Help & Support - Mobile Banking Login | OCBC Business Banking SG

Help And Support

Mobile Banking - Login

Frequently asked questions
  • Ways to log in to your account via OCBC Business Mobile Banking app

    There are 3 ways to log in:

    1. OCBC OneTouchTM - Currently available on Touch ID-enabled Apple iPhones running on iOS 8 or Apple's latest operating systems and other Bank-designated devices with the fingerprint recognition feature of Google Android version 4.4.2 and above. One time activation on your mobile device is required.
    2. One-time password (OTP) - Enter your Organisation ID, User ID and password in the relevant fields and click "Login". You will be prompted to enter a one-time password that can be obtained through SMS (if you registered your mobile number) or security token.
    3. Security Token - Enter your Organisation ID, User ID and password in the relevant fields. Click "Login". The security token OTP screen will be displayed. Press the red OTP button on the security token. A 6-digit one-time password will be generated to be entered on screen.
  • Why I do not receive the SMS OTP login prompt?

    You will only be prompted if you have a mobile number registered with OCBC Velocity.

    To use SMS OTP, update your mobile particulars by completing the Apply and Manage OCBC Velocity and mail it back to us.

  • How to unlock my Business Mobile Banking account?

    Please ensure that you have:

    1. Registered a valid mobile number/email address with us
    2. Activated your hardware or digital token (OCBC OneToken) - you will need this to get a validation code

     You may unlock your OCBC Velocity account immediately by going to

    Our OCBC Velocity log in page. Select 'Forgot / Unlock' and enter your login credentials to proceed

    • Go to OCBC Velocity login page, look out for ' Forgot / Unlock' below the 'Password' field and click it.
    • Enter your Organisation ID and User ID.
    • Check the checkbox for 'I agree and accept the Agreement'
    • Click 'Submit'
    • Follow the on-screen instructions.

    Our OCBC Business Banking app. Select 'Forgot / Unlock' below the 'Password' to proceed

    • Tap “Login”
    • On the login page, look out for 'Forgot / Unlock' below the 'Password' field and click it.
    • Enter your OCBC Velocity Org ID and User ID
    • Key in the OTP send to your registered number
    • Key in your OneToken PIN
    • Select the option and click submit
      • I forgot my password. I wish to reset my password
      • I remember my password. I will use it to unlock my account (for locked accounts only)  

    If you have not activated your new token and have not registered a valid mobile number with us, Complete the Apply & Manage OCBC Velocity Form to unlock your OCBC Velocity account.

    Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us. Once we receive and verify your form, we may take up to 7 business days to process your request

  • Why can’t I access my account via Business Mobile Banking?

    For security reasons, your OCBC Velocity user account will be disabled if you do not log in once every 360 days.

    To reactivate your account, either you or an authorised signatory can

    • Get in touch with us through our contact form or
    • Call us at +65 6538 1111 (Monday to Friday excluding public holidays, 8am to 8pm).
  • Forget your password?

    Please ensure that you have:

    1. Registered a valid mobile number/email address with us
    2. Activated your hardware or digital token (OCBC OneToken) - you will need this to get a validation code

     You may unlock your OCBC Velocity account immediately by going to

    Our OCBC Velocity log in page. Select 'Forgot / Unlock' and enter your login credentials to proceed

    • Go to OCBC Velocity login page, look out for ' Forgot / Unlock' below the 'Password' field and click it.
    • Enter your Organisation ID and User ID.
    • Check the checkbox for 'I agree and accept the Agreement'
    • Click 'Submit'
    • Follow the on-screen instructions.

    Our OCBC Business Banking app. Select 'Forgot / Unlock' below the 'Password' to proceed

    • Tap “Login”
    • On the login page, look out for 'Forgot / Unlock' below the 'Password' field and click it.
    • Enter your OCBC Velocity Org ID and User ID
    • Key in the OTP send to your registered number
    • Key in your OneToken PIN
    • Select the option and click submit
      • I forgot my password. I wish to reset my password
      • I remember my password. I will use it to unlock my account (for locked accounts only)  

    If you have not activated your new token and have not registered a valid mobile number with us, Complete the Apply & Manage OCBC Velocity Form to unlock your OCBC Velocity account.

    Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us. Once we receive and verify your form, we may take up to 7 business days to process your request

  • How to add or remove users?

    To add or remove users on behalf of your company, please complete the Apply and Manage OCBC Velocity and mail the form back to us.

  • Can I log in to my account via OCBC Business Mobile Banking app and PC/Mac at the same time?

    For security reasons, you are not allowed to do so.
  • Why am I unable to log in to OCBC Business Mobile Banking app?

    Please check if you have entered your login credentials correctly.