ATMs

QR Cash Withdrawals with OCBC Pay Anyone™

What is the QR Cash Withdrawal service about?

QR Cash Withdrawal is a service that enables OCBC customers to withdraw cash without an ATM/Credit/Debit Card and PIN at the Automated Teller Machine (ATM) through the Pay Anyone App. You can simply scan the QR code on the ATM screen with the OCBC Pay Anyone App to withdraw cash.

When and where will the QR Cash Withdrawal service be available?

QR Cash Withdrawal service will be progressively rolled out to all OCBC ATMs in Singapore only (except OCBC New ATMs) starting from 5 July 2019 and will be completed by 31 July 2019.

The QR Cash Withdrawal service will not be available at UOB ATMs under the Shared ATM network or at OCBC ATMs overseas.

Is the QR Cash Withdrawal service available for corporate customers?

No, the QR Cash Withdrawal service is only available to OCBC Personal Banking customers. 

Can I use the QR Cash Withdrawal service to withdraw from my child's Child Development Account (CDA)?

CDA is not an eligible bank account for cash withdrawals, including the QR Cash Withdrawal service.

Who can use the QR Cash Withdrawal service?

The service is available to all OCBC customers who have OCBC Internet Banking access with eligible bank accounts linked to it, and the OCBC Pay Anyone App installed on their mobile phone.

Can I use the QR Cash Withdrawal service to withdraw from my Foreign Currency Account?

Foreign currency account is not an eligible bank account for the  QR Cash Withdrawal service.

How do I make a QR cash withdrawal?

Get started in these simple steps:

 

At the ATM: 

Step 1: Tap on the “Withdraw cash with OCBC Pay Anyone” button at the bottom left corner of the ATM screen

Step 2: A QR code will be generated and displayed on the ATM screen

Step 3: Login to the OCBC Pay Anyone App on your mobile phone and scan the QR code

Step 4: On the next screen, select the savings account you want to debit from and enter the amount to withdraw

Step 5: Confirm the transaction on the OCBC Pay Anyone App

Step 6: Collect the cash from the ATM

 

Are there any fees for using the QR Cash Withdrawal service?

There is no service fee for using the QR Cash Withdrawal service.

What is the difference between QR cash withdrawal and other cash withdrawals?

For QR cash withdrawal, you can withdraw cash by using the OCBC Pay Anyone App to scan the QR code on the ATM screen. Other cash withdrawals will require an ATM/Credit/Debit Card and its card PIN.

What is the withdrawal limit for QR Cash Withdrawal service?

The daily limit for QR cash withdrawal is set at S$1,000.

I have exceeded my ATM card withdrawal limit. Can I still perform a QR cash withdrawal?

Yes, you can still perform a QR cash withdrawal as it has a separate limit from your ATM card withdrawal limit.

I have exceeded my Pay Anyone/PayNow limit, can I still perform a QR cash withdrawal?

Yes, you can still perform a QR cash withdrawal as it has a separate limit from your Pay Anyone/PayNow limit.

Can I change the QR cash withdrawal limit?

No, you will not be able to change the QR cash withdrawal daily limit of S$1,000.

What should I do if I need to withdraw more than S$1,000?

If you need to withdraw more than S$1,000, you can withdraw more funds by using your ATM card and PIN, as long as the withdrawal amount is within your card limit. 

 

What should I do if I change my mind and decided not to proceed with the QR cash withdrawal transaction?

You can press the cancel button on the ATM keypad and logout from the OCBC Pay Anyone App to discontinue with the cash withdrawal transaction.

I did not get a receipt for the QR cash withdrawal transaction. Where can I check my transaction details?

You can find your QR cash withdrawal transaction details in the OCBC Pay Anyone App under ‘History’. The transaction will also be shown in your monthly bank statement.

Will I receive any notifications from the bank for the QR cash withdrawal transaction?

An automated SMS alert will be sent to your mobile number registered with the bank for successful and unsuccessful QR cash withdrawal transactions.

When will the money be deducted from my account?

The amount withdrawn will be deducted from your bank account immediately.

Is QR cash withdrawal secure?

Yes, you will need to log in securely to the OCBC Pay Anyone App in order to perform the withdrawal. In addition, the QR code generated for each transaction is unique and cannot be reused.

I do not wish to use the QR Cash Withdrawal service. Can I opt-out from the service?

Yes, you may do so. Simply go to “Settings” in the OCBC Pay Anyone App to opt-out from the QR Cash Withdrawal service 

 

Will I receive any notifications from the bank when I opt-in or opt-out from QR Cash Withdrawal service?

Yes, a SMS alert will be sent to your mobile number registered with the bank when you opt-in from the QR Cash Withdrawal service.

Is QR Cash Withdrawal service available on OCBC Mobile Banking?

No. The QR Cash Withdrawal service is currently only available through the OCBC Pay Anyone App.