Online & Mobile Banking

Overview

Internet Banking - New Look

1. Why are you changing the OCBC Internet Banking look and feel?

We are refreshing the look and feel to have a clean and simplified look.

2. Is this a phishing website?

No, please note that this is the new look and feel for OCBC Internet Banking. To ensure you are accessing the correct website, please always type in www.ocbc.com/login into your browser’s address bar. The Internet Banking pages are secure and information transmitted from your computer to our systems are encrypted which is indicated by the "closed lock" icon on the address bar.

3. What were changed in OCBC Internet Banking?

We have changed the entire look and feel on the following:

  • Brand new login
  • Simplified dashboard
  • Refreshed new look

 4. Is the new OCBC Internet Banking safe?

We have put in place necessary security practices and measures to safeguard against risks such as online theft of credentials, virus attacks, hacking, unauthorised access and fraudulent transactions. However, to ensure your online security and account information are not compromised, we recommend that you follow the OCBC Internet Banking security guidelines.

5. I am unable to login to the new OCBC Internet Banking. What should I do?

Please follow the steps here 

6. What are the recommended browsers and screen resolution to access the new OCBC Internet Banking?
The site is best viewed with screen resolution of 1024px by 768px with the following browsers.

  • Internet Explorer 11 or later
  • Firefox latest 10 versions
  • Safari version 9 or later
  • Chrome latest 10 versions

Apply for Online Banking

Via online / mobile banking

 

  1. Go to https://internet.ocbc.com/internet-banking/inbregistration/index
  2. Fill in the details and submit the online form
  3. You will get instant access to Online Banking.

 

Via OCBC ATM

 

  1. Insert your OCBC ATM card
  2. Select "Other Services" after entering your ATM PIN
  3. Select "Other Services"
  4. Select "Internet / Mobile / Phone Banking"
  5. Select "Internet / Mobile Banking Application"
  6. Enter your new 6-digit Internet Banking PIN
  7. To confirm, enter your new 6-digit Internet Banking PIN again. A transaction receipt will be issued to you, stating your access code for your login.
  8. Select the 2FA token of your choice and follow the onscreen instructions.

 

By mail

Collect and complete an online banking application form from any of our branches.

Mail it to:
Oversea-Chinese Banking Corporation Ltd
Account Services
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

At any of our branches

1. Visit any of our branches
2. Select your Internet Banking PIN on the spot
3. Start accessing Online Banking immediately

Internet Banking in Simplified Chinese

1. Is Simplified Chinese language available on Internet Banking and Mobile Banking?

Simplified Chinese is available on Internet Banking (desktop) currently.

2. How do I select my language preference?

You may click on the language bar located at the top menu and select your preferred language.

Update personal particulars

Via OCBC Online
1. Login to online banking.
2. Click “Customer Service” in the top navigation bar.
3. Select “Change personal details”.
4. Enter details you would like changed (fields left blank will not be changed).
5. Click “Next” to proceed.
6. Check that your details are correct.
7. Authorise transaction using your hardware token and click “Submit” to complete the transaction.*

Via Mobile Banking
1. Login to mobile banking.
2. Tap on the menu bar on the top left of the screen.
3. Tap on the "user-settings icon” at the top right of the screen.
4. Tap “Update phone number / email".
5. Enter details you would like changed (fields left blank will not be changed).
6. Click “Next” to proceed.
7. Check that your details are correct.
8. Authorise transaction using your hardware token and click “Submit” to complete the transaction.*

*If you have activated OCBC OneToken, you’ll not be required to enter OTPs for both, Online and Mobile Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

Fees and charges

Online / mobile banking is free of charge. However standard transactional fees for some banking services may apply.

View fees and charges guide here.

Credit card fee waiver

To submit a Card waiver request, please use any of the following options:

At the top menu, select Customer Service > Cards > Credit card fee waiver.

  • Via Mobile Banking app

Tap on top left menu > More services > Card services > Credit card fee waiver.

Your waiver request is subject to approval. You will be notified of the outcome via SMS in a few minutes.

Change mailing address

You can change the mailing address of the following accounts that are tagged to your Online Banking access code. 


For current and savings accounts and OCBC credit cards, we will change the address immediately. The following accounts and products will take 7 business days for changes to take effect:

 

  1. Loans
  2. Unit trust
  3. CPF - SRS
  4. Foreign exchange
  5. Nominees
  6. Bills
  7. Treasury products
  8. Safe deposit box
  9. iOCBC
  10. OAC / Great Eastern

 

Eligibility for online banking

To apply for online banking, you should be an existing principal card holder of an OCBC credit card, or have at least one of the following OCBC accounts:

 

  1. Savings Account
  2. Current Account
  3. Foreign Currency Call Account
  4. Foreign Currency Checking Account
  5. CPF Investment Account
  6. Supplementary Retirement Scheme (SRS) Account

About Money In$ights

  1. What is Money In$ights?

    Money In$ights is a new online feature that allows you to track and manage your cashflow over time. It automatically categorises your spending and displays your spending history by either category or top spend.

