banking” or “Online Banking and Email” by selecting that option.

    5. Check the boxes for the account(s) you wish to receive e-Statements

    Mobile Banking:

    1. Login to Mobile Banking with your Access Code and PIN

    2. Select “Menu”

    3. Select “e-Statements”

    4. Select "Manage e-Statements"

    5. Choose to receive your e-Statements via “Online Banking” or “Online Banking and Email” by selecting that option.

    6. Check the boxes for the account(s) you wish to receive e-Statements

    OCBC.com:

    1. Go to ocbc.com/eStatements

    2. Enter your details

    3. Select "Subscribe to e-Statements" from the dropdown list

    4. Verify your email address dispayed and click on "Confirm"

     Note that once you have opted in for e-Statement, you will not receive the paper statement starting from the next printing date of the statement. Your e-Statements will be stored in Online Banking for up to 3 years commencing from the time of subscription.

    If you subscribe for this service after 9pm, you can only make further changes after 9am tomorrow. You may still be able to view and download past statements in the meantime.

    Check the boxes for the account(s) you wish to receive e-Statements
  • View your password-protected e-Statement via email

    You will be asked to enter a 11-character alphanumeric password (case sensitive) when you open the PDF. It consists of the last 4 characters of your NRIC or passport number, followed by your date of birth in the format of DDMmmYY.

    For example, if your NRIC is S1234567A and the date of birth is 08-08-1988, then your password will be 567A08Aug88.

  • Receive notification when your e-Statement is ready

    You will be notified via email when your e-Statement is available for viewing via OCBC Online/Mobile Banking. Please update your email address via Online/Mobile Banking or at an OCBC ATM, new ATM or Service Kiosk. Click here for more details

    If you have previously opted out of receiving the email alert, you may opt in via Online Banking:

    1. Tap on “Customer Service” > “Manage e-Alerts”
    2. Select “Other Online Banking Activities”
    3. Tick the email checkbox for “When your e-statement is available for viewing” alert
    4. Additionally, you may opt to receive push notification alerts on your OCBC Mobile Banking app. Click Here to learn how to register for OCBC Push Notification services.

  • How to change your email e-Statement Password

    Internet Banking:

    1. Login to Internet Banking

    2. At the top menu, select "Your Accounts" > View e-Statements

    3. Click on “Change e-Statement Password”

    4. Enter the new password (8-16 alphanumeric characters), confirm and click Submit

    Once you have changed your password, you will not be able to use this new password to open previous e-statements.

    Via ocbc.com/eStatements:

    1. Go to ocbc.com/eStatements

    2. Enter your details

    3. Select "Change e-Statement password" from the dropdown list

    4. Enter your new password and click "Submit"

  • View e-Statement on OCBC Internet & Mobile Banking

    Internet Banking:

    1. Login to Internet Banking

    2. At the top menu, select Your Accounts > View e-Statements

     

    Mobile Banking:

    1. Login to OCBC Mobile Banking app

    2. Tap on top left menu > e-Statements > View e-Statements

  • Products that offer e-Statement

    Currently, we offer the e-Statement service for CPFIA, SRS accounts, Loans, Credit Card, EasiCredit, Extra Cash Loan, Child Development Account and Current and Savings accounts.

    Please note that accounts such as Fixed Deposits, Passbook Savings, trust and joint (with signing condition requiring both signatories) accounts are not eligible for e-Statements.

  • Processing time after opt-in to e-Statement

    Your e-Statement is available in the immediate statement cycle if you make the selection before the statement print date. However, due to our batch processing, the statement may take up to 1 to 2 working days to be available for your viewing. We also recommend subscribing to our eAlert notification through SMS and/or email so that you will be notified when your monthly statement is ready for viewing.

  • Cost of using e-Statement

    This is a free service available to all customers.

  • Software needed to view e-Statement

    Adobe Acrobat Reader version 7.0 and above is required to view and print your e-Statements. This software is free and can be downloaded from http://get.adobe.com/reader/.

  • Revert to paper statement

    Revert to paper statement through Online Banking:

    1. Login to Online Banking with your access code and PIN

    2. Select "Your Accounts" under the menu

    3. Select “Manage e-Statements”

    4. Un-check the boxes for the corresponding account/s to revert to paper statement

    Please note that you cannot revert to paper statement for FRANK, 360 and Monthly Savings Accounts.