Notices


[NEW] Revision of Terms and Conditions Governing OCBC Accounts

Dear Customers,

In line with the Common Reporting Standard for Automatic Exchange of Financial Account Information in Tax Matters (CRS), there will be revisions to the Terms and Conditions governing OCBC accounts. The revisions are required to address the requirements of the amendment of the Singapore Income Tax Act to enable implementation of CRS and to assist the Bank in complying with its due diligence and reporting obligations as a financial institution to enable the automatic exchange of financial account information (AEOI).

With effect from 1 January 2017, the following Terms and Conditions will be revised:

List of Terms and Conditions with revisions
  1. Terms and Conditions Governing Deposit Accounts
  2. Private Bank Advisory Account Terms & Conditions
  3. Terms and Conditions Governing Premier Banking
  4. OCBC Debit Cardmembers Agreement
  5. PLUS! Debit Cardmembers Agreement
  6. OCBC Investment Services(Mass)
  7. Terms and Conditions Governing OCBC Investment Products and Services(Premier)
  8. Terms and Conditions Governing Supplementary Retirement Scheme (SRS) Account
  9. Terms and Conditions Governing Plus! Deposit accounts
  10. Terms And Conditions Governing The Blue Chip Investment Plan
  11. Structured Products Terms and Conditions

 

Please call our hotline at 1800 363 3333 and +65 6363 3333 should you require more assistance.

Thank you for banking with us.

 

[NEW] Update of Fees & Charges guide from 2 January 2017

We have updated the fees & charges guide. The changes will take effect from 2 January 2017.

Download the latest guide for Personal Banking Products by clicking here.

Thank you for banking with us.

 

[NEW] Revisions to the OCBC Cardmembers’ Agreement, the Plus! Credit Cardmembers Agreement, the General Terms and Conditions for the Use of OCBC Corporate Cards, OCBC Cardmembers Agreement (Business) and the Terms and Conditions Governing Personal Line of Credit Accounts

With effect from 1st January 2017, we will be revising certain terms and conditions of the following agreements:

a. OCBC Credit Cardmembers Agreement;
b. Plus! Credit Cardmembers Agreement;
c. General Terms and Conditions for the Use of OCBC Corporate Cards;
d. OCBC Cardmembers Agreement (Business);
e. Terms and Conditions Governing Personal Line of Credit Accounts;

The revisions will address, among other matters, (1) ensuring that payments owing to us must be received by us by the relevant due dates, and (2) where there is any credit balance in customers’ accounts, our discretion to pay or remit such credit balance. For individual credit cardmember agreements (ie, (a) and (b)), clarificatory amendments have also been made to address (i) sharing credit standing information with third parties, (ii) submission to court proceedings and related matters, (iii) severability of terms of the agreement; and (iv) our use of Internet and other online platforms to communicate notices and serve documents.

Please refer to https://www.ocbc.com/personal-banking/terms-and-conditions/term-and-conditions-governing-cards-services.html for the revised agreements and terms and conditions set out in (a) to (d) above and https://www.ocbc.com/personal-banking/loans/terms-and-conditions-governing-personal-line-of-credit.html for the revised terms and conditions set out in (e) above.”

 

[NEW] NTUC PLUS! / OCBC PLUS! VISA CARDS BONUS LINKPOINTS REBATE PROGRAMME

NTUC PLUS! VISA DEBIT CARD
From 1 December 2016, we are enhancing our NTUC Plus! Visa Debit Card feature by offering cardmembers 8% rebate at all FairPrice stores and Warehouse Club, if a cardmember charges at least $200 worth of Visa transactions outside FairPrice stores, FairPrice Online, Warehouse Club and Unity stores to his NTUC Plus! Visa Debit Card within the same calendar month. Visit www.ocbc.com/plus for more details and T&Cs.

OCBC PLUS! VISA DEBIT CARD
From 1 December 2016, we are enhancing our OCBC Plus! Visa Debit Card feature by offering cardmembers 4% rebate at all FairPrice stores and Warehouse Club, if a cardmember charges at least $200 worth of Visa transactions outside FairPrice stores, FairPrice Online, Warehouse Club and Unity stores to his OCBC Plus! Visa Debit Card within the same calendar month. Visit www.ocbc.com/plus for more details and T&Cs.

