Accounts

Accounts

Change personal details

1. Insert your OCBC ATM card.

2. Select "Other Services" after entering your PIN.

3. Select "Other Services".

4. Select "Update Contact Particulars".

Please note that this service is only applicable to savings, current, credit card and foreign currency call accounts.

Changes will take immediate effect.

Cheque Book Request

You can request for cheque book online via the following ways:

Via Online Banking (desktop)

1. Login with your Access Code and PIN.

2. On the top menu, click on "Customer Service" -> "Cheque services".

3. On the left menu, click on "Cheque book request".

4. Select your preferred account and indicate the number of cheque books, up to 5 maximum.

5. Click on the Next button to proceed and check for accuracy of your details.

6. Enter OTP.

7. Click on the Submit button to complete request.


Via Mobile Banking app

1. Login with your Access Code and PIN.

2. On the top left, tap on the menu icon -> "More services" -> "Cheque services" -> "Cheque book request".

3. Select your preferred account and indicate the number of cheque books, up to 5 maximum.

4. Tap on the Next button to proceed and check that your details are correct.

5. Tap on the Submit button.

6. Enter OTP.

7. Tap on the Submit button to complete request.


Via iPad app

1. Login with your Access Code and PIN.

2. On the top left, tap on the menu icon -> "More services" -> "Cheque services" -> "Cheque book request".

3. Select your preferred account and indicate the number of cheque books, up to 5 maximum.

4. Tap on the Next button to proceed and check that your details are correct.

5. Tap on the Submit button.

6. Enter OTP.

7. Tap on the Submit button to complete request.


How long does it take to receive the Cheque book requested on online banking?

Your online request will take up to 5 working days and will be delivered to you via normal mail postage to your mailing address that is tagged to your account.


Can I request for more than 1 cheque book?

Yes, you may choose to request up to 5 cheque books. Please note that a S$10 fee will be charged per cheque book on your account.



Via mail-in forms

Apply for your cheque book on OCBC Deposit / Plus! Deposit Accounts by completing the cheque book request form.

Apply for your cheque book on Plus! Savings / NTUC-OCBC Starter account here.

Cheque status enquiry

Via Online Banking (desktop):

1. Login with your Access Code and PIN.

2. On the top menu, click on "Customer Service" -> "Cheque services".

3. On the left menu, select "Cheque status enquiry".

4. Select your preferred account and enter the OCBC cheque number.

5. Click on Get status button.


Via Mobile Banking:

1. Open Mobile Banking app and login.

2. On the top left screen, tap on the menu icon and tap on "More services" -> "Cheque services" -> "Cheque status enquiry".

3. Select your preferred account and enter the OCBC cheque number.

4. Tap on Get status button.


Via iPad:

1. Open OCBC iPad app and login.

2. Tap on “Menu” and select "Other services" -> "Cheque status enquiry".

3. Select your preferred account and enter the OCBC cheque number.

4. Tap on Get status button.

Stop Cheque Request

Via Online banking

1. Login with your Access code and PIN.

2. On the top navigation menu, select "Customer Service" -> "Cheque services".

3. Select account and enter the cheque number. If there are more than 1 cheque, tick on "Stop a series of cheque".

4. Click on the Next button.

5. Check that your details are correct and click on the Submit button.

 

Via Mobile banking

1. Login with your Access code and PIN.

2. On the top left screen, tap on the menu icon and tap on "More services" -> "Cheque services" -> "Stop cheque payment".

3. Select account and enter the cheque number. If there are more than 1 cheque, tap on "Range of cheque".

4. Click on the Next button.

5. Check that your details are correct and click on the Submit button.

 

Via iPad app

1. Login with your Access code and PIN.

2. Tap on “Menu” and select "Other services" -> "Stop cheque payment".

3. Select account and enter the cheque number. If there are more than 1 cheque, tap on "Range of cheque".

4. Click on the Next button.

5. Check that your details are correct and click on the Submit button.

Lost cheque / cheque book

Via Online banking

1. Login to with your Access code and PIN

2. Select “Customer Service” and enter OTP

3. Select “Manage Accounts” -> “Stop Cheque Payment”

 

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

 

Via Mobile banking

1. Login to with your Access code and PIN

2. On the top left screen, tap on the menu icon and select "More services" -> "Card services" -> "Report lost ATM card".

3. Select your card.

4. Check that your details are correct and tap on the Confirm button.

 

Via iPad app

1. Login to with your Access code and PIN

2. On the top left screen, tap on the menu icon and select "More services" -> "Card services" -> "Report lost ATM card".

3. Tap on "Menu" -> "Other services" -> "Report lost ATM card".

3. Select your card.

4. Check that your details are correct and tap on the Confirm button.

 

Phone banking

Dial 1800 363 3333 or (65) 6363 3333 if overseas

Select language

Press *3 and enter your phone banking access code and PIN followed by #

Select 1 for Balance and transaction

Select 1 for Balance

Select 2 for Banking Accounts and select account

Select 3 for Cheque Transaction

Select 3 for Stop Cheque

Enter cheque number

 

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

 

Customer service centre

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

 

Requests submitted before 10pm daily will take immediate effect.

