Help & Support - OCBC OneTouch | OCBC Business Banking SG

Help And Support

Mobile Banking - About OCBC OneTouch

Frequently asked questions
  • What is OCBC OneTouch™?

    Leveraging on Apple's Touch ID and Android’s Fingerprint Authentication technology, OCBC OneTouch™ allows customers an easy, quick and secure access to view their account information using fingerprint recognition, without the need to log in to mobile banking.

  • How do I access OCBC OneTouch™?

    OCBC OneTouch™ is available on Touch ID-enabled Apple iPhones running on iOS 8 or Apple’s latest operating systems and other Bank-designated devices with the fingerprint recognition feature of Google Android version 4.4.2 and above.

    For security reasons, jailbroken mobile devices or rooted devices are not supported.

  • How do I use OCBC OneTouch™?

    You need to be a business account customer of OCBC and a valid OCBC Velocity registered user.

    The Business Mobile Banking app must be installed on Touch ID-enabled Apple iPhones running on iOS 8 or Apple’s latest operating systems and other Bank-designated devices with the fingerprint recognition feature of Google Android version 4.4.2 and above.

    Once a mobile device is registered for the OCBC OneTouch™ service, the customer’s business account(s) can be accessed using any fingerprint enrolled by the relevant Fingerprint Recognition Feature on the said mobile device.

  • Is OCBC OneTouch™ secure?

    OCBC OneTouchTM uses your unique fingerprint pattern, registered and stored solely on your mobile devices as a secure source of identification.

    To get started, you need to perform a one-time activation with your mobile banking Organisation ID, User ID and password. Thereafter, within the Business Mobile Banking app, customers only need to place their finger on the home button to view their account balances. All account numbers displayed are partially masked.

    Our app does not store any account numbers, balances or other related information on your mobile devices.

  • Can I activate OCBC OneTouch™ on multiple phones?

    For security reasons, each user can only activate OCBC OneTouchTM on one mobile phone at any point in time.

  • I have changed to a new phone, can I continue to use OCBC OneTouch™ on my new phone?

    Yes, simply activate OCBC OneTouch™ on your new phone. The OCBC OneTouch™ service on your old phone will be deactivated.

  • I have activated OCBC OneTouch™ but would like to deactivate the service, how do I do so?

    You can deactivate OCBC OneTouch™ from your mobile phone’s menu options.

  • I am an Android user, can I use OCBC OneTouch™?

    OneTouch™ is enabled for a range of Android phone models supported with fingerprint recognition feature of Google Android version 4.4.2 and above. If your mobile device is supported, you can see the “OneTouch™” icon on the business mobile banking login page and proceed to register for the service.

  • Do I need to pay for OCBC OneTouch™?

    No, this service is free of charge.