 

[NEW] ANNUAL FEE REVISION FOR OCBC PLUS! VISA CREDIT CARD
From 1 January 2017, the annual fee for your OCBC Plus! Visa Credit Card (principal card only) will be revised to S$128.40, including GST. We will automatically waive the fee if you charge at least S$2,500 in Visa transactions per year to your OCBC Plus! Visa Credit Card.

 

[NEW] REVISION OF INTEREST RATES FOR NTUC-OCBC STARTER ACCOUNT
From 3 January 2017, interest rates for NTUC-OCBC Starter Account will be revised to 0.1% p.a. for the first $50,000 and 0.15% p.a. for the next $450,000. Visit www.ocbc.com/ntuc for more details.

 

[NEW] NON-ISSUANCE OF LINKPOINTS
From 1 January 2017, LinkPoints will not be issued by OCBC for all Cash-On-Instalments on your OCBC Plus! Visa Credit Card or NTUC Plus! Visa Credit Card.

 

[NEW] Revision Of Terms & Conditions Governing Your OCBC CPF Investment Account

Dear customers,

Please note that the Terms and Conditions Governing CPF Investment Account will be revised from 1 January 2017.

Terms and Conditions Governing CPF Investment Account (with effect from 1 January 2017)

Thank you for banking with us.

Information is correct as of 1 December 2016.

 

Change in Cardmembers Agreement

With effect from 1 January 2017, the OCBC Credit Cardmembers' Agreement will be revised mainly to address requirements as set out in the amendment of the Income Tax Act to enable implementation of Common Reporting Standard for Automatic Exchange of Financial Account Information in Tax Matters ("CRS"). The revision is intended to assist the Bank in complying with its due diligence and reporting obligations as a financial institution to enable the automatic exchange of financial account information ("AEOI").

Dynamic Currency Conversion Fee

With effect from 15 October 2016, the dynamic currency conversion (DCC) fee charged for Visa Card transactions on all converted Singapore dollar amounts will be revised from 0.8% to 1%.

Revision to overseas clearing service, Deposits terms and conditions, fees and charges guides and Premier Trade Global Cash Account

Dear Customers

We wish to notify you that the overseas clearing service for Danish Krone (DKK) cheques will be terminated from 1 October 2016. All other overseas cheque clearing services will continue as per normal.

Additionally, with effect from 3 October 2016, there will be changes made to:

  1. Deposits terms and conditions:

 Terms and Conditions Governing Deposits Accounts

         • Amendments to clauses 5, 13, 16, 20, 28, 33, 34

         • Addition of new clause 19

 Terms and Conditions Governing Bonus + and Premier Dividend + Savings Accounts

         • Amendments to clause 2

         Terms and Conditions Governing Deposit Accounts (with effect from 3 October 2016)

         Terms and Conditions Governing OCBC Bonus+ Savings Account (with effect from 3 October 2016)

         Terms and Conditions Governing OCBC Premier Dividend+ Savings Account (with effect from 3 October 2016)

   2.   Fees and charges guides:

  Fees and charges guide for Personal Banking Products 

         • Amendments to private banking accounts

  Fees and charges guide for Premier Banking Products 

         • Amendments to global deposit accounts (foreign currency)

         Fees and charges guide for Personal Banking Products (with effect from 3 October 2016)

         Fees and charges guide for Premier Banking Products (with effect from 3 October 2016)


We will be rebranding our Premier Trade Global Cash Account to Premier Global Account. There will also be changes to interest rates as well as minimum day end balance to earn interest. This will also take effect on 3 October 2016.

Interest rates

Currency Available

Prevailing Interest rates (% p.a.) as of 4 August 2016

Revised Interest Rates (% p.a.)

