ATMs

ATMs

Retained ATM card

Please call 1800 363 3333 (or +65 6363 3333 if you are overseas). Your card may be damaged.

Lost / stolen ATM card

Please call 1800 363 3333 (or +65 6363 3333 if you are overseas) to make a report.

Withdrawal limit

The limit for local and overseas cash withdrawal, top-up of CEPAS/telco prepaid cards and NETS purchases is S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for.

You may request to change the daily withdrawal limit via the following methods:

 

Funds transfer / Pay Any Card limit

The limit for transfer of funds to other OCBC bank accounts and Pay Any Card transactions is defaulted to S$5,000 per day, with a maximum monthly limit at S$25,000.

Update particulars

At an enhanced OCBC ATM (only available at selected OCBC branches):

1. Insert your OCBC ATM card
2. Select “Other Services” after entering your PIN
3. Select “Other Services”
4. Select “Update Contact Particulars”

Deposit notes at Cash Deposit Machine

You may deposit cash conveniently at any of our Cash Deposit Machines that are located islandwide.

  • Deposit cash with or without an ATM card or with a passbook
  • $2, $5, $10, $50, $100 and $1,000 Singapore dollar notes are accepted
  • Maximum 200 pieces of notes and not exceeding $20,000 per deposit
  • Up to 5 deposits per account daily
  • SG50 commemorative notes are currently not accepted
    If you wish to deposit any SG50 commemorative notes, please go to any OCBC branch counter.

Deposits are not reflected in account

Please call 1800 363 3333 for assistance.

No response on machine

Please call 1800 363 3333 for assistance.

Security tips on using ATMs

Do's & Don't's on ATM Card PIN Managment

 

  • Do not choose a PIN that others can easily guess (e.g. birth date or telephone number).
  • Do not use sequential numbers (e.g. 1,2,3,4,5,6..)
  • Do memorise your PIN and do not write it down.
  • Do not share your PIN with another person because it is the same as giving that individual authority to use your name in a transaction.
  • Do not reveal your PIN to anyone. It should not be disclosed even if requested by an authorised OCBC Bank officer.
  • Do change your PIN frequently. 

 

Security Tips When Performing Your ATM / ATM Plus / ADM Transaction

 

  • Before you approach the ATM / ATM Plus / ADM, look around and check out the area. If anything seems suspicious, go to a different ATM / ATM Plus / ADM or use it at another time.
  • Block the pin pad when you are entering your private PIN.
  • When you have completed your transaction, put away your card, receipt and cash immediately. Look around again to check for anyone who looks suspicious.
  • If you have concerns about the security of an ATM / ATM Plus / ADM location, please contact us at 1800 363 3333 or email us at contactus@ocbc.com.

 

Fees and charges for ATM Usage

    OCBC Wing Hang ATMs in Hong Kong and Macau: Free     
     
  • OCBC Malaysia ATMs in Malaysia: Free
  • OCBC NISP ATMs in Indonesia: Free
  • MEPS participating banks' ATMs* in Malaysia: S$5
  • Other ATMs in China and other countries with Visa/PLUS service:
  1. Nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min S$5 and max S$20 per transaction)
  2. Administrative fee of 1.8% of the foreign currency transaction^
  3. Additional service fee, which may vary from bank to bank, may be imposed by the ATM bank

*Participating banks include Maybank, RHB Bank, Hong Leong Bank, Bank Rakyat, Ambank, CIMB, Public Bank, MEPS' ATM and Affin Bank.

^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee  will be debited to your card account as part of the foreign currency transaction

Activation/ deactivation of cards for overseas ATM withdrawal

Need to withdraw cash overseas? Please ensure that the overseas ATM cash withdrawal feature on your OCBC ATM, debit or credit card (linked to your savings or current account) is activated.

Please refer to the Overseas Usage Guide to find out how to activate or deactivate your card(s) for overseas cash withdrawal or overseas purchases.

You may do so via any of the following methods:

Via OCBC Online Banking

  1. Login to OCBC Online Banking with your Access Code and PIN.
  2. Select "Customer service".
  3. Select "Overseas card use".
  4. To activate/deactivate the overseas card features, check/uncheck the appropriate boxes and follow the steps accordingly.
  5. You will be prompted with a One-Time Password (OTP) via SMS on your mobile phone. Key in the OTP on the Online Banking website to proceed.

Activation or deactivation of card(s) is immediate via OCBC Online Banking.

Via OCBC Mobile Banking

  1. Login to OCBC Mobile Banking App with your Access Code and PIN.
  2. Select "Menu".
  3. Select “More services”.
  4. To activate/deactivate the overseas card features, check/uncheck the appropriate boxes and follow the steps accordingly.
  5. You will be prompted with a One-Time Password (OTP) via SMS on your mobile phone. Key in the OTP on the App to proceed.

Activation or deactivation of card(s) is immediate via OCBC Online Banking.

Via SMS

For activation:

Send an SMS to 72323 or, if overseas, +65 9327 2323 with:

ATM<space>NRIC<space>Last 4 digits of your card<space>ACTIVATE

Example:

ATM S8686868X 6888 ACTIVATE

We will send you an SMS on your activation status within 6 hours from your application.

For deactivation:

Send an SMS to 72323 or, if overseas, +65 9327 2323 with:

ATM<space>NRIC<space>Last 4 digits of your card<space>DEACTIVATE

Example:

ATM S8686868X 6888 DEACTIVATE

We will send you an SMS on your deactivation status within 6 hours from your application.

SMS Assist – via OCBC Mobile Banking App

  1. Click on the “SMS Assist” icon.
  2. Select “Manage overseas cash withdrawal”.
  3. Enter your particulars.
  4. Select “Activate” or “Deactivate” button.
  5. You will be prompted with a One-Time Password (OTP) via SMS on your mobile phone. Key in the OTP to proceed.

We will send you a SMS on your activation or deactivation status within 6 hours from your application.

Overseas ATM cash withdrawal

Activation or deactivation of card(s) will take 3 to 5 working days.

OCBC Branch

Visit your nearest OCBC branch.

Activation or deactivation of card(s) is immediate via OCBC branch.

OCBC Contact Centre

Please call 1800 363 3333, or if overseas, +65 6363 3333.