Payments & Transactions

OCBC - PayNow

PayNow - General information

  1. What is the PayNow service about?
  2. PayNow is a new service that allows you to send to and receive money using a mobile number or Singapore NRIC without having to know the recipient's account number.
  3. Who can use the PayNow service?
  4. PayNow service is available to OCBC Bank personal banking account holders as we are one of the 7 participating banks for PayNow service. The participating banks are:

    - Citibank
    - DBS Bank
    - HSBC
    - Maybank
    - OCBC Bank
    - Standard Chartered Bank
    - UOB Bank

  5. Can I transfer money from a PayNow participating bank to a non-PayNow participating bank?
  6. No. PayNow only enables funds transfer between participating banks. Funds between a participating and non-participating bank can be transferred via other channels such as FAST or Interbank GIRO.
  7. When will PayNow be launched?
  8. PayNow will be launched on 10 July 2017 at 8am Singapore Time.
  9. What are the operating hours of PayNow?
  10. OCBC Bank offers PayNow 24x7.

  11. If i am not an OCBC customer, can I use PayNow?
  12. You have to be a customer of one of the above 7 participating banks to use PayNow service.
  13. Are there any charges for using PayNow to send money and receive money?
  14. There is no service fee imposed for using PayNow.
  15. What can I use PayNow for?
  16. You can send and receive money to anyone who is registered on PayNow.
  17. Can I use PayNow to transfer money to a bank account overseas?
  18. No. PayNow can only be used for Singapore Dollar funds transfers between participating banks.
  19. Is sending money secure via PayNow?
  20. Yes, PayNow is secured and adopts the same high security standards established by the banking industry in Singapore for funds transfer.

PayNow - Registration

  1. Why was I unable to link my Singapore NRIC and/or mobile number for PayNow with OCBC Bank?
  2. If you have linked your Singapore NRIC and/or mobile number to another bank's account, you must first delink your Singapore NRIC and/or mobile number from the other bank's account before you can link your Singapore NRIC and/or mobile number to an OCBC Bank account. You can check with the other bank on how to delink your Singapore NRIC and/or mobile number with them.
  3. Can I link another country's NRIC for PayNow service? Example: Malaysia's NRIC
  4. No. Only a Singapore NRIC can be used. Alternatively you may link using your mobile number instead.
  5. I was unable to link my mobile number for PayNow and I was informed that my mobile number is already linked with another bank; I don't have an account with that bank. What should I do?
  6. Your number could be a recycled number and it might have been registered with PayNow by the previous owner. Please contact us for assistance by calling 1800 363 3333 or visit any OCBC branch.
  7. Is the registration for PayNow instant?
  8. Yes, your registration is instant upon successful confirmation.
  9. Where can i register PayNow with OCBC?
  10. You can register via OCBC Online Banking or via Mobile Banking app.
  11. I do not have OCBC Online Banking. Can I register for PayNow at any OCBC branch?
  12. You will not be able to register at our branch. You may apply for an OCBC Online Banking access code and PIN instantly.
  13. Can I use my Foreign Identification Number (FIN) to register for PayNow?
  14. We only accept mobile number and Singapore NRIC for PayNow registration.
  15. What else do i need to know about PayNow registration?
  • If you are linking your mobile number, it has to be the same mobile number used for your One-Time Password (OTP).
  • You will be prompted to provide your name, which will be displayed to the sender in order to identify that you are the correct recipient. This name can be amended later if required.
  • Please note that your Singapore NRIC and/or mobile number can only be linked to one OCBC account respectively.

PayNow - Receiving money

  1. How do I receive money with the PayNow service?
  2. In order to receive money, you need to register your PayNow by linking your mobile number or NRIC to your OCBC bank account via OCBC Online Banking.

PayNow - Sending money

  1. What do I need in order to use PayNow to send money?
    • You must be an OCBC customer with Online Banking access code, PIN and SMS/hardware token.
    • You must have at least one personal OCBC savings or current account.
    • You must have the recipient's Singapore NRIC or mobile number which is registered with PayNow. You also need the recipient's PayNow name.
  2. Do I need to link my Singapore NRIC or mobile number to PayNow to send money to my friend?
  3. No, you do not need to. You just need to check with the recipient if he/she is registered with PayNow and you need to have the recipient's Singapore NRIC number or mobile number.
  4. Where can i send money via PayNow?
  5. You can send money to anyone via OCBC Online Banking (desktop, mobile web or mobile banking app) or OCBC Pay Anyone™.
  6. Do I still need to inform a PayNow recipient of the passcode if I send money via OCBC Pay Anyone?
  7. No, you don't need to. This service is enhanced to check if the recipient is registered with PayNow and a passcode will not be required.
  8. What will happen if the recipient is not registered with PayNow?
  9. If you use OCBC Online Banking to send money to a recipient who is not registered with PayNow, a message will be displayed after you clicked on "Next" button to indicate that recipient is not registered with PayNow. If you use OCBC Pay Anyone to send money to a recipient who is not registered with PayNow, you will need to set a Passcode.
  10. Is sending money via PayNow instant?
  11. The money is sent using FAST transfer, hence the money is transferred almost instantaneously.
  12. How do I check that I'm sending money to the correct recipient?
  13. You can check the recipient's registered name with PayNow which will be displayed before confirming the transaction. If you are not sure, please check with the recipient.
  14. What is the maximum amount limit that I can send money via PayNow?
  15. Each customer can send up to S$1,000 per day.
  16. I have sent S$1,000 using PayNow today. Can I still send money using OCBC Pay Anyone?
  17. The daily limit of S$1,000 is applicable to each customer, regardless of using PayNow or OCBC Pay Anyone. If you exceeded this limit, you will have to send money the next day.
  18. How will I know if i have transferred funds successfully via PayNow?
  19. You can check the status of your funds transfer via Online Banking transaction history.
  20. Can I send money to an international mobile number?
  21. We have enhanced OCBC Pay Anyone service so that you can send money to international numbers as well.

    If the recipients are not registered with PayNow, please inform them to click on the link on the received SMS to collect the funds.

    For PayNow registered recipients, money will be transferred directly to their linked accounts. Passcodes are not required.