American Dollar

0%

First $100,000: 0.02%

Next $250,000: 0.05%

Next $650,000: 0.08%

Above $1,000,000: 0.12%

Australian Dollar

0%

First $100,000: 0.50%

Next $250,000: 0.75%

Next $650,000: 1.00%

Above $1,000,000: 1.50%

New Zealand Dollar

0.1%

First $100,000: 0.50%

Next $250,000: 0.75%

Next $650,000: 1.00%

Above $1,000,000: 1.30%

Chinese Yuan Offshore

Currently not available

First 500,000: 0.25%

Next 1,500,000: 0.25%

Next 3,000,000: 0.50%

Above 5,000,000: 0.75%

Canadian Dollar

0%

0.05%

Euro

0%

0%

Hong Kong Dollar

0%

0%

Japanese Yen

0%

0%

Sterling Pound

0%

0%

Swiss Franc

0%

0% (Not offered from 3 October 2016)

 

Minimum day end balance to earn interest

Currency Available

Existing Amount

Revised Amount

American Dollar

5,000

No change

Australian Dollar

5,000

No change

New Zealand Dollar

5,000

No change

Chinese Yuan Offshore

Currently not available

5,000

Canadian Dollar

5,000

No change

Euro

5,000

No change

Hong Kong Dollar

5,000

50,000

Japanese Yen

5,000

500,000

Sterling Pound

5,000

No change

Swiss Franc

5,000

No change


Please call us at 1800 363 3333 for the most updated information.

Thank you for banking with us.

Information is correct as of 1 September 2016

Change in Cardmembers Agreement


With effect from 19 September 2016, the OCBC Credit Cardmembers' Agreement will be revised, mainly to address changes to the Cashwise nomenclature, updates to the Cash Advance terms and other editorial amendments.
Please refer to http://www.ocbc.com/assets/pdf/cards/cm_agreement.pdf for the revised OCBC Credit Cardmembers' Agreement.

Revision to daily cumulate limit and Terms and Conditions Governing OCBC Pay Anyone™ service – for payers from 25 August 2016.

Dear Customer,

  1. We wish to notify that with effective from 25 August 2016, we will be revising the Pay Anyone daily cumulative limit on OCBC Pay Anyone™ service – for payers.
  2. The Remittance Amount that may be transferred by you (whether pursuant to a single or multiple Transaction Requests) is subject to an new aggregate daily limit of S$1000.
  3. We will amend clause 7 in our Terms and Conditions Governing OCBC Pay Anyone™ service- for payers, as follows. The amendments are underlined –
    Clause 7: The Remittance Amount that may be transferred by you (whether pursuant to a single or multiple Transaction Requests) is subject to an aggregate daily limit of S$1000. This limit is reset at midnight (Singapore time) daily. The Bank may, in its absolute discretion, alter any limit or impose additional limits on the Remittance Amount(s) that may be transferred by you, whether on a per transaction basis or an aggregated basis, without prior notice to you.”

For the full revised T&Cs governing OCBC Pay Anyone™ service – for payers, visit here.

Alert: Phone Scams Impersonating OCBC Bank

OCBC Bank has noticed a rise in the number of calls from customers and the general public relating to phone scams over the past few weeks.

Please take note on how these phone scams currently operate and how you can assess the legitimacy of an OCBC call.

How do phone scams operate:

  • You will receive a phone call with an automated voice message prompting a response to key in a number.
  • Sample of the caller’s ID number and are not limited to:
  1. A truncated 6 or 7 digit number;
  2. Private call number (no caller ID shown);
  3. OCBC Bank’s official number (+6563633333 ); or
  4. A variation of it that looks like OCBC Bank’s official number (0656363333)
  • Upon following the instruction to key in a number, you will be directed to a Mandarin speaking person with a non-local accent requesting for your personal or banking information (this may include account number, account balance, credit card number and the 3-digit CVV number at the back of your card, serial number of hardware token) or to make fund transfers to another bank.

How to assess the legitimacy of OCBC calls:

  1. OCBC Bank does not initiate automated voice calls that require an interactive response.
  2. OCBC Bank adopts English as it is the primary business language. OCBC representatives will typically switch to another language only if the customer has shown or indicated a preference for a language other than English.
  3. OCBC Bank would never pose questions related to the customer’s security information such as PIN number, token number, credit card CVV number and account numbers as verification of identity.
  4. OCBC Bank will not request the customer to make any funds transfer to another bank account. All funds transfers are initiated by customers.

