To start, click on the “Need help?” button.
Please do not key in confidential information like your account or personal details, unless otherwise prompted. Your use of the service is subject to the terms and conditions.
Get the support you need in the way you prefer
Useful links for self-service
Perform simple banking services on your own without leaving your home or calling us.
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Get 24/7 assistance with OCBC Chatbot
Tap on our online services
Manage your accounts, cards and more on the OCBC app and OCBC Online Banking.
OCBC app
Available on Apple App Store, Google Play and Huawei AppGallery.
Download nowAvailable on Apple App Store, Google Play and Huawei AppGallery.
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OCBC Online Banking
Have trouble logging in? Retrieve your Access Code/PIN and register now if you do not have an online banking account.
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Log inContact us
Call us
Call us to speak to a customer service executive.
From 12am to 7.59am, we can only assist with urgent enquiries, such as those relating to fraud and lost cards. This will allow us to keep our lines clear for fraud and scam-related enquiries.
If you have questions about other matters, please call us from 8am to 11:59pm.
Personal Banking
Call 6363 3333 or +65 6363 3333 from overseas
Premier Banking
Call 1800 Premier (1800 773 6437) or +65 6530 5930 from overseas
Premier Private Client
Call 1800 424 8888 or +65 6424 8888 from overseas
Voyage Exchange (Concierge)
Call 6593 9999 or +65 6593 9999 from overseas
OCBC Voyage Customer Service
Call 6438 6088 or +65 6438 6088 from overseas
Bank of Singapore Voyage Customer Service
Call 6363 3888 or +65 6363 3888 from overseas
Collections hotline
Call 6319 9756 (Home Loan, Car Loan) or +65 6319 9756 from overseas
Call 6319 9753 (Cards, EasiCredit, Student Loan, Renovation Loan) or +65 6319 9753 from overseas
Card Fraud
Call 6535 7677 or +65 6535 7677 from overseas
Email us
Email us via the OCBC app or OCBC Online Banking.
We will take 5 working days to reply. If you need help urgently, please call us.
Write to us
Send a physical letter to our mailing address.
OCBC Bank
65 Chulia Street
#01-00
OCBC Centre
Singapore 049513
Download OCBC Digital
Scan the QR code to download the app on the Apple App Store, Google Play or Huawei App Gallery.
