What are the changes that will be made from 30 June 2026 onwards?

From 30 June 2026, conveniently view all electronic documents (e.g. eStatements and eLetters) via the OCBC app and Internet Banking; we will no longer send them to you via email.

I currently receive paper statements and letters. Will I be affected?

No. We will continue to send paper documents to your mailing address in our records.

How will I be affected if I am a joint account holder?

For joint accounts where any account holder can authorise requests: If the primary account holder has logged in to the OCBC app or Internet Banking since July 2025, electronic documents will be made available to all account holders. If not, the documents will be sent to the mailing address linked to the account.

For joint accounts where all account holders must authorise requests: Documents will continue to be sent to the mailing address linked to the account.

Electronic documents comprise eStatements and eLetters. These are statements and letters that are made available to you in PDF format via the OCBC app and Internet Banking. From July 2026, have three years’ worth of past documents at your fingertips. This will increase to seven years over time.

Here is the timeline for the next three years:
2026: Up to three years’ worth of past documents
2027: Up to four years’ worth
2028: Up to five years’ worth

Electronic documents reduce clutter and time spent organising your paper documents. In addition, you will receive useful notifications (e.g. payment reminders) in a timelier manner.

You will be notified via email so long as your email address is up to date in our records. We will also send you a push notification if you have enabled push notifications for the OCBC app.

Wish to change your email address in our records? Do so via the OCBC app or Internet Banking, or at an OCBC ATM, new ATM or Service Kiosk. To learn how to enable push notifications, click here.

Here is how you can view them.

Via the OCBC app:

1. Log in to the OCBC app
2. Tap the ‘More’ icon at the bottom navigation bar > Scroll down to ‘Documents – Statements & Letters’
3. Tap ‘View documents’

Via OCBC Internet Banking:

1. Log in to OCBC Internet Banking
2. Click on ‘View accounts’ > Documents
3. Click on ‘View documents’

You can filter your eStatements and eLetters by category or dates.

Yes, you can save the electronic Statements and Letters from the OCBC app or OCBC Internet Banking and print it afterward.

Yes. Your past documents will continue to be available online, and from July 2026 we are increasing the number of years you can view, over time.

Here’s an example timeline:
2026: Up to 3 years of past documents
2027: Up to 4 years
2028: Up to 5 years

You can choose to receive eStatements for:

• All current and savings accounts (e.g. OCBC 360 Account)
• All credit card accounts
• Loans (including ExtraCash and education loans)
• EasiCredit accounts
• Central Provident Fund Investment Accounts (CPFIAs)
• Supplementary Retirement Scheme (SRS) Accounts
• Child Development Accounts
• Mighty Savers Accounts
• Blue Chip Investment Plans

If you receive Wealth Reports, you can also choose to receive them as eStatements.

eStatements are not available for Time Deposit accounts, Passbook Savings Accounts and joint accounts where all account holders must authorise requests.

Please click here for the list of products that you can choose to receive eLetters for. For your security, we will still send certain letters – such as those regarding changes made to your mailing address, or involving the OCBC Wealth Account (e.g. Contract Notes) – by mail.

eLetters are not available for joint accounts where all account holders must authorise requests.

For your security, we will still send certain letters – deemed ‘essential’ – by mail. You can access these letters digitally via the OCBC app or OCBC Internet Banking.

‘Essential’ letters include those requiring:

• Changes made to your mailing address
• Your written response or actions
• A hard copy to be presented (e.g. to redeem a gift) or where one or more documents are enclosed (e.g. a pre-filled form that needs to be submitted to us)

Your Documents will be available from the next cycle if you opt for them before the Statement/Letter is generated. Due to processing time, Documents may take up to 2 working days from the date of generation to be available.

We recommend that you subscribe to e-Alerts so you will receive SMS and/or email notifications when Documents are available.

This service is free for all customers.

Adobe Acrobat Reader version 7.0 and above is required to view and print your Documents. This software is free and can be downloaded from http://get.adobe.com/reader/.

You can update your preferences via:

OCBC app:

1. Log in to the OCBC app
2. Tap “More” at the bottom navigation bar and scroll down to “Documents – Statements & Letters”
3. Tap “Manage documents”
4. Toggle off the control for the corresponding account(s) to receive paper statements

OCBC Internet Banking:

1. Log in to OCBC Internet Banking
2. Select “View accounts” in the top navigation bar
3. Under “Documents”, select “Manage Documents”
4. Toggle off the control for the corresponding account(s) to receive paper statements

You can update preferences via:

OCBC app:

1. Log in to the OCBC app
2. Tap “More” at the bottom navigation bar and scroll down to “Documents – Statements & Letters”
3. Tap “Manage documents”
4. Click on the “Letters” tab
5. Toggle off the control to receive paper letters

OCBC Internet Banking:

1. Log in to OCBC Internet Banking
2. Select “View accounts” in the top navigation bar
3. Under “Documents”, select “Manage Documents”
4. Click on the “Letters” tab
5. Toggle off the control to receive paper letters