Help & Support - Mobile Banking Login | OCBC Business Banking SG

Help And Support

Mobile Banking - Login

Frequently asked questions
  • Ways to log in to your account via OCBC Business Mobile Banking app

    There are 3 ways to log in:

    1. OCBC OneTouchTM - Currently available on Touch ID-enabled Apple iPhones running on iOS 8 or Apple's latest operating systems and other Bank-designated devices with the fingerprint recognition feature of Google Android version 4.4.2 and above. One time activation on your mobile device is required.
    2. One-time password (OTP) - Enter your Organisation ID, User ID and password in the relevant fields and click "Login". You will be prompted to enter a one-time password that can be obtained through SMS (if you registered your mobile number) or security token.
    3. Security Token - Enter your Organisation ID, User ID and password in the relevant fields. Click "Login". The security token OTP screen will be displayed. Press the red OTP button on the security token. A 6-digit one-time password will be generated to be entered on screen.
  • Why I do not receive the SMS OTP login prompt?

    You will only be prompted if you have a mobile number registered with OCBC Velocity.

    To use SMS OTP, update your mobile particulars by completing the Manage OCBC Velocity Account Form and mail it back to us.

  • How to unlock my Business Mobile Banking account?

    There is currently no option to unlock your account on the OCBC Business Mobile Banking app.

    To unlock your Business Mobile Banking account,

    If you have already activated your new token and registered a valid mobile number with us,

    1. Go to OCBC Velocity login page, look out for 'Reset Password/ Unlock User' below the 'Password' field and click it.
    2. Enter your Organisation ID and User ID.
    3. Check the checkbox for 'I agree and accept the Agreement'
    4. Click 'Submit'
    5. Follow the on-screen instructions.

    If you have not activated your new token and have not registered a valid mobile number with us,

    1. Complete the Manage OCBC Velocity Account Form to unlock your OCBC Velocity account.
    2. Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us. We take 7 business days to act on your request.
  • Why can’t I access my account via Business Mobile Banking?

    For security reasons, your OCBC Velocity user account will be disabled if you do not log in once every 360 days.

    To reactivate your account, either you or an authorised signatory can

    • Get in touch with us through our contact form or
    • Call us at +65 6538 1111 (Monday to Friday excluding public holidays, 8am to 8pm).
  • Forget your password?

    There is currently no option to reset your password on the OCBC Business Mobile Banking app.

    If you have already activated your new token and registered a valid mobile number with us,

    1. Go to OCBC Velocity, look out for 'Reset Password/ Unlock User' below the ‘Password’ field and click it.
    2. Enter your Organisation ID and User ID.
    3. Check the checkbox for ‘I agree and accept the Agreement’
    4. Click ‘Submit’.
    5. Follow the on-screen instructions.

    Note:

    If you have not registered a valid mobile number with us, a new password will be mailed to you within 3 business days (mailing to a non-Singapore address may take longer). We will send you the new password to your mailing address in our records.

    If you have not activated your new token,

    1. Complete the Manage OCBC Velocity Account Form to request for a new password. Please ensure that the business details and ‘Get new password’ fields are completed.
    2. Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us.

    We take 7 business days to act on your request. We will send you the new password to your mailing address in our records.

  • How to add or remove users?

    To add or remove users on behalf of your company, please complete the Manage OCBC Velocity Account Form and mail the form back to us.

  • Can I log in to my account via OCBC Business Mobile Banking app and PC/Mac at the same time?

    For security reasons, you are not allowed to do so.
  • Why am I unable to log in to OCBC Business Mobile Banking app?

    Please check if you have entered your login credentials correctly.