If still in doubt of the authenticity, you are advised to terminate the call and contact OCBC Bank at 1800 363 3333 or (+65 6363 3333 if overseas). For more information, kindly visit

Revision of KrisFlyer Miles Redemption structure and admin fee

With effect from 4 July 2016 (the "Effective Date"), we will be amending the KrisFlyer Miles redemption structure to enable more flexibility:

  • For each of the Currencies (OCBC$/Bonus Miles/ VOYAGE Miles), there will be 23 options available for KrisFlyer Miles redemption.
  • Revision of Admin fee to a flat rate of S$25 per redemption.
These changes will be reflected in the catalogue list from the Effective Date. Click here for the revised Terms and Conditions relating to the KrisFlyer Miles Redemption Programme.

 

Revision to minimum initial deposit and day end balance to earn interest for Global Savings Accounts and minimum placement amount for Foreign Currency Time Deposits from 1 July 2016

Dear Customers

Please note the following changes applicable to Offshore Renminbi (CNH):

  Global Savings AccountForeign Currency Time Deposit
  Minimum initial deposit Minimum day end balance to earn interest Minimum placement amount
Existing NA NA NA
New as of 1 July 2016 CNH5,000 CNH5,000 CNH250,000

The fees and charges guides will be revised accordingly.

Fees and charges guide for Personal Banking Products (with effect from 1 July 2016)

Fees and charges guide for Premier Banking Products (with effect from 1 July 2016)

Please call us at 1800 363 3333 for the most updated information. Thank you for banking with us.

Information is correct as of 1 June 2016

Revision to Terms and Conditions Governing Bonus+ Savings Accounts from 1 July 2016

Dear Customers

  1. We wish to notify you that statements of account for new OCBC Bonus+ Savings Accounts opened on or after 1 July 2016 will only be in electronic form.
  2. Bonus+ Savings Accounts which are issued with paper statements before 1 July 2016 will continue to be issued paper statements unless and until you instruct otherwise or upon OCBC Bank deciding to only issue electronic statements in lieu of paper statements for such Bonus+ Savings Accounts.
  3. Bonus+ Savings Accounts which are issued with electronic statements before 1 July 2016 will continue to be issued with electronic statements only.
  4. We will be revising the Terms and Conditions Governing OCBC Bonus+ Savings Account, which will take effect from 1 July 2016.

Terms and Conditions Governing Bonus+ Savings Account (with effect from 1 July 2016)

Thank you for banking with us.

Amendment to the Terms and Conditions Governing OCBC Investment Product and Services

With effect from 15 June 2016, we will amend our Terms and Conditions Governing OCBC Investment Product and Services. For the full revised T&Cs governing OCBC Investment Product and Services, visit here.

Change in Cardmembers Agreement

With effect from 18 June 2016, the Plus! Credit Cardmembers' Agreement, the Plus! Debit Cardmembers' Agreement, the OCBC Credit Cardmembers' Agreement and the OCBC Debit Cardmembers' Agreement (collectively the "Cardmembers' Agreements") will be revised to address, among other matters, amendments and provisions relating to the introduction of digital payment services and malware risks.  Please refer to http://www.ocbc.com/personal-banking/terms-and-conditions/term-and-conditions-governing-cards-services.html for the revised Cardmembers' Agreements.

Discontinuance of Traveller's Cheque Encashment

From 1 June 2016, we will no longer provide this encashment service. Please contact your Traveller’s Cheque issuer for assistance.

Late payment charge

With effect from 1 June 2016, the late payment charge for Plus! Visa Credit Card will be revised to S$80.

Revision of minimum spend requirement for automatic waivers of Annual Fee

With effect from 1 June 2016, we will revise the minimum spend requirement for automatic waivers of Annual Fee for the following OCBC Credit Cards:

 

 

Type of Card

Annual Fee#

Current

With effect from 1 June 2016

Principal Card

Supplementary Card

Minimum Spend Requirement for Annual Fee Auto Waiver

Minimum Spend Requirement for Annual Fee Auto Waiver

OCBC 365 Credit Card

S$192.60

S$96.30

 S$5,000

S$10,000

OCBC Titanium

S$192.60

S$96.30

 S$5,000

S$10,000

OCBC Arts Platinum MasterCard

S$160.50

S$80.25

 S$5,000

S$10,000

OCBC Cashflo MasterCard

S$160.50

S$80.25

 S$5,000

S$10,000

OCBC Platinum MasterCard

S$160.50

S$80.25

 S$5,000

S$10,000

OCBC MasterCard Gold/Visa Gold

S$160.50

S$80.25

 S$5,000

S$10,000

FRANK Credit Card

S$80.00

S$40.00

 S$5,000

S$10,000

OCBC MasterCard Standard/Visa Classic

S$32.10

S$32.10

 S$3,000

S$10,000

#Inclusive of GST

 

Notice on Cash/Notes Exchange Services

Dear Valued Customer,

Please be informed that as of 15 April 2015, cash/notes exchange services at all OCBC Branches are available exclusively to OCBC customers only.