    You can also set budgets and have alerts sent to you when you are close to exceeding them.  For more information, you can visit www.ocbc.com/moneyinsights.
  2. Is Money In$ights free?

    Yes, Money In$ights is free for all OCBC customers.
  3. Is Money In$ights available on mobile banking?

    Yes, this feature is available on our iPhone, iPad and Android app. It is also accessible through web browsers on your mobile devices.
  4. How do I access Money In$ights?

    Money In$ights can be accessed through online or mobile banking.

    Online banking users can search for Money In$ights under the “Your Accounts” tab after logging in. Mobile banking users can access Money In$ights by using the Menu.
  5. What are the charts that I see on the Money In$ights page?

    The Money Flow chart allows you to see where your money in your accounts flows over time. You'll see a detailed categorization of your spending when you scroll down. This makes your online banking experience with us easier and more intuitive. At a glance, you'll be able to see if there is an increase in your spending or if you're on track with your savings plan.
  6. Which accounts are included in Money In$ights?

    Money In$ights includes transactions and balances for all your current, savings, credit cards and EasiCredit accounts.
  7. How does the auto-categorisation work? 

    We will record the transactions you do and do our best to assign them to certain categories. If we are unable to categorise the transactions automatically, you can also categorise it for yourself. You can also change the categorisation of any transaction, and all future transactions that are similar will be categorised automatically.
  8. Can I add more categories by myself?

    We have 13 different categories available for you to tag your spending to and we believe that should cover most types of spending that you normally incur.
  9. What is the 'Set Your Budget' feature about?

    'Set Your Budget'
    enables you to be in control of your monthly spend. When you set a budget on a monthly basis or in a category, we will keep track of your spending for you.

    You can monitor your monthly total spending or category budgets using email or SMS alerts
  10. What happens if I spend more than my budget? Is there a penalty?

    No worries! This is just a tool to help you monitor your money so there is no penalty. The excess amount spent will be reflected in red in the Money Flow chart or Category chart.
  11. Is the SMS alert for alerting me when I overspend free of charge?

    Yes, rest assured that it is free!
  12. Can I set a budget ahead for upcoming months?

    Once you have set a budget, it will be saved and you do not have to set it again every month.
  13. I am a supplementary cardholder. Why can't I view the balances of my card?

    You cannot view the balances on the supplementary card as it is tied to the primary cardholder but you can view your spending incurred on your own supplementary card.
  14. I am a joint account holder. Can I use Money In$ights?

    Yes, you can. Transactions within the joint account will be reflected in Money In$ights as well.
  15. Is the demo the same as what I see on my own Money In$ights?

    The features that we offer will be the same. You will also be able to see your real data instead of the simulated data in the demo.
  16. Do you have an iPhone or iPad app version of this demo?

    The demo is only available for viewing on desktops or PCs.

Your 2018 finances at a glance

  1. Why was this email sent to me?

We took this opportunity to share some insights with you on how your finances were doing in 2018. This is a one-time exercise, and we welcome your feedback.

  1. Why did you reveal my finances on email? Is it safe?

Please rest assured that this is only sent to the email address you registered with the bank. Further, the figures shown are representative no personally identifiable information is shared.

  1. How are these numbers derived?

The approximate figures in the email are extracted for the period of 01 January 2018 to 31 December 2018 and is rounded to hundreds or thousands, where applicable. Change in overall card spends are calculated for years 2018 and 2017. Log in to OCBC Online Banking to view your latest account details.

  1. Which accounts are taken into consideration?

Figures are derived from transactions and balances on your current and savings account(s), credit card(s), and loan account(s), as applicable. Joint account(s) are included if you are the main account holder.

  1. How are figures on spends and categories derived?

Spending includes transactions made on your OCBC Bank credit card(s), including transactions made on supplementary card(s) linked under your primary card, if any. Insights are derived by categorising spends under recognisable merchant codes.

  1. How are fund transfers derived?

These are 3rd party FAST transactions you made via OCBC Online Banking or ATMs.

  1. What do you mean by my funds sitting idle in my account?

This refers to your account balance which was available in your account.

  1. Where can I find more details?

You may find all details of your accounts in your account statements (sent to you via email, stored in your OCBC Internet or Mobile Banking account, or sent to you via mail). You may also view more insights on your money flow and spending on OCBC Money In$ights, available on OCBC Internet and Mobile Banking. e-Statements can also be downloaded via Online Banking to view the balance and transactions for your deposit, credit card and/or loan accounts.

  1. Will this be sent to me every year from now on?

This is a new initiative by the bank and we are evaluating customers’ interest and reception.

  1. I do not want to receive such emails again. How can I opt out?

We’re sorry to hear that. Simply click on the “opt-out” link at the bottom of the email and submit your preference.