The all-new OCBC app. Inspired by you.

Go to your device’s app store to download or update the app:

• iOS devices: App Store
  Best viewed in OS version 14.5 and above
• Android devices: Google Play Store
  Best viewed in OS version 9 and above
• Devices using HUAWEI Mobile Services: HUAWEI AppGallery

You can do so easily via the OCBC app. Activation should only be carried out on the primary mobile device you use for banking. For detailed instructions, refer to our illustrated step-by-step guide or the FAQs below.

Alternatively, activate OCBC OneToken using SMS OTP and a Token Key or a hardware token.

Please refresh the page by swiping down on the screen.

Please take these steps:

1. Log in to the OCBC app.
2. Tap the ‘Cards’ tab and navigate to the card you wish to make a payment for.
3. Tap the card to see more details.
4. Tap ‘Card bill payment’.

Please take any of the following options:

1. Via Internet Banking
   1. Log in to OCBC Internet Banking.
   2. Click on ‘Customer Service’ > Credit card fee waiver.
2. Via the OCBC app
   1. Log in to the OCBC app.
   2. Tap ‘More’ at the bottom bar.
   3. Tap ‘Card services’ > Request fee waiver.
3. Via Phone Banking
   1. Have your OCBC credit card ready.
   2. Call our Personal Banking hotline (OCBC website > Contact us) and, when asked, say ‘credit card fee waiver’.
   3. Key in your 16-digit card number.

We will review your request and inform you of the outcome immediately.

Please take these steps:

1. Log in to the OCBC app.
2. Tap ‘More’ at the bottom bar.
3. Under ‘Documents – Statements & Letters’, tap ‘View Documents’ > Statements.

To add a payee

1. Log in to the OCBC app.
2. Tap ‘Pay & Transfer’ at the bottom bar.
3. Tap ‘Payee list’ > Local and overseas payee > Add payee.
4. Follow the instructions shown.

For your security, it will take at least 12 hours for the payee to be added.

To delete a payee

1. Log in to the OCBC app.
2. Tap ‘Pay & Transfer’ at the bottom bar.
3. Tap ‘Payee list’ > Local and overseas payee > Delete payee.
4. Follow the instructions shown.

If you encounter this error message, do ensure that you are using the latest version of the OCBC app. Please exit and relaunch the app before reattempting log in.

If the issue persists, please delete and reinstall the app. Do note that you would need to reactivate your OneToken and the 12-hour cooling period before activation applies.