If you are interested to start a new account with OCBC, we will be glad to assist with the application subject to review.

Please call 1800 363 3333 if you need further information.

Revision of Fees & Charges from 2 January 2016

We will be revising the fees & charges guide with effect from 2 January 2016.

Download the full pricing guide for Personal Banking Products (with effect from 2 January 2016)

Please call us at 1800 363 3333 for the most updated information. Thank you for banking with us.

Late Payment Charge

With effect from 4 January 2016, the late payment charge for OCBC Credit Cards (excluding NTUC Plus! Visa Credit Card, Plus! Visa Credit Card, Corporate Cards and Private Label Cards) will be revised to S$80.

Bill payments made at AXS Networks

From 1 January 2016, the following terms and conditions will be revised to reflect that bill payments made at any AXS Networks and such other fees, charges, payments, services, products and/or facilities as may be decided by the Bank will also not be taken into account in the award and computation of the applicable rewards and rebates for your relevant OCBC Credit Cards:

From 20 January 2016, eligible customers will not be entitled to receive any LinkPoints for bill payment made through any AXS network. OCBC is entitled to clawback or withdraw any excess LinkPoints issued at its sole discretion.


Revision to Interest Rates and Terms and Conditions Governing Bonus+ and Premier Dividend+ Saving Accounts from
2 January 2016

Dear Customers

1. We wish to notify you that that with effect from 2 January 2016, we will be revising the interest rates that we pay on our Bonus+ and Premier Dividend+ Saving Accounts. Please refer to the below table for the revised interest rates.


Account NameExisting Interest RatesRevised Interest Rates
Bonus+
Interest category Interest rate (p.a.)
Base Interest 0.05%
Monthly No Withdrawal Bonus Interest 0.55%
Quarterly No Withdrawal Bonus Interest 0.55%

For accounts with no withdrawals on a quarterly basis, the effective interest rate is 0.78%. p.a.


Note:
The Top-up Bonus Interest Promotion which started on 2 January 2015 will end on 31 December 2015.
Interest category Interest rate (p.a.)
Base Interest 0.05%
Monthly No Withdrawal Bonus Interest 0.75%




For accounts with no withdrawals on a monthly basis, the effective interest rate is 0.80% p.a.


Premier Dividend+
Interest category Interest rate (p.a.)
Base Interest 0.05%
Monthly No Withdrawal Bonus Interest 0.60%
Quarterly No Withdrawal Bonus Interest 0.60%

For accounts with no withdrawals on a quarterly basis, the effective interest rate is 0.85% p.a.


Note:
The Top-up Bonus Interest Promotion which started on 2 January 2015 will end on 31 December 2015.

Interest category Interest rate (p.a.)
Base Interest 0.05%
Monthly No Withdrawal Bonus Interest 0.80%




For accounts with no withdrawals on a monthly basis, the effective interest rate is 0.85% p.a.


 

2. We will also be revising the Terms and Conditions Governing OCBC Bonus+ Savings Account and Terms and Conditions Governing OCBC Premier Dividend+ Savings Account, which will take effect from 2 January 2016.

Please call us at 1800 363 3333 for the most updated information.

Thank you for banking with us.

Information is correct as of 1 December 2015

 

Early Branch Closure on 24th and 31st December 2016

Please be informed that the following branches will be closing early at 4pm on 24th and 31st December 2016.

Branches closing at 4pm
Ang Mo Kio Central Hougang Mall Northpoint
Bedok ION Orchard Orchardgateway
Causeway Point Jurong East Tampines
Choa Chu Kang Jurong Point Toa Payoh Central
Clementi Kallang Wave Vivocity Frank Store
Compass One Marine Parade Waterway Point
HarbourFront Nex White Sands

 

All branches will be closed on Christmas (25 & 26 December 2016) and New Year (1 January 2017).

