- For existing customers who were issued a Hardware Token, please refer to this guide
- For existing customers who are only using SMS OTP, please refer to this guide
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OCBC ONETOKEN
One digital token for all your banking needs
OCBC OneToken replaces your hardware token and SMS OTP – for a seamless, secure banking experience.
Why you’ll love OCBC OneToken
Banking Made Simple
Login and transact seamlessly with background authentication – no more having to reach for your hardware token or wait for SMS OTPs.
Login and transact seamlessly with background authentication – no more having to reach for your hardware token or wait for SMS OTPs.
Enhanced Security
OCBC OneToken is integrated with your OCBC Mobile Banking App on your registered device.
OCBC OneToken is integrated with your OCBC Mobile Banking App on your registered device.
Access Offline
No network? Easily generate a manual OTP on your mobile device.
No network? Easily generate a manual OTP on your mobile device.
How it works
The OCBC OneToken replaces your hardware token, which means that transactions made on both OCBC Mobile Banking App and OCBC Internet Banking will use the OCBC OneToken service for authentication.
For a seamless mobile banking experience, turn on notifications for your OCBC Mobile Banking app. Learn how.
Seamless authentication
When you perform transactions like ‘Add New Payee’, OCBC OneToken will perform authentication in the background – making the whole process seamless and convenient.
Authorise transactions with just a tap
When you perform transactions on OCBC Internet Banking, you will now receive a push notification on your mobile phone that will prompt you to authorise the transaction. Simply tap on the notification and you’re done!
How to activate OCBC OneToken?
Additional Information
Disclaimers
We advise you to stay vigilant and secure your mobile device with a password, pin or relevant mechanism to prevent unauthorised use. Learn more about safeguarding your mobile phone to protect yourself.
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FAQs
Common Questions
More questions and answersHow do i activate OCBC OneToken?
Please download the latest OCBC Mobile Banking App and follow the step by step guides below to activate your OCBC OneToken.
If activation fails, what do i do?
Ensure that:
1. Mobile Banking app is the latest version
2. Push Notifications are enabled for your OCBC Mobile Banking app
3. Do not use OneTouch for the activiation request
4. SMS OTP or HWT is not suspended
1. Mobile Banking app is the latest version
2. Push Notifications are enabled for your OCBC Mobile Banking app
3. Do not use OneTouch for the activiation request
4. SMS OTP or HWT is not suspended
For Android users, please clear app data, cache and uninstall OCBC Mobile Banking app from your android devices. Thereafter, reinstall OCBC Mobile Banking app and proceed to activate OCBC OneToken on your device.
For iOS users, please reinstall OCBC Mobile Banking app and proceed to activate OCBC OneToken on your device.
The use of OCBC OneToken follows strict security requirement as it is necessary in order to perform selected transactions on your OCBC Mobile Banking app. If the above steps do not work, this may be because the mobile device does not comply with the bank’s security policy for soft tokens (e.g. Jailbroken, library tampering, “fake” GPS, remote access). Please check if you have installed any app(s) from unknown sources in your mobile device, proceed to uninstall those apps. Restart your phone, clear cache and reinstall the OCBC Mobile Banking app if necessary.
If i change my phone, how do i activate my OneToken?
You can continue to use your OCBC Online / Mobile Banking. Simply set up or register the OneToken on the new device and the old one will be deactivated automatically.
Please refer to the Lost/ New Device Section for more information on how to do so.
How many devices can I register for OCBC OneToken?
To ensure security, you are only allowed to setup OneToken on ONE mobile phone.