Trade Services Help & Support - General | OCBC Business Banking SG

Help And Support

Trade Services - General

Frequently asked questions
  • Where can I find out more information about OCBC trade financing solutions?

    You may refer to our Trade Finance page to find out more about the range of trade financing solutions offered by OCBC.

  • Where can I find more information about OCBC Velocity?

    You may refer to our OCBC Velocity product page to find out more about our business internet banking platform.
  • How can I sign up to OCBC Velocity to start my first trade finance transaction?

    Download and fill in the OCBC Velocity Application Form.

    Select the option of a Standard, Classic or Premium service package and indicate all business accounts to be linked to OCBC Velocity.

    Sign and mail your application to us with a certified copy of your Board Resolution to cover the signing of OCBC Velocity forms.

    Once your application is successfully processed, you will receive a starter kit to activate your OCBC Velocity User ID.

  • What should I do if I am unable to make a trade finance transaction in OCBC Velocity?

    Download and fill in the OCBC Velocity Change of Service Package Form.

    Select the option of a Standard, Classic or Premium service package and indicate all business accounts to be linked to OCBC Velocity.

    Sign and mail your application to us.

  • How do I link my trade account on OCBC Velocity?

    Download and fill in the Manage OCBC Velocity Account Form with your business details.

    Select all trade accounts to be linked to OCBC Velocity under “V. Manage accounts”.

    Sign and mail your application to us.

    For Premium service package, please contact our Business Banking Commercial Service Centre Hotline at 6922 3133 for assistance on how you can link your trade account in OCBC Velocity.

  • How can I approve trade transactions on the Business Mobile Banking app?

    Visit the App Store or Google Play to download the Business Mobile Banking app.

    App Store Google Play

    Log in and click on the “Items to Approve” notification bar to approve your trade transactions.

    For security reasons, a security token will be required to authorise your trade transactions.