Business will resume on 27 December 2016, Tuesday and 3 January 2017, Tuesday respectively.

We wish all our customers Merry Christmas and a Happy New Year.

 

Amendment to the Beneficiary owner declaration for accounts opened via Internet Banking and OpenAccount App

With effect from 15th November 2015, we will amend the following declaration of Beneficial Owner for accounts opened via Internet Banking and Open Account App. If you are not the Beneficial Owner of the account, you cannot open the account online and instead would need to proceed to an OCBC branch together with the Beneficial Owner in order to apply for an account.

For the revised declaration of beneficial owner for OCBC Online Banking, visit here.

For the revised declaration of beneficial owner for OCBC OpenAccount app, visit here.

 

Services unavailable at Safe Deposit Branches on 6 and 7 November 2015

Dear Customers

We will be performing system maintenance for our Safe Deposit Box (SDB) accounts. The following services will not be available on 6 and 7 November 2015 at our SDB branches (Ang Mo Kio, Bedok North, OCBC Centre, Sixth Avenue and Thomson):

•  Opening a new SDB account

•  Closing a SDB account

•  Adding mandate/s to a SDB account

•  Removing mandate/s to a SDB account

•  Adding/ changing the SDB direct debiting account

•  Replacing lost keys of an SDB

These services will resume on 9 November 2015.

Other services (e.g. viewing and accessing your SDB) will be business as usual.

Thank you for your kind understanding.

 

Amendment to the Terms and Conditions Governing Electronic Banking Services

With effect from 18th October 2015, we will amend the following clauses in our Terms and Conditions Governing Electronic Banking Services:

Clauses 1.1, 1.3, 2.1, 2.6, 2.7, 2.8, 2.10, 2.11 & 2A.3

Clauses 3.1, 3.2, 3.3, 3.6, 3.7, 3.12, 3A.3, 3A.6, 3A.9, 3C.1, 3C.2, 3C.3 (d) & 3C.4

Clauses 4.1(c), 4.2 & 4.2(f)

For the full revised T&Cs governing Electronic Banking Services, visit here.

 

Early Branch Closure on 7th October 2015, Wednesday

Please be informed that on 7th October 2015, Wednesday, the following listed branches will be closing early, at 4.30pm for a Branch Banking company event.

Ang Mo Kio Central Hougang Mall Paya Lebar Square
Bedok ION Orchard Punggol Plaza
Causeway Point Jurong East Sun Plaza
Choa Chu Kang Jurong Point Suntec City
City Square Mall Kallang Wave Premier Centre Tampines
Clementi Marine Parade Toa Payoh Central
Compass Point Nex Ubi Business Banking Centre
HarbourFront Northpoint VivoCity FRANK Store
Holland Village Orchardgateway White Sands

 

Business will resume as per normal on 8th October 2015. Kindly refer to our website at www.ocbc.com/personal-banking/ for more information on branch business hours.

Thank you for your kind understanding.

 

Revised Terms and Conditions governing FRANK Credit Card

From 1 October 2015, your FRANK Credit Card benefits will be revised.
(1) Get 6% rebates on online purchases, up to 5% on coffee and entertainment and 3% on NETS-ATU when you spend min. S$400 offline monthly (excl. online & ATU spend).
(2) All other spends enjoy 0.3% rebates.
(3) Total monthly rebates are capped at S$60.
(4) The annual card fee is revised to S$80.
For full T&Cs of the FRANK Cash Rebates Rewards Programme, visit
www.FRANKbyOCBC.com/CreditCard.