Requests submitted after 10pm will take effect on the next working day.

Status of issued cheque

Online banking

1. Login with your access code, PIN and one-time password

2. Scroll over “Your Accounts” and select “Overview”

3. Click on the respective account and Select “Details/Transactions”

4. Be informed on cheque status after the cheque has been presented to the bank.

 

Online banking secured email

1. Login with your access code, PIN and one-time password

2. Select “Mailbox”-> “Compose Mail”

3. Be informed on cheque status after the cheque has been presented to the bank.

 

Customer service centre

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

Be informed on cheque status after the cheque has been presented to the bank.

 

Phone banking

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press *3 and enter your phone banking access code and PIN followed by #

Select 1 for Balance and transaction

Select 1 for Balance

Select 2 for Banking Accounts and select account

Select 3 for Cheque Transaction

Select 1 for Cheque Deposit Status

Enter Cheque number

Be informed on cheque status after the cheque has been presented to the bank.

Terminate GIRO

Online banking secured email

  1. Login to online banking
  2. Enter your access code, PIN and one-time-password
  3. Scroll over “Mailbox” and click on “Compose Mail”
  4. Changes will take effect in 2 working days.

 

Customer service

Dial 1800 363 3333 or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

Changes will take immediate effect.

 

Mail-in form

Download and complete the form

Changes will take effect within 1 working day upon receipt of form.

Returned / bounced cheque

As a payee, you will receive an Image Return Document (IRD) with the reasons for the returned / bounced cheque. For reason codes 1-7, you will be able to re-present the IRD for payment or approach the payer for alternative payment.

Request for banking statement

Online banking

  1. Login to online banking with your Access code and PIN
  2. Click on the required account number and select “View eStatement”
  3. Enter OTP
  4. Select “Account Type” and “Month” to view
  5. Note: The account is required to be tagged to your online banking service.

 

Online banking secured email

  1. Login to online banking
  2. Enter your access code, PIN and one-time-password
  3. Scroll over “Mailbox” and click on “Compose Mail”
  4. You will receive the banking statement within 7 working days via mail.

 

Branch

Locate branch

You will receive the banking statement within 7 working days via mail.

Make a new SGD fixed deposit placement

Branch

Locate branch

Placements will be processed immediately.

 

Online banking

To place a fixed deposit online, you need to have an existing savings or chequing account, as well as a fixed deposit account with us.

 

  1. Login with your Access code, PIN and OTP
  2. Select the “Time Deposit”. On the tooltip that pops out, select "Place new deposit"
  3. Select the Time Deposit account number for the new placement.
  4. Select the currency and indicate the amount
  5. Select the term
  6. Select the funding amount
  7. Read and agree to the terms and conditions
  8. Preview the placement details and indicative interest rate and click “Next”
  9. The placement will be processed and indicated in the Time Deposit Account

 

Fixed deposit placement hours:

SGD: Mondays to Saturdays, 10am to 9.30pm

For foreign currency: Mondays to Saturdays, 10am to 9.59pm

Placement done outside of the above hours will be processed the day following the placement, excluding Sundays & public holidays.

The interest rates are indicative and may change between the time you make an online placement request and the actual processing of the request.

 

Online banking secured email

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Mailbox” and click on “Compose Mail”

The Time Deposit placement will take effect in 2 working days.

 

Customer service centre

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

For the fixed deposit to be valued on the same day, submit your request before 4pm (Mondays to Fridays). Requests submitted after these times will be completed the next business day.

Withdraw SGD fixed deposit

Branch

Locate branch

Withdrawals will take immediate effect.

 

Customer service centre

To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account.

 

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

Withdrawals will take effect in 1 working day.

 

Online banking secured email

To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account.

  1. Login with your access code, PIN and OTP.
  2. Scroll over “Mailbox” and click on “Compose Mail”

Apply for remittance

Online banking

 

  1. Login with your access code, PIN and OTP
  2. Scroll over “Payment and Transfer”
  3. Select “Transfer Funds”
  4. Select “to a bank account overseas (including overseas OCBC accounts)”
  5. Select “Add account” to add payee account details.
  6. Complete all details and key in the one-time password for the payee account to be added.
  7. Select the account to transfer funds from
  8. Indicate the remitting currency and amount
  9. Select the relevant party who will bear the charges
  10. Click “Next” to preview and “Submit” to complete the remittance request

Applications will take immediate effect.

 

Branch

Locate branch

Applications will take immediate effect.