Help & Support - e-Statements | OCBC Business Banking SG

Help And Support

Update of company or account details - e-Statements

Frequently asked questions
  • Why e-Statement?

    E-Statement is an electronic version of your paper statement in Adobe PDF format that can be retrieved through OCBC Velocity. As an OCBC Velocity user, you automatically receive e-Statements. You can retrieve up to the last 12 months of e-Statements.

    This helps to reduce paper clutter and save time in organising or keeping your monthly paper statements. This is also In line with OCBC’s objective of building a sustainable future to adopt more environmentally friendly practices by moving towards paperless through digitalisation.

  • How do I view e-Statements on OCBC Velocity & OCBC Business app?

    OCBC Velocity:

    1. Login to OCBC Velocity.
    2. At the top menu, select Accounts > e-Statements.

    Mobile Banking:

    1. Login to OCBC Business app.
    2. Tap on the top left menu > e-Statements.
  • How do I stop receiving hard copy statement?

    OCBC Velocity:

    1. Login to OCBC Velocity.
    2. At the top menu, select Accounts > e-Statements.
    3. Select Manage.
    4. Ensure there is an email address entered to receive notifications.
    5. Select the accounts you want to stop receiving hard copy account statements for under the e-Statements column.
  • Who can manage or choose to receive e-Statements in Velocity?

    You will need to be on Velocity Classic or Standard Service Packages in order to specify who can receive your company’s e-Statements. Any of the Velocity Authorisers will be able to make the selection or changes. All Velocity users of the account will receive an email notification of any changes made.

  • How much are e-Statements?

    This is a free service available to all customers.

  • Will I be notified of changes made to e-Statement selection?

    You will be notified via email when a change to e-Statement preference is made on Velocity.

  • How do I update my email address for receiving e-Statements?

    Each user can update their own email address via Velocity in the Change Contact Details page.

  • What software is needed to view e-Statements?

    Adobe Acrobat Reader version 7.0 and above is required to view and print your e Statements. This software is free and can be downloaded from http://get.adobe.com/reader/.

  • What if I prefer to receive paper statements?

    We strongly encourage you to continue with e-Statements to enjoy the benefits of e-Statements and going paperless with us.

    To receive hard copy statements, follow these steps:

    OCBC Velocity:

    1. Login to Internet Banking.
    2. At the top menu, select Accounts > e-Statements.
    3. Select Manage.
    4. Select the accounts you want to start receiving hard copies account statements for under the Hard copies & e-Statements column.

    You will need to be on Velocity Classic or Standard Service Packages in order to access Manage e-Statements menu. You will also need to be a Velocity Authoriser in order to make the change.

    Your hard copy statement will be available in the immediate statement cycle if you make the selection before the statement print date.