 

Revision of Fees & Charges

Fees for the accounts listed below will be revised with effect from 1 Oct 2015:

Account NameCurrent FeesRevised Fees
Easisave Gold Account S$15 per month if average daily balance for the month falls below S$15,000 S$10 per month if average daily balance for the month falls below S$3,000
Yield Plus Account S$10 per month if average daily balance for the month falls below S$10,000 S$10 per month if average daily balance for the month falls below S$3,000

 
Handling charges for the clearing of cheques will be revised from 1 Oct 2015:

Cheque ChargeCurrent ChargesRevised Charges
Foreign currency cheques sent for overseas clearing In Brunei Dollar:
S$15 per cheque + 1/4% commission-in-lieu of exchange (min S$5) + Postage (if applicable) + Agent Fees (if applicable)

In Other Currencies:
1/8% commission (min S$30, max S$100) + Postage (if applicable) + Agent Fees (if applicable)
In All Other Currencies:
1/8% commission (min S$30, max S$100) + Postage (if applicable) + Agent Fees (if applicable)

 

Discontinuance of physical cheque retrieval service with effect from 1 October 2015

Effective 1 October 2015, we will no longer offer the service for physical cheque retrieval. All physical cheques that are cleared through the local clearing system must be kept by the Bank.

However, if you need to retrieve a copy of the cheque image, please make your request through our branches.

 

Revision of Terms and Conditions Governing Deposit Accounts

Clauses 2, 5 and 9 of the Terms and Conditions Governing Deposit Accounts will be revised with effect from 1 Oct 2015.

Terms and Conditions Governing Deposit Accounts

 

Revision of Terms and Conditions Governing The Supplementary Retirement Scheme (SRS) Account

In addition, we are adding clause 2 and are revising clause 30, 33, 38 and 39 of the Terms and Conditions Governing The Supplementary Retirement Scheme (SRS) Account with effect from 1 Oct 2015.

Terms and Conditions Governing The Supplementary Retirement Scheme (SRS) Account

 

My Money Seminar (Mandarin) : Smart Investing Made Easy.

Date : 26 Sept 2015 (Saturday)
Time : 9 am to 1 pm
Venue : NTUC Auditorium
NTUC Centre, Level 7
One Marina Boulevard
Free Admission (please click here to register if you wish to attend the seminar).

 

Amendment to the Terms and Conditions Governing Electronic Banking Services

With effect from 18th Sep 2015, we will amend our Terms and Conditions Governing Electronic Banking Services for the roll out of Voice Biometrics (Vocal Password) Service to Phone Banking.
For the full revised T&Cs governing Electronic Banking Services, visit here.

 

Cessation of 3% LinkPoints Rebate Programme at Bata

From 3 September 2015, the 3% LinkPoints Rebate Programme for transactions at Bata will cease.

 

My Money Seminar (English) : Smart Investing Made Easy.

Date : 5 Sept 2015 (Saturday)
Time : 9 am to 1 pm
Venue : NTUC Auditorium
NTUC Centre, Level 7
One Marina Boulevard
Free Admission (please click here to register if you wish to attend the seminar).

 

Scheduled Maintenance on Sunday, 26 July 2015

There is scheduled system maintenance on Sunday, 26 July 2015. The following services will not be available during the maintenance period.

SERVICEMAINTENANCE PERIOD
Internet and Mobile Banking
 
  • Full service
  • Funds transfer
 
 
  • 3.00am to 6.00am
  • 2.00am to 10.00am
ATM, Cash Deposit Machine, Passbook Update Machine
 
  • Full service
  • Funds transfer to other banks
 
 
  • 3.00am to 6.00am
  • 2.00am to 10.00am
Credit Card and NETS
  • 3.00am to 6.00am
Phone Banking
  • 3.00am to 6.00am
PoolzConnect
  • 3.00am to 6.00am
Cross-border ATM services for OCBC Malaysia, OCBC NISP and OCBC Wing Hang Bank
  • 3.00am to 6.00am

 

Revision to Interest Rates for Child Development Account and Child Development Account Extra from 13 July 2015

With effect from 13 July 2015, we will be revising the interest rates that we pay on our Child Development Account and Child Development Account Extra, as per the below table.

Account NameExisting Interest RatesRevised Interest Rates
Child
Development
Account
Balance Tiers Interest
First $20,000 0.50%
Above $20,000 0.80%
Balance Tiers Interest
First $36,000 2.00%
Above $36,000 0.05%
Child
Development
Account Extra
Balance Tiers Interest
All balances 0.80%

Please call us at 1800 363 3333 should you require more assistance.

 

Information is correct as of 10 July 2015

 

Revised Terms & Conditions Governing PayLite Instalment Payment Plan

With effect from 18 July 2015, a revised administrative fee of S$150 will be imposed on changes to certain circumstances which affect your PayLite service and any new PayLite applications approved on or after 18 July 2015 will no longer be eligible for OCBC$/ROB$. You will also be able to apply for more than 3 PayLite transactions per billing statement. For the full revised T&Cs governing PayLite, visit www.ocbc.com/paylite.

 

Revision of Terms and Conditions Governing OCBC Child Development Account

With effect from 13 July 2015, we will be amending our Terms and Conditions Governing OCBC Child Development Account.
Please click here for the full Terms and Conditions.

 

Introduction of Terms and Conditions Governing Monthly Savings Account

With effect from 1 July 2015, we will introduce new Terms and Conditions Governing our Monthly Savings Account.

Thank you for banking with us.

Information is correct as of 1 June 2015

 

My Money Seminar (Mandarin) : Smart Investing Made Easy.

Date :   4 July 2015 (Saturday)
Time :   8.30 am to 12.30 pm
Venue : NTUC Auditorium
NTUC Centre, Level 7
One Marina Boulevard
Free Admission (please click here to register if you wish to attend the seminar).

 

Revision of Annual Fee for Credit Cards

The table below sets out the latest revised annual fees applicable to the relevant credit cards with effect from 1 July 2015.  Annual fees applicable to such credit cards may have been reflected in other channels of communication.  In the event of any inconsistencies, the revised annual fees stated in the table below shall prevail.

With effect from 1 July 2015, Annual Fees are revised as follows for the below Credit Cards:

DescriptionExisting Annual FeeRevised Annual Fee
OCBC Cashflo Credit Card Principal Card: S$64.20
Supplementary Card: S$32.10
Principal Card: S$160.50
Supplementary Card: S$80.25
OCBC Great Eastern Cashflo Credit Card Principal Card: S$85.60
Supplementary Card: S$42.80
Principal Card: S$160.50
Supplementary Card: S$80.25
OCBC Elite World Card Principal Card: S$1,605
Supplementary Card: FREE
Principal Card: S$256.80
Supplementary Card: FREE
OCBC 365 Credit Card Principal Card: S$160.50
Supplementary Card: S$80.25
Principal Card: S$192.60
Supplementary Card: S$96.30
BEST-OCBC Platinum MasterCard Credit Card Principal Card: S$53.50
Supplementary Card: S$32.10
Principal Card: S$160.50
Supplementary Card: S$80.25

 

Changes to LinkPoints rebate for EZ-Reload(bus/train)

From 1 July 2015, total bonus LinkPoints for EZ-Reload will be capped at 500 LinkPoints per calendar month.

 

Revision to Payment Hierarchy

With effect from 15 June 2015, payment received for your credit card outstanding balance is first applied to the balance that attracts the highest interest rate.

 

Changes to LinkPoints rebate for Instalment Payment Plans

From 1 June 2015, all Instalment Payment Plans charged to your Plus Visa Credit Card or NTUC Plus Visa Credit Card will not enjoy LinkPoints rebates.

 

Revision of Fees & Charges for Cheque Clearance (1 April 2015)

With effective 4 May 2015, cheque clearing charges are revised as follows:

DescriptionExisting Fees & ChargesRevised Fees & Charges
Outward Return Cheque (SGD) S$40 per returned cheque (due to insufficient funds) S$40 per returned cheque (due to insufficient funds and post-dated)
Foreign Currency Cheque Postage Fees (sent for local or overseas clearing) S$15 S$20

 

Please call our hotline at 1800 363 3333 should you require more assistance.

 

End of 3 Robs$ for S$2 spent every last weekend of the month for OCBC Robinsons Group Visa Card

With effect from 1 April 2015, the card benefit of 3 Robs$ for S$2 spent every last weekend (Fri - Sun) of the month for all OCBC Robinsons Group Visa Cardmembers will end. The final weekend for this offer is between 27 to 29 March 2015.

Cardmembers will continue to earn 1 Robs$ for S$2 spent outside of the stores of the 14 retail brands.

 

Notification of Voice Call Recordings

Please note that your calls from and to OCBC Bank may be recorded for training and quality purposes. Full details of these purposes and how we handle your personal data are available online at www.ocbc